Gaggle

• Manage employee lifecycle processes, including onboarding, offboarding, status changes, and HRIS updates • Maintain compliant and audit-ready employee records, I-9 documentation, personnel files, and HR documentation • Support multi-state employment compliance, including required reporting, policy updates, unemployment claims, and wage garnishments • Own background check workflows for employees and contractors, including administration, documentation retention, compliance review, and escalation support • Oversee contractor onboarding, documentation, agreements, and compliance workflows • Manage employee leave and accommodation documentation, including FMLA, ADA, and state-paid leave requirements • Support managers and employees with HR guidance, policy interpretation, and employee relations matters • Identify opportunities to improve HR processes, workflows, and employee experience initiatives • Maintain HR SOPs, templates, and internal resources to support scalable HR operations

• Conduct 45-minute weekly video therapy sessions with assigned clients helping them improve their mental health • 90% clinical / 10% admin

• Conduct 45-minute weekly video therapy sessions with assigned clients helping them improve their mental health • 90% clinical / 10% admin

• Conduct 45-minute weekly video therapy sessions with assigned clients helping them improve their mental health • 90% clinical / 10% admin

• Conduct 45-minute weekly video therapy sessions with assigned clients helping them improve their mental health • 90% clinical / 10% admin

• Reviewing and analyzing student activity to identify a need for intervention related to student safety or well-being while maintaining quality and efficiency goals set in place to ensure quick delivery of actionable information to emergency contacts • Communicating with our customers, designated emergency contacts, at a school district to relay important information • Fielding phone calls and emails from customers about student incidents in a responsive, resourceful, and professional manner • Applying sound judgment and knowledge from previous related experience to make the best decisions to keep students safe • Recording and maintaining concise notes regarding each incident in Salesforce CRM • Identifying trends, utilizing research to make decisions, and collaborating with other Operations Analysts to make recommendations for decision strategy • Working closely with department leadership to develop processes and procedures to reach company goals • Auditing decisions made by others with a focus on accuracy and efficiency to improve the quality of decisions made on the team • Operating as a single contributor on a team with a high level of ownership of individual outcomes

• Own the success, retention, and growth of Gaggle’s entire customer base across North Carolina. • Support districts funded through state-provided allocations with scaled customer success strategy and enterprise relationship management. • Serve as a strategic advisor to district leaders across North Carolina. • Operationalize tier-specific engagement models ensuring appropriate support for customers. • Maintain relationships with key state agencies and advocates by providing reporting on program success and feedback from existing customers. • Review and standardize engagement across districts within each tier. • Establish clear engagement standards for each customer tier and build repeatable communication workflows.

• Oversee all technical aspects of the company including software development, machine learning, dev ops & infrastructure, support engineers, and product management • Build new products and enhance SaaS software solutions • Lead a technical team of over 55 full-time staff members • Collaborate with directors for all departments • Ensure the technical team can solve problems with hands-on leadership

• Own and manage implementations focused on: Web Filter and Safety Management deployments • Help customers understand and complete key milestones in implementation • Validate that technical setups are correctly completed • Share best practices with customers that result in a great experience • Manage concurrent implementation projects for assigned customers; this includes but is not limited to, project-tracking, leading onboarding calls, and training users on Gaggle’s customer portal • Collaborate effectively with both internal teams and external district teams to coordinate project milestones, timelines, and deliverables • Ensure implementation projects with district partners are completed within 60 days of purchase • Support Customer Success Managers with the technical responsibilities of an account set-up for large school districts as they onboard to Gaggle • Communicate with internal teams to ensure an efficient implementation experience • Guide and educate customers to ensure understanding of services purchased as well as successful outcomes • Provide exceptional customer service on all interactions through emails, calls, and meetings • Monitor each district for 30 days to ensure they have been properly set up for success • Provide visibility to internal teams when customers are at-risk of not enabling services within 60 days and coordinate a plan to get their implementation back on track

• Conduct 45-minute weekly video therapy sessions with assigned clients helping them improve their mental health • 90% clinical / 10% admin