• Facilitate and lead the implementation of Syndio’s software to ensure it is a perfect fit for each customer-facing team and the customer. • Lead efficient and effective product training tailored to each customer to maximize each team's success with Syndio’s software. • Identify and triage key project/implementation risks and work with internal teams to mitigate and resolve them. • Influence and create the playbooks for systems and processes to scale future team members and customers; assist in the management of systems and processes. • Understand the customer’s org structure and the appropriate stakeholders that are critical to the onboarding, and make sure their unique needs are always being met. • Define metrics and KPIs that showcase onboarding and adoption success. • Ensure our users and customers are successful within their first 45, 90, 120 days of Syndio including responsibility for adoption and satisfaction metrics. • The IM will be passionate about Syndio’s technology solutions with a focus on technical proficiency related to product functionality and implementation. • Build cross-functional relationships with Marketing, Product, and Engineering to create a unified customer experience and represent the customers’ voice and insights.

Role Description SHAZAM is looking for a Core Implementation Specialist to join our KinetiCore implementations team. In this role, you will provide quality installation and training for the KinetiCore core and ancillary systems while building a strong foundation for a lasting business relationship. This role will work within all phases of the conversation process of an assigned area and assist in training others. What you'll do: - Responsible for the validation of data, workflow, procedures, and processes within the loan area(s) which may include our other applications. - Works independently with clients during the onboarding process to resolve any issues and engage other team members as needed. - Works with banking product providers including but not limited to bill pay, imaging, and core processing. - Travels to customer site for implementation if requested. Qualifications - Minimum of five years' experience in banking operations is required, loan operations preferred. - Knowledge and work experience with secondary loan servicing (Freddie Mac, Fannie Mae, FHLB, USDA, etc.) is a plus. - Experience with Microsoft Office applications, ticket tracking system, and customer service. - Ability to work occasional evenings or weekends to support a customer go live. - Organization and time management skills. - Attention to detail and accuracy. - Insurable driving record and proof of personal liability auto insurance coverage of at least $300,000. Benefits - A mission-driven company with a strong sense of purpose. - A hybrid work environment that values flexibility and collaboration. - Opportunities for professional development and career growth. - A culture that values innovation, integrity, and community impact. - Excellent benefits: - Health, dental, and vision insurance. - 401(k) retirement plan with company match. - Flexible spending and health savings accounts. - Life insurance and short- and long-term disability provided at no cost. - Time away from work – PTO, VTO, paid parental leave, and company holidays. - Educational assistance.

• Configure systems from end-to-end under the direction of a project lead • Troubleshoot errors and perform quality assurance testing • Participate in functionality delivery sessions with clients • Assist with business requirements gathering and implementation sessions • Conduct technical investigations and initial troubleshooting of client issues • Enable successful go-lives acting as the first line of QA before UAT • Assist in performing integrated system testing for new features • Support the Help desk as needed to resolve complex system tickets • Other duties as assigned

Industry Healthcare Technology / Practice Operations Work Arrangement 100% Remote — must overlap with 9:00 AM – 5:00 PM Pacific Time, Monday–Friday Job Type Full-time Work Schedule Monday–Friday, 9:00 AM – 5:00 PM Pacific Time Locations: Philippines, Latin America, South Africa, Anywhere Remote (Pacific Time availability required) About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we’re building for: WATCH HERE Why Work with Us? At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers. About the Company Our client is a rapidly growing healthcare technology company enabling Nurse Practitioners to launch and operate independent primary care practices. Their platform handles operational infrastructure, including credentialing and insurance billing, allowing providers to focus on patient care. Role Overview The Contracting & Credentialing Specialist owns end-to-end provider credentialing and payer enrollment across multiple US states. You will manage credentialing pipelines, group contract enrollment, and payer communications, ensuring providers launch on time. This is a highly autonomous, execution-heavy role where you proactively identify blockers, escalate when necessary, and build SOPs from scratch. Ideal candidates thrive in fast-paced, high-growth environments, think like owners, and can operate independently without detailed instructions. Your Impact: - Ensure timely provider launches by managing credentialing and enrollment pipelines across multiple states - Reduce time-to-launch by proactively identifying and resolving credentialing blockers - Maintain accurate master tracking systems and communicate updates proactively - Support expansion into new states and payer relationships - Contribute to building scalable processes and documentation for the credentialing function Core Responsibilities Provider Credentialing — 35% - Manage end-to-end credentialing and recredentialing of Nurse Practitioners with commercial, Medicare, and Medicaid payers - Prepare and submit applications via CAQH, PECOS, Availity, and payer-specific portals - Track application status and proactively follow up with payers to accelerate approvals - Identify and escalate credentialing blockers to leadership before they impact launch dates - Maintain CAQH revalidation and ensure provider profile accuracy Payer Enrollment — 30% - Prepare and submit group-level enrollment and contracting materials for new markets - Enroll providers under existing group contracts, ensuring correct payer attachment - Coordinate provider additions, location changes, and tax ID updates across payers Operational Tracking & Reporting — 20% - Maintain master credentialing tracker in Google Sheets with accurate, current data - Communicate credentialing timelines and blockers proactively via Slack - Prioritize workflows based on provider launch dates Payer Contracting Support — 10% - Support onboarding of providers under group payer contracts - Assist with document collection, submission, and record-keeping - Maintain organized records of payer contracts and related documentation SOP Development & Cross-Functional Coordination — 5% - Build SOPs and call scripts for payer communication from scratch - Serve as internal point of contact for credentialing and enrollment questions - Coordinate with in-house billing team to align on claim flags and provider status