About the role You will be part of the Professional Services (Proserv) France team, reporting to the Proserv Team Manager. In this role, you will support our outsourced SAP payroll customers by ensuring payroll processes are executed accurately and on time, while maintaining a high level of service quality. You will work closely with internal teams and clients to support payroll operations, resolve issues, and contribute to continuous improvements in payroll processes. Key Responsibilities Payroll Operations - Execute routine payroll transactional tasks according to the standard payroll service definition, including: - On-cycle payroll processing - Bank file creation - Tax and social insurance reporting - Payslip generation - General Ledger (GL) creation - Ensure payroll validation reports and error logs are reviewed and resolved in a timely manner. - Produce standard and client-specific payroll reports. System Support & Improvements - Participate in system and application upgrade testing (HRSPs, system upgrades, etc.). - Support projects related to payroll processes and documentation (e.g., PeopleDoc and other tools). - Identify deviations from the Payroll Calendar and escalate or discuss with the Payroll Specialist or client. - Update and maintain payroll process documentation and procedures. - Execute SOC1 controls related to payroll activities. Client & Team Collaboration - Maintain effective communication with internal teams and clients. - Provide clear updates on the status, resolution, and root cause of payroll-related issues. - Manage daily priorities, assigned tickets, and ensure deadlines are met. - Regularly report progress and status updates to the Cluster Lead. - Understand HR processes and SAP HR architecture to support service delivery. Requirements - Bachelor’s or Master’s degree in Business, IT, or a related field (or equivalent experience). - Experience working with payroll processes. - Strong written and verbal communication skills in English and French (German or Italian is a plus). - Strong analytical and problem-solving skills. - Ability to multitask and work in a fast-paced, changing environment. - Service-oriented mindset with strong client focus. - High level of accountability and attention to detail. - Interest in HR technology and delivering high-quality support. - Ability to handle confidential information with discretion. What We Offer - An international work environment where you can use foreign languages. - Opportunities for career development and professional growth. - A dynamic and collaborative office culture. - Flexible benefits package. #LI-Remote We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. .

• Prepare payroll-related journal entries and record them in NetSuite • Complete monthly balance sheet reconciliations in Blackline, researching and resolving variances within 30 days • Accurately reconcile and record payroll-related cash transactions • Prepare monthly payroll accrual and actual payroll expense load files for the GL accounting team • Process biweekly Canadian payroll for two legal entities, ensuring timely delivery and full compliance with all statutory requirements • Reconcile monthly benefits billing statements to internal payroll records, identifying and resolving discrepancies • Support year-end reconciliations, compliance reviews, and other internal audit initiatives as needed

• Process request for Tutor Me Education clients and order setup • Process and transact ‘normal’ payroll processing for non-specialized client requests • Transact entries in 3rd party billing systems • Ready supporting attachments for billing • Daily, weekly, monthly, and periodic Avionte order and assignment housekeeping • Monitor and address level 1 work orders • Research client and customer and associate escalations • Confirm and address direct deposit setups • Sales administration support • Assist and participate in data efforts for special projects • Monitor and respond to emails • Daily, weekly, monthly, and periodic Tutor Me Education employee housekeeping • Verify and activate employee records • Conduct contractual internal audits and gaps analysis • Order, monitor, and schedule timekeeping clock setups • Monitor secondary system and escalate abnormalities • Monitor shared mailboxes and route applicable items to proper owner • Complete technical reviews to ensure systems match intentions

• Process bi-weekly payroll for employees in multiple locations, ensuring all calculations are accurate, compliant, and timely. • Utilize ADP payroll software to input and manage payroll data, including new hires, terminations, salary changes, overtime, and deductions. • Maintain accurate employee records, ensuring all payroll-related data is current and up-to-date. • Review and ensure compliance with federal, state, and local payroll laws, including tax withholdings, benefits deductions, and wage garnishments. • Prepare and file payroll taxes and related filings, including federal, state, and local tax payments, and year-end forms. • Generate detailed payroll reports, track hours, overtime, and PTO usage, and resolve discrepancies or issues related to employee pay. • Assist with audits and ensure accurate documentation for internal and external audits. • Provide support to employees regarding payroll questions, deductions, and issues. • Monitor changes in payroll regulations and best practices, ensuring the company remains compliant with all applicable laws. • Collaborate with the HR and finance departments to ensure smooth integration of payroll and benefits.