• Modern Family Law is seeking a compassionate and innovative Tech Support Specialist II to work remotely in Colorado. • Provide Tier 1 and Tier 2 support for a Mac-based environment. • Serve as the first point of contact for service requests and incidents, ensuring timely resolution, clear communication, and thorough documentation. • Troubleshoot macOS, networking, identity and access management, security tools, and legal applications. • Collaborate closely with attorneys, paralegals, operations, and management to maintain a secure, reliable, and user-friendly technology experience.

• Active Prospecting: Execute a minimum of two outbound calls per customer from "expired lead" lists to re-establish contact and gather current insurance needs. • Multi-Channel Follow-up: Utilize SMS/Texting to reach customers who are unavailable via phone, following a structured script to maintain brand consistency. • Lead Qualification: Identify customer needs across Auto, Home, Commercial, and Business policies, ensuring they are ready for a final quote from a licensed agent. • System Operations: Utilize industry-specific tools such as Agency Matrix and Turborator (Xiway) to update customer information and track call outcomes. • Information Gathering: Meticulously collect firmographic and personal data to ensure the sales agents have everything needed to close the deal.

BCBST is hiring an Account Executive for Large Group Sales! We are looking for a relationship-driven professional with a passion for building trusted client partnerships and solving complex business challenges. As a Large Group Account Manager in the Central Region, you’ll serve as a strategic partner to key clients, focused on retention, growth, and long-term success. You’ll collaborate closely with cross-functional teams to design and deliver customized solutions aligned to each client’s unique needs. This includes navigating managed care products, underwriting considerations, and alternative funding strategies, while serving as a consistent, credible point of contact for large group customers. Success in this role means earning client trust, anticipating needs, and proactively delivering value in a fast-paced environment. You bring strong relationship management skills, sound judgment, and the ability to translate complexity into clear, actionable solutions. A Tennessee Life and Health License is required to effectively support and advise your client portfolio. If this sounds like an opportunity where you can build meaningful relationships, make a measurable impact, and grow your career with a company that values excellence and partnership, we invite you to apply and join a team shaping the future of client relationships. Note: - This is a remote role with occasional travel to BCBST corporate offices in Chattanooga, TN as well as to customers and broker meetings. - Sponsorship is not available for this role. - We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members. Job Responsibilities - Developing new business opportunities; building and managing long-term relationships with one or more existing/potential major clients within the assigned territory. - Analyzing business needs, loss experience and other factors with key customers to regularly adjust products, services and terms received and address customer needs. - Communicating effectively with and coordinating the efforts of key underwriting, administration, loss control and claims staff in support of one or more major clients. - Maintaining a database for a full range of company products, services, target markets and underwriting priorities; ensuring all related practices are consistent with organizational policies and processes. Job Qualifications Education - Bachelor's Degree or equivalent work experience required. Equivalent experience is defined as 4 years of professional work experience in a corporate environment Experience - 2 years - Customer experience in group service and/or account management required Skills\Certifications - Ability to establish and maintain a high level of customer trust and confidence - Knowledge of rating and financial arrangements for ""experience-rated"", ASO and other alternative funding - An understanding of Managed Care products, pricing, networks and delivery systems is required. - Demonstrated knowledge of contracts, products, networks, underwriting, billing, claims processing procedures and use of a broker distribution system. License - Tennessee Life and Health License Employees who are required to operate either a BCBST-owned vehicle or a personal or rental vehicle for company business on a routine basis* will be automatically enrolled into the BCBST Driver Safety Program. The employee will also be required to adhere to the guidelines set forth through the program. This includes, maintaining a valid driver’s license, auto insurance compliance with minimum liability requirements; as defined in the “Use of Non BCBST-Owned Vehicle” Policy (for employees driving personal or rental vehicles only); and maintaining an acceptable motor vehicle record (MVR). *The definition for "routine basis" is defined as daily, weekly or at regularly schedule times. Number of Openings Available 0 Worker Type: Employee Company: BCBST BlueCross BlueShield of Tennessee, Inc. Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

• Handle inbound calls from Members, Clients and Facilities • Expect to handle 60 - 80 calls a day and higher volumes on Mondays