Scrambly

• Analyze and manage large data sets to optimize multi-reward campaigns • Build and maintain strong relationships with advertisers, ensuring campaign success • Communicate effectively with advertisers to identify opportunities and enhance partnerships • Onboard new advertisers • Assess the competitive landscape and find ways to increase revenue • Provide regular project updates and address challenges as they arise

• Own and manage the full employee lifecycle: preboarding, onboarding, and offboarding • Ensure smooth and consistent onboarding experience for all new hires • Coordinate employee exits, including access management, documentation, and communication • Prepare and manage employment contracts, addendums, and offers • Track document signing and ensure proper storage and organization • Maintain up-to-date employee records and documentation • Own and maintain HRM system • Set up and improve workflows, automations, and data structures • Ensure data accuracy and system consistency • Continuously identify and eliminate manual work through automation • Handle operational HR-related tasks such as booking travel, accommodations, and logistics • Support internal team operations and day-to-day HR needs • Assist in organizing internal activities and team initiatives • Maintain clear and structured HR documentation in Notion / ClickUp / Google Drive • Ensure all processes, guides, and materials are up-to-date • Eliminate duplication and bring clarity to internal systems

About Us Scrambly is one of the fastest-growing adtech startups in the world, featured in the AppsFlyer Performance Index and Singular ROI Index in just 3.5 years. We’re growing 250%+ YoY across revenue, team, product, and technology — fully bootstrapped and profitable. We’re building the future of app discovery: a reward-powered alternative to the App Store and Google Play. Our loyalty-driven ecosystem connects millions of users with the world’s top apps and delivers unmatched, ROI-focused growth for mobile advertisers. Our mission is to build a true alternative to traditional app stores — fueled by rewards and data — and create a new, performance-first growth engine for mobile app advertisers. About the Role As an HR Operations Specialist at Scrambly, you will own and manage the full scope of HR operational processes, ensuring they are structured, scalable, and running smoothly across the company. This is a highly hands-on role focused on execution, process building, and operational excellence. You will be responsible for building and maintaining the backbone of HR operations — from onboarding and documentation to systems, workflows, and internal organization. You will work closely with the HR function and team leads, ensuring that all people-related processes are consistent, efficient, and well-organized. Your work will directly impact employee experience, process scalability, and overall operational clarity within the company. Your goal is to bring structure, automation, and reliability into all HR processes and eliminate operational chaos as the company grows. Key Responsibilities HR Operations & Employee Lifecycle - Own and manage the full employee lifecycle: preboarding, onboarding, and offboarding - Ensure smooth and consistent onboarding experience for all new hires - Coordinate employee exits, including access management, documentation, and communication HR Documentation & Contracts - Prepare and manage employment contracts, addendums, and offers - Track document signing and ensure proper storage and organization - Maintain up-to-date employee records and documentation HR Systems & Workflow Management - Own and maintain HRM system - Set up and improve workflows, automations, and data structures - Ensure data accuracy and system consistency - Continuously identify and eliminate manual work through automation Operational & Administrative Support - Handle operational HR-related tasks such as booking travel, accommodations, and logistics - Support internal team operations and day-to-day HR needs - Assist in organizing internal activities and team initiatives Knowledge Base & Process Structure - Maintain clear and structured HR documentation in Notion / ClickUp / Google Drive - Ensure all processes, guides, and materials are up-to-date - Eliminate duplication and bring clarity to internal systems

About Us Scrambly is one of the fastest-growing adtech startups in the world, featured in the AppsFlyer Performance Index and Singular ROI Index in just 3.5 years. We’re growing 250%+ YoY across revenue, team, product, and technology — fully bootstrapped and profitable. We’re building the future of app discovery: a reward-powered alternative to the App Store and Google Play. Our loyalty-driven ecosystem connects millions of users with the world’s top apps and delivers unmatched, ROI-focused growth for mobile advertisers. Our mission is to build a true alternative to traditional app stores — fueled by rewards and data — and create a new, performance-first growth engine for mobile app advertisers. About the Role As an HR Operations Specialist at Scrambly, you will own and manage the full scope of HR operational processes, ensuring they are structured, scalable, and running smoothly across the company. This is a highly hands-on role focused on execution, process building, and operational excellence. You will be responsible for building and maintaining the backbone of HR operations — from onboarding and documentation to systems, workflows, and internal organization. You will work closely with the HR function and team leads, ensuring that all people-related processes are consistent, efficient, and well-organized. Your work will directly impact employee experience, process scalability, and overall operational clarity within the company. Your goal is to bring structure, automation, and reliability into all HR processes and eliminate operational chaos as the company grows. Key Responsibilities HR Operations & Employee Lifecycle - Own and manage the full employee lifecycle: preboarding, onboarding, and offboarding - Ensure smooth and consistent onboarding experience for all new hires - Coordinate employee exits, including access management, documentation, and communication HR Documentation & Contracts - Prepare and manage employment contracts, addendums, and offers - Track document signing and ensure proper storage and organization - Maintain up-to-date employee records and documentation HR Systems & Workflow Management - Own and maintain HRM system - Set up and improve workflows, automations, and data structures - Ensure data accuracy and system consistency - Continuously identify and eliminate manual work through automation Operational & Administrative Support - Handle operational HR-related tasks such as booking travel, accommodations, and logistics - Support internal team operations and day-to-day HR needs - Assist in organizing internal activities and team initiatives Knowledge Base & Process Structure - Maintain clear and structured HR documentation in Notion / ClickUp / Google Drive - Ensure all processes, guides, and materials are up-to-date - Eliminate duplication and bring clarity to internal systems

The Senior Talent Sourcer is responsible for end-to-end talent sourcing and first-touch outreach for open roles across the company. The primary goal of this role is to quickly identify, engage, and deliver high-quality, interested candidates to Recruiters for interview stages. This is a pure sourcing role - no interviewing or hiring decisions. Success is measured by pipeline quality, volume, response rates, and speed of delivery. Key Responsibilities - Source qualified candidates for junior, senior and leadership roles across technical and non-technical positions - Use advanced sourcing techniques (Boolean, X-ray, LinkedIn Recruiter, job boards) - Craft highly personalized, high-conversion cold outreach messages - Perform initial fit validation (role alignment, seniority, motivation) before recruiter handoff - Engage candidates, handle first responses, and confirm genuine interest - Deliver interview-ready candidates to Recruiters with clear, structured candidate summaries - Maintain accurate pipeline tracking and candidate status in ATS / CRM - Continuously optimize sourcing speed and quality through experimentation and iteration - Share market insights, sourcing learnings, and talent availability feedback with the recruiting team

The Senior Talent Sourcer is responsible for end-to-end talent sourcing and first-touch outreach for open roles across the company. The primary goal of this role is to quickly identify, engage, and deliver high-quality, interested candidates to Recruiters for interview stages. This is a pure sourcing role - no interviewing or hiring decisions. Success is measured by pipeline quality, volume, response rates, and speed of delivery. Key Responsibilities - Source qualified candidates for junior, senior and leadership roles across technical and non-technical positions - Use advanced sourcing techniques (Boolean, X-ray, LinkedIn Recruiter, job boards) - Craft highly personalized, high-conversion cold outreach messages - Perform initial fit validation (role alignment, seniority, motivation) before recruiter handoff - Engage candidates, handle first responses, and confirm genuine interest - Deliver interview-ready candidates to Recruiters with clear, structured candidate summaries - Maintain accurate pipeline tracking and candidate status in ATS / CRM - Continuously optimize sourcing speed and quality through experimentation and iteration - Share market insights, sourcing learnings, and talent availability feedback with the recruiting team

• Deliver exceptional customer support across multiple channels including **live chat, email, and social media platforms,** ensuring timely and professional responses • Maintain **First Contact Resolution (FCR)** excellence by providing accurate, complete solutions that resolve customer inquiries on initial contact • Ensure all customer communications strictly adhere to the company's **Tone of Voice** guidelines and brand standards, creating consistent and on-brand customer experiences • Provide responses that are accurate, compliant with company policies, and aligned with current procedures and **quality guidelines** • Proactively identify and escalate complex cases or emerging issues to appropriate teams, demonstrating sound judgment and problem-solving skills • Take full **ownership** of assigned support cases from initial contact through resolution, maintaining accountability for customer satisfaction • Manage and execute **individual** support operations **projects**, including process improvements, documentation updates, and quality initiatives • Maintain detailed and accurate case documentation in CRM systems, ensuring complete audit trails for all customer interactions • Collaborate cross-functionally with Product, Operations, and Quality Assurance teams to communicate customer feedback and contribute to service improvements • Meet and exceed key performance indicators **(KPIs)** including response time, resolution time, customer satisfaction scores **(CSAT)**, and quality assurance **(QA)** metrics • Stay current with product knowledge, policy updates, and industry best practices through ongoing training and self-directed learning • Contribute to knowledge base development by identifying gaps and creating clear, **helpful documentation** for both customers and team members • Participate in team meetings, **provide** **constructive feedback**, and support continuous improvement initiatives within the support organization.

At Scrambly, we are revolutionizing the rewarded advertising space, currently serving over 3 million users in the USA. Over the past few years, we've grown rapidly, and we’re looking for incredible people to help us continue pushing boundaries and delivering top-tier digital solutions. Now we're hiring a Customer Support Specialist to deliver fast, accurate, and empathetic assistance to Scrambly’s users. You'll resolve issues efficiently, ensuring customer satisfaction, maintaining platform trust, and acting as the voice of the user to internal teams Key Responsibilities - Deliver exceptional customer support across multiple channels including live chat, email, and social media platforms, ensuring timely and professional responses - Maintain First Contact Resolution (FCR) excellence by providing accurate, complete solutions that resolve customer inquiries on initial contact - Ensure all customer communications strictly adhere to the company's Tone of Voice guidelines and brand standards, creating consistent and on-brand customer experiences - Provide responses that are accurate, compliant with company policies, and aligned with current procedures and quality guidelines - Proactively identify and escalate complex cases or emerging issues to appropriate teams, demonstrating sound judgment and problem-solving skills - Take full ownership of assigned support cases from initial contact through resolution, maintaining accountability for customer satisfaction - Manage and execute individual support operations projects, including process improvements, documentation updates, and quality initiatives - Maintain detailed and accurate case documentation in CRM systems, ensuring complete audit trails for all customer interactions - Collaborate cross-functionally with Product, Operations, and Quality Assurance teams to communicate customer feedback and contribute to service improvements - Meet and exceed key performance indicators (KPIs) including response time, resolution time, customer satisfaction scores (CSAT), and quality assurance (QA) metrics - Stay current with product knowledge, policy updates, and industry best practices through ongoing training and self-directed learning - Contribute to knowledge base development by identifying gaps and creating clear, helpful documentation for both customers and team members - Participate in team meetings, provide constructive feedback, and support continuous improvement initiatives within the support organization.

• Source qualified candidates for junior, senior and leadership roles across technical and non-technical positions • Use advanced sourcing techniques (Boolean, X-ray, LinkedIn Recruiter, job boards, niche communities) • Craft highly personalized, high-conversion cold outreach messages • Perform initial fit validation (role alignment, seniority, motivation) before recruiter handoff • Engage candidates, handle first responses, and confirm genuine interest • Deliver interview-ready candidates to Recruiters with clear, structured candidate summaries • Maintain accurate pipeline tracking and candidate status in ATS / CRM • Continuously optimize sourcing speed and quality through experimentation and iteration • Share market insights, sourcing learnings, and talent availability feedback with the recruiting team

• Own end-to-end performance of Google Ads (Search, PMax, Display, YouTube) and Microsoft Ads • Define and execute the paid search acquisition strategy across platforms, aligned with business goals and profitability targets • Build and maintain stable, structured campaign architectures with clear conversion windows, value weighting, and signal strategy • Drive sustainable budget growth while maintaining or improving efficiency - scaling budgets from high five-figure to high six-figure monthly ranges • Develop a documented scaling and testing roadmap with clear milestones and success criteria • Design and implement automation systems (scripts, rules, monitoring workflows) that significantly reduce manual optimization effort • Build scalable processes for bid management, budget allocation, and performance monitoring • Continuously identify opportunities to replace manual work with systematic, repeatable solutions • Own performance reporting tied directly to business outcomes, using tools such as GA4, Mixpanel/Amplitude, and Looker/Looker Studio • Maintain a clear understanding of value signals, cohort health, and attribution nuances across channels • Ensure channel performance is predictable, defensible, and clearly explainable to stakeholders • Operate comfortably with imperfect attribution and delayed revenue signals, making sound decisions despite incomplete data • Work closely with the Head of User Acquisition to align on strategy, priorities, and growth targets • Clearly communicate performance drivers, scaling mechanics, and strategic trade-offs to the wider team • Proactively surface issues, flag risks, and propose solutions before they impact performance