Role Title GoHighLevel Executive Virtual Assistant – CEO Support (Philippines) Role Summary You will directly manage the CEO’s workflow, priorities, and operational communications, ensuring the executive office functions without friction. This is hands-on, high-accountability work: you decide what needs escalation, what can be handled independently, and how to maintain momentum across departments. Filtering signal: This role is not for candidates who require daily instructions or prefer low-impact administrative tasks. Core Responsibilities - CEO Calendar & Schedule Management: Proactively update the CEO’s calendar, confirm appointments, and resolve conflicts before escalation. Ensure daily schedule supports executive priorities. - Meeting Coordination & Briefing: Prepare agendas, meeting materials, and post-meeting summaries. Ensure executives enter meetings ready to act, not review raw data. - Professional Correspondence & Reporting: Draft, review, and manage emails, internal communications, and operational reports. Flag sensitive or high-impact items for CEO attention. - Department & Stakeholder Liaison: Act as the virtual point-of-contact between CEO and department heads. Follow up on delegated tasks to ensure deadlines are met without repeated reminders. - Operational Oversight & Documentation: Maintain digital files (Dropbox, Google Docs), track KPIs, monitor progress on initiatives, and ensure all critical information is accurate and accessible. - Project & Special Initiative Support: Assist with onboarding, document organization, and special projects, identifying gaps and proactively suggesting improvements. - Client & Process Administration: Support client management processes, track automation workflows in GoHighLevel, and manage related administrative tasks. What We Actually Care About - You surface only what truly requires CEO attention while resolving routine matters independently. - You anticipate scheduling or workflow conflicts and act proactively to prevent disruptions. - You produce actionable reports and summaries, not raw data dumps. - You coordinate across departments and stakeholders to ensure deadlines and KPIs are met. - You adapt communication style depending on context and urgency. What This Role Is NOT - Not a low-impact administrative assistant role; independent judgment is required. - Not for candidates who require step-by-step instructions or micromanagement. - Not solely a scheduling or email management role; executive support and operational oversight are key. - Not for those unable to maintain discretion with sensitive business and client information. - Not limited to internal tasks; this role requires cross-departmental coordination and problem-solving. Position Details - Hours: Full-time, remote (Philippines) - Work Style: Async, US-aligned work hours, performance-driven - Structure: Employee / Contractor Application Instructions - Submit resume with examples of past executive support, highlighting independent decision-making, calendar & project management, and cross-department coordination. - Include a short scenario response: Describe how you would handle three overlapping CEO priorities with conflicting deadlines, specifying escalation points and independent resolutions.

Role Description Support at Informed K12 is not a ticket queue. It is the function that keeps districts running and gives the rest of the company an honest read on where the product needs to improve. As a Support Specialist, you will be the first point of contact for district administrators working through issues with our platform. You will triage a queue at the start of each shift, troubleshoot problems to their root cause, and make sound decisions about when to resolve them yourself and when to bring in someone else. When you escalate, you provide enough context that whoever you hand it to can act immediately. This is also a feedback role. The patterns you surface and the product knowledge you build feed directly into how we improve the platform. Districts count on us to catch what is not working before it compounds. This role requires genuine product mastery, independent learning, and judgment under pressure. What You'll Do - Serve as the first line of support for inbound requests from district administrators, managers, and frontline staff. Respond quickly, accurately, and with solutions that address the actual problem, not just the stated one. - Triage and prioritize a support queue at the start of each shift, weighing urgency, user type, issue type, and downstream impact simultaneously. - Troubleshoot issues down to the root cause before proposing a fix. Escalate to Tier 2 or technical teams when appropriate, with enough context for them to act without a handoff conversation. - Support customers in configuring their workflows and processes on the platform to meet both their needs and our standards. - Contribute to ticket categorization, pattern recognition, and cross-team feedback loops with Operations, Product, and Engineering. Qualifications - 1 to 2 years in a tech or startup environment in a customer-facing role. - 3 to 5 years in a non-tech field such as education, nonprofit, or operations. Requirements - You ask follow-up questions before you act. - You can review the full queue and make a defensible call on what to do first. - Your written communication is clear and efficient. - On high-volume or repetitive tasks, you have a process for checking yourself. - You learn new tools and systems independently. - Your judgment on when to escalate is sound. - You take feedback on your decisions without becoming defensive. - You are motivated by doing the work well. Benefits - Healthcare coverage covered at 100% for employees & 35% for all dependents. - Uncapped PTO. - Monthly productivity allowance (work where you thrive! This covers a co-working space, coffee shop, working lunch). - New hire stipend for remote office set-up. - Monthly wifi reimbursement. - Annual personal office supply stipend. - Stipend for skills development (begins at 1-year anniversary). - 401K plans. What This Is Not This is not a conventional support role with steady-state responsibilities and a fixed script. The platform is changing, the expectations will grow with it, and strong performance here means becoming indispensable rather than just keeping pace. If you are looking for predictability, this is not the right fit. How to Apply Submit your resume and a brief note, a few sentences, on why this role and why now. We read these. Generic responses that are not specific to Informed K12 or this role do not move forward. The hiring process includes a phone screen, a take-home product exercise (approximately one hour), two structured skills interviews with exercises, and a leadership conversation. The full process typically runs three to four weeks.

• The Senior SAP SD/CS Consultant works on complete life cycle SAP ECC and S/4HANA implementations, transformations and roll-out projects • Take responsibility for process, functional and technical design in SAP projects for SAP module SD and Customer Service (CS) • Conduct top-down workshops to advise and direct our clients on their needs • Support knowledge transfer with the objective of providing value-adding consulting solutions • Coach and mentor less experienced SAP SD Consultants • Drive end-to-end rollout activities within the America region

Title: Customer Care Specialist I (NextGear) Location: Carmel, IN - 11799 N College Ave Job Description: Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description NextGear Capital, a Cox Automotive brand, is currently looking for a Customer Care Specialist to join our Client Experience Team! Working in customer care you will handle inbound calls, chats, and SMS messages, regarding accounts and service inquiries from our client base. You will work closely with all internal departments to identify and resolve client concerns. Ideal candidates should be dynamic and ambitious individuals excited to work with our clients. This is a Hybrid Call Center position. Hours of operation mostly fall inside or between the hours of 9:00 AM - 8:00 PM, EST (Closed Saturday, Sunday, Most Holidays). Primary Duties / Key Responsibilities: - Receive inbound calls, chats, and SMS messages from Automotive Dealers, Automotive Auctions, and internal clients. - Answer routine questions, follow guidelines, and use judgment based on experience. - Staying organized on case management, chats, SMS messages, and service tickets while responding promptly. - Engage customers and determine how to assist them regarding their NextGear Capital line of credit. - Being willing to learn and implement an understanding of automotive titles and consumer loan structure on vehicle loans. - Build positive customer relationships by asking questions, actively listening, and offering solutions in a considerate and professional manner. - Provide accurate documentation of client inquiries and report case status and resolution. - Make outbound calls to dealers and or automotive auctions as needed to help facilitate business needs. - Refer more complex issues to more senior specialists or management. - Use company proprietary software for research, case management, data entry, and account follow-up activity. - Build working relationships with other customer care representatives and other internal departments. - Follow instructions and maintain workflow standards with integrity. - Attain production, quality goals, and metric standards such as quality phone interactions and schedule adherence. - Adhere to all general company policies and procedures regarding attendance and conduct. - Perform other duties as necessary and can work a flexible schedule as needed, including occasional mandatory overtime between hours ranging from 9 am to 8 pm Eastern time, 8-hour shift. Qualifications Minimum- - High School Diploma/GED - Generally, less than 2 years of experience - Exhibit’s ability to work in a fast-paced and evolving team environment, capable of prioritizing tasks and duties - Strong verbal and written communication skills with a proven ability to interact clearly with a vast customer base on socioeconomic levels. - Demonstrates problem-solving and analytical skills with the ability to walk others through complicated processes. - You must have high-speed internet available in your home and be able to be wired and not on WiFi. - Knowledge of how to operate a Windows PC, Home Networking Router/Modem basics Preferred- - Previous Call Center and/or Automotive Industry experience highly preferred. - College Degree or equivalent financial or automotive industry experience Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.