Knit People

• Provide support and troubleshooting to our clients • Manage the on-boarding of new clients • Organize projects across multiple departments to meet key deadlines • Become a platform expert able to teach others all the nitty gritty stuff • Responsible & fully accountable for the payroll & audit function of multiple clients • Responsible for scheduling and running the assigned client payrolls by following standard operating procedures • Maintains complete and accurate client profile notes as well as processing instructions for each client • Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers • Initiate pre and post production calls with a clients • Performs quarterly & year-end audits including file review • Provide critical and accurate statutory information to clients in the payroll area, such as tax filing • Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues • Provide input and create strategies as to how we can make our client’s experience even better • Collaborate in improving organization-wide processes to help us scale