• Provide Tier 1 & 2 support for UJMS • Utilize ITSM tool to create or track issues/requests • Provide timely updates to tickets • Perform remote troubleshooting • Determine the best solution based on the issue and details provided by user • Properly escalate unresolved queries to the next level of support • Ensure proper recording, documentation, and closure for each issue • Follow up with users, provide feedback and see problems through to resolution • Preserve and grow the knowledge base for supported applications • Review and provide recommendations regarding application instructional or procedural documentation • Provide application support and system administration support services to include management of hardware, operating systems, databases, and software applications • Conduct IT application and security management activities

• Own the implementation and configuration of Zendesk as Harvey’s primary support platform • Integrate Zendesk with Harvey’s broader tooling ecosystem • Partner with Support leadership to translate operational requirements into system configurations • Maintain system health: monitor performance, manage user permissions and roles • Build and maintain reporting and dashboards within Zendesk • Evaluate and implement Zendesk apps and add-ons that improve support efficiency • Document system configurations, integration logic, and administrative processes • Stay current on Zendesk product updates

Overview GovCIO is currently hiring a Linux Administrator that will provide service desk, application and security management services for the Unified Jury Management System (UJMS). The analyst will be required to have troubleshooting, analytical, and decision-making skills to provide support and resolution to end-user issues or questions. The incumbent will provide operational and technical support to resolve software application, security, and technical issues associated with UJMS. This position is located in the United States and will be a full remote position. Responsibilities - Provide Tier 1 & 2 support for UJMS - Utilize ITSM tool to create or track issues/requests - Provide timely updates to tickets - Perform remote troubleshooting - Determine the best solution based on the issue and details provided by user - Properly escalate unresolved queries to the next level of support - Ensure proper recording, documentation, and closure for each issue - Follow up with users, provide feedback and see problems through to resolution - Preserve and grow the knowledge base for supported applications - Review and provide recommendations regarding application instructional or procedural documentation - Provide application support and system administration support services to include management of hardware, operating systems, databases, and software applications - Conduct IT application and security management activities Qualifications Master’s with 7 years experience or 10 years experience in lieu of education requirement Required Skills and Experience - Minimum 5 years of IT work experience - Experience supporting Red Hat Enterprise Linux (RHEL) 7 or higher software applications - Experience with Apache Tomcat - Experience with Microsoft SQL Server - Strong understanding of troubleshooting IT issues - Flexibility and adaptability to handle different product service calls - Good verbal and written communication skills Clearance Required: Must be able to acquire and maintain an AOUSC Public Trust Preferred Skills and Experience - Experience with ServiceNow - Software application management experience - Network security experience - Understanding of ITIL best practices - Background in Federal appellate, district and bankruptcy court operations - Court experience with case management and/or jury management applications - CompTIA Linux+ or Linux Professional Institute LPIC-1 certification Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: - During the Interview Process - Virtual video interview conducted via video with the hiring manager and/or team - Camera must be on - A valid photo ID must be presented during each interview - During the Hiring Process - Enhanced Biometrics ID verification screening - Background check, to include: - Criminal history (past 7 years) - Verification of your highest level of education - Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: - Employee Assistance Program (EAP) - Corporate Discounts - Learning & Development platform, to include certification preparation content - Training, Education and Certification Assistance* - Referral Bonus Program - Internal Mobility Program - Pet Insurance - Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $100,000.00 - USD $125,000.00 /Yr.

Role Description We are looking for an IT Support & Systems Administrator to support our remote workforce and help keep Form Health’s internal systems running smoothly as we grow. This person will serve as a frontline IT resource for employees, own and triage Form’s IT Help Desk queue, and contribute to systems and process improvements that strengthen security, compliance, and the overall employee experience. This is a full-time role reporting to our Head of IT and working closely with our Senior Corporate Systems Engineer and teams across Form Health. What You Will Do - Serve as the front line of IT support for the Form Health team, helping our remote workforce stay productive, connected, and secure. - Support employees across the tools they rely on every day, including laptops, SaaS applications, collaboration platforms, and other core business systems. - Own and triage Form’s IT Help Desk queue, serving as the first point of contact for incoming issues, requests, and support needs. - Resolve tickets directly, know when to escalate, and work closely with the right stakeholders to ensure issues are handled in a timely, thoughtful, and effective way. - Provide day-to-day support across employee technology, including endpoints, access requests, account troubleshooting, and business applications. - Support onboarding and offboarding through a combination of automated and semi-automated workflows. - Contribute to broader Corporate Systems and IT initiatives that strengthen Form Health’s security, compliance, and overall employee experience. - Identify opportunities to improve how IT support is delivered over time by recognizing recurring issues, refining documentation, reducing friction, and helping build a more proactive and efficient support function. Qualifications - 3+ years of experience in fast-paced startup and/or healthcare environments and are comfortable adapting as priorities evolve. - Enjoy being a trusted resource for employees and are comfortable balancing frontline support with project-based work that improves systems and processes over time. - Able to support both technical and non-technical users with patience, empathy, and strong communication. - Organized, responsive, and dependable, with the ability to manage competing priorities while maintaining a high level of follow-through. - Bring a thoughtful, service-oriented approach to IT support and genuinely enjoy finding ways to make systems, workflows, and the employee experience better. Benefits - Competitive salary and equity in a high growth start-up. - Comprehensive health benefits (medical, dental, vision). - 401k program. - Flexible work schedules and paid time off. - Paid parental leave. Company Description Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team. Our mission is to empower patients and be leaders in Obesity Medicine driving impact at a national scale.