• Lead discovery workshops with prospective Federal Contractors and Agencies • Develop strategies aligned to business problems • Provide expert overview & demonstrations of Workday platforms • Conduct executive-level presentations and provide trusted advice as an industry HCM/Payroll expert • Assist in responding to RFPs and participate in Workday events • Attend and support industry conferences & tradeshows

• Provide support and troubleshooting to our clients • Manage the on-boarding of new clients • Organize projects across multiple departments to meet key deadlines • Become a platform expert able to teach others all the nitty gritty stuff • Responsible & fully accountable for the payroll & audit function of multiple clients • Responsible for scheduling and running the assigned client payrolls by following standard operating procedures • Maintains complete and accurate client profile notes as well as processing instructions for each client • Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers • Initiate pre and post production calls with a clients • Performs quarterly & year-end audits including file review • Provide critical and accurate statutory information to clients in the payroll area, such as tax filing • Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues • Provide input and create strategies as to how we can make our client’s experience even better • Collaborate in improving organization-wide processes to help us scale

• Timely processing of payroll for US and Canada-based employees • Cooperate with external payroll agencies • Primary contact for employees regarding payroll questions • Administer option plan • Prepare standard and ad hoc reports

About the role You will be part of the Professional Services (Proserv) France team, reporting to the Proserv Team Manager. In this role, you will support our outsourced SAP payroll customers by ensuring payroll processes are executed accurately and on time, while maintaining a high level of service quality. You will work closely with internal teams and clients to support payroll operations, resolve issues, and contribute to continuous improvements in payroll processes. Key Responsibilities Payroll Operations - Execute routine payroll transactional tasks according to the standard payroll service definition, including: - On-cycle payroll processing - Bank file creation - Tax and social insurance reporting - Payslip generation - General Ledger (GL) creation - Ensure payroll validation reports and error logs are reviewed and resolved in a timely manner. - Produce standard and client-specific payroll reports. System Support & Improvements - Participate in system and application upgrade testing (HRSPs, system upgrades, etc.). - Support projects related to payroll processes and documentation (e.g., PeopleDoc and other tools). - Identify deviations from the Payroll Calendar and escalate or discuss with the Payroll Specialist or client. - Update and maintain payroll process documentation and procedures. - Execute SOC1 controls related to payroll activities. Client & Team Collaboration - Maintain effective communication with internal teams and clients. - Provide clear updates on the status, resolution, and root cause of payroll-related issues. - Manage daily priorities, assigned tickets, and ensure deadlines are met. - Regularly report progress and status updates to the Cluster Lead. - Understand HR processes and SAP HR architecture to support service delivery. Requirements - Bachelor’s or Master’s degree in Business, IT, or a related field (or equivalent experience). - Experience working with payroll processes. - Strong written and verbal communication skills in English and French (German or Italian is a plus). - Strong analytical and problem-solving skills. - Ability to multitask and work in a fast-paced, changing environment. - Service-oriented mindset with strong client focus. - High level of accountability and attention to detail. - Interest in HR technology and delivering high-quality support. - Ability to handle confidential information with discretion. What We Offer - An international work environment where you can use foreign languages. - Opportunities for career development and professional growth. - A dynamic and collaborative office culture. - Flexible benefits package. #LI-Remote We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. .