• Own the implementation and configuration of Zendesk as Harvey’s primary support platform • Integrate Zendesk with Harvey’s broader tooling ecosystem • Partner with Support leadership to translate operational requirements into system configurations • Maintain system health: monitor performance, manage user permissions and roles • Build and maintain reporting and dashboards within Zendesk • Evaluate and implement Zendesk apps and add-ons that improve support efficiency • Document system configurations, integration logic, and administrative processes • Stay current on Zendesk product updates

Overview GovCIO is currently hiring a Linux Administrator that will provide service desk, application and security management services for the Unified Jury Management System (UJMS). The analyst will be required to have troubleshooting, analytical, and decision-making skills to provide support and resolution to end-user issues or questions. The incumbent will provide operational and technical support to resolve software application, security, and technical issues associated with UJMS. This position is located in the United States and will be a full remote position. Responsibilities - Provide Tier 1 & 2 support for UJMS - Utilize ITSM tool to create or track issues/requests - Provide timely updates to tickets - Perform remote troubleshooting - Determine the best solution based on the issue and details provided by user - Properly escalate unresolved queries to the next level of support - Ensure proper recording, documentation, and closure for each issue - Follow up with users, provide feedback and see problems through to resolution - Preserve and grow the knowledge base for supported applications - Review and provide recommendations regarding application instructional or procedural documentation - Provide application support and system administration support services to include management of hardware, operating systems, databases, and software applications - Conduct IT application and security management activities Qualifications Master’s with 7 years experience or 10 years experience in lieu of education requirement Required Skills and Experience - Minimum 5 years of IT work experience - Experience supporting Red Hat Enterprise Linux (RHEL) 7 or higher software applications - Experience with Apache Tomcat - Experience with Microsoft SQL Server - Strong understanding of troubleshooting IT issues - Flexibility and adaptability to handle different product service calls - Good verbal and written communication skills Clearance Required: Must be able to acquire and maintain an AOUSC Public Trust Preferred Skills and Experience - Experience with ServiceNow - Software application management experience - Network security experience - Understanding of ITIL best practices - Background in Federal appellate, district and bankruptcy court operations - Court experience with case management and/or jury management applications - CompTIA Linux+ or Linux Professional Institute LPIC-1 certification Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: - During the Interview Process - Virtual video interview conducted via video with the hiring manager and/or team - Camera must be on - A valid photo ID must be presented during each interview - During the Hiring Process - Enhanced Biometrics ID verification screening - Background check, to include: - Criminal history (past 7 years) - Verification of your highest level of education - Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: - Employee Assistance Program (EAP) - Corporate Discounts - Learning & Development platform, to include certification preparation content - Training, Education and Certification Assistance* - Referral Bonus Program - Internal Mobility Program - Pet Insurance - Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $100,000.00 - USD $125,000.00 /Yr.

Role Description We are looking for an IT Support & Systems Administrator to support our remote workforce and help keep Form Health’s internal systems running smoothly as we grow. This person will serve as a frontline IT resource for employees, own and triage Form’s IT Help Desk queue, and contribute to systems and process improvements that strengthen security, compliance, and the overall employee experience. This is a full-time role reporting to our Head of IT and working closely with our Senior Corporate Systems Engineer and teams across Form Health. What You Will Do - Serve as the front line of IT support for the Form Health team, helping our remote workforce stay productive, connected, and secure. - Support employees across the tools they rely on every day, including laptops, SaaS applications, collaboration platforms, and other core business systems. - Own and triage Form’s IT Help Desk queue, serving as the first point of contact for incoming issues, requests, and support needs. - Resolve tickets directly, know when to escalate, and work closely with the right stakeholders to ensure issues are handled in a timely, thoughtful, and effective way. - Provide day-to-day support across employee technology, including endpoints, access requests, account troubleshooting, and business applications. - Support onboarding and offboarding through a combination of automated and semi-automated workflows. - Contribute to broader Corporate Systems and IT initiatives that strengthen Form Health’s security, compliance, and overall employee experience. - Identify opportunities to improve how IT support is delivered over time by recognizing recurring issues, refining documentation, reducing friction, and helping build a more proactive and efficient support function. Qualifications - 3+ years of experience in fast-paced startup and/or healthcare environments and are comfortable adapting as priorities evolve. - Enjoy being a trusted resource for employees and are comfortable balancing frontline support with project-based work that improves systems and processes over time. - Able to support both technical and non-technical users with patience, empathy, and strong communication. - Organized, responsive, and dependable, with the ability to manage competing priorities while maintaining a high level of follow-through. - Bring a thoughtful, service-oriented approach to IT support and genuinely enjoy finding ways to make systems, workflows, and the employee experience better. Benefits - Competitive salary and equity in a high growth start-up. - Comprehensive health benefits (medical, dental, vision). - 401k program. - Flexible work schedules and paid time off. - Paid parental leave. Company Description Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team. Our mission is to empower patients and be leaders in Obesity Medicine driving impact at a national scale.

OBJECTIVE OF THE OFFICE/DEPARTMENT This is a requisition for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO) Contractual Agreement: Non-Staff - International PAHO Consultant Job Posting: March 27, 2026 Closing Date: April 8, 2026, 11:59 PM Eastern Time Primary Location: Off Site Organization: ITS Information Technology Services Schedule: Full time PURPOSE OF CONSULTANCY 1. Objective of the Department The Information Technology Services Department (ITS) provides leadership and direction in the deployment of information and communication technologies and systems to support the Pan American Health Organization/Regional Office of the Americas of the World Health Organization (PAHO/WHO) in carrying out its mandate. ITS establishes and maintains strategies, policies, standards, and procedures to ensure the effective and efficient provision of information and communication services in a geographically dispersed environment. 2. Purpose of the Consultancy The Pan American Health Organization (PAHO) is seeking an experienced Senior Systems Administrator consultant to support the ITS Operations team. The consultant will be responsible for supporting, maintaining, and securing the organization's IT infrastructure, including on-premises servers, virtualization platforms, Microsoft Cloud services, and Microsoft 365 Collaboration Tools. The Senior Systems Administrator will ensure high availability, performance, and compliance with security standards across PAHO's enterprise IT environment, spanning headquarters and country offices. The consultant will work collaboratively with security, telecommunications, and user support teams, and will play a key role in supporting the organization's ongoing transition to cloud-based infrastructure. DESCRIPTION OF DUTIES: 3. Statement of Work The Senior Systems Administrator consultant will be responsible for the following areas: 3.1 Windows Server & Infrastructure Support - Provide Tier 2/3 technical infrastructure engineering support for Windows Server systems, including application engineering and integration support, and general server administration. - Research, diagnose, and resolve Windows Server and workstation issues, including mitigating vulnerabilities identified through security and virus scans. - Oversee software installations, upgrades, and related package management at the appropriate level across the enterprise. - Oversee Windows patch installations and upgrades on servers and workstations, ensuring timely application of security advisories. - Collect and review system data for capacity planning purposes; analyze capacity trends and develop capacity plans for enterprise-wide systems. - Coordinate with management personnel to implement infrastructure changes in alignment with organizational priorities. - Coordinate and assist in the implementation of new technologies across headquarters and country offices. - Collaborate on the decommission of on-premises infrastructure as part of the organization's cloud migration strategy. 3.2 Security & Compliance - Secure Windows systems using both domain and local policies and third-party tools to create and execute server compliance reports. - Identify, assess, and remediate vulnerabilities on servers and endpoints identified through security scans. - Enforce security baselines and compliance standards across all managed systems. - Collaborate with the security team to ensure all systems meet organizational and regulatory security requirements. - Develop and maintain documentation for security policies, procedures, and compliance reporting. 3.3 Active Directory & Identity Management - Provide advanced-level support for Active Directory Services (ADS) including user accounts, group policies, organizational units, and domain trusts. - Administer and support Microsoft Entra-ID (Azure AD), including Conditional Access policies, identity and access management, and hybrid identity configurations. - Manage Group Policy Objects (GPOs) for security enforcement, software deployment, and system configuration across the enterprise. - Support identity governance including role-based access control, privileged identity management, and access reviews. 3.4 Microsoft 365 & Azure Cloud Services - Support the management of PAHO's Microsoft 365 tenant, including Exchange Online, SharePoint Online, Microsoft Intune, OneDrive for Business, and Microsoft Teams. - Support and configure Microsoft Intune for device enrollment, compliance policies, configuration profiles, and application deployment. - Support Microsoft Azure services as required, including networking, virtual machines, webapps, storage, and identity services. - Configure and support Windows Autopilot zero-touch provisioning and device deployment. - Set up and maintain application deployment and update strategies via Microsoft Intune. - Support Microsoft Defender for Endpoint integration and policy configuration. 3.5 Virtualization & Remote Access - Provide support for managing virtualization technologies including VMware and Hyper-V environments. - Administer virtual machine provisioning, configuration, snapshots, and lifecycle management. - Provide support for VPN remote access environments, ensuring secure and reliable connectivity for headquarters and country office staff. 3.6 Monitoring, Performance & Backup - Monitor and tune systems to ensure optimum performance levels across servers, endpoints, and cloud services. - Support data and media recoverability through system backups and database archive operations for headquarters and country offices. - Review system performance metrics, uptime reports, and capacity data; proactively address degradation before user impact. - Maintain and test disaster recovery and business continuity procedures for critical systems. 3.7 Automation & Scripting - Develop and deploy PowerShell scripts for automation of administrative tasks, policy enforcement, and system management across Windows, Microsoft 365, and Azure environments. - Automate routine operational tasks including patch reporting, compliance checks, user provisioning, and system health monitoring. - Maintain a library of tested, version-controlled scripts with clear documentation for team use and audit purposes. 3.8 Endpoint Management - Provide Tier 2/3 support for endpoint-related incidents and requests. - Collaborate with security, networking, and helpdesk teams to ensure seamless endpoint operations. - Support endpoint lifecycle management including provisioning, configuration, patching, and decommissioning. - Coordinate and enforce endpoint security policies and compliance baselines via Microsoft Intune and Microsoft Defender. 3.9 Documentation & Communication - Produce and maintain clear technical documentation for all infrastructure configurations, procedures, and changes. - Document system architecture, runbooks, troubleshooting guides, and environment-specific configuration notes. - Contribute to internal knowledge base articles, SOPs, and onboarding materials for the ITS team. - Communicate system status, incidents, and planned changes proactively to the ITS team lead and stakeholders. 4. Qualifications 4.1 Education & Experience - Advanced university degree in Computer Science, Information Systems, Engineering, Telecommunications, or a related scientific or technical discipline. - 13 to 15 years of experience with Windows Server administration, security administration, Microsoft Cloud Services, and Microsoft 365 Collaboration Tools. - Proven experience supporting remote access technologies and securing Microsoft server systems using Microsoft solutions. - Proven experience supporting the integration and implementation of virtualization technologies, specifically VMware and Hyper-V. - Experience providing Tier 2/3 engineering support for Windows Servers in an enterprise environment. - Experience developing and maintaining scripts for automating administrative tasks in Windows, Microsoft 365, and Azure. - Proven experience with Microsoft Endpoint Manager using Microsoft Intune, including device enrollment, compliance policies, configuration profiles, and application deployment. - Experience with Microsoft Entra-ID including Conditional Access and identity and access management. - Experience with Windows Autopilot for device provisioning and deployment. - Familiarity with Group Policy, Active Directory, and hybrid identity environments. - Knowledge of networking fundamentals, VPN, and security baselines. - Experience with server and endpoint vulnerability remediation. 4.2 Required Technical Skills Domain/ Skills & Technologies - Windows Server/ Windows Server 2019/2022/2025, Tier 2/3 support, patch management, compliance reporting, server hardening, vulnerability remediation - Identity & Access/ Active Directory Services (ADS), Microsoft Entra-ID (Azure AD), Conditional Access, Group Policy (GPO), hybrid identity, RBAC, privileged identity management - Microsoft 365/ Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft Intune, Microsoft Defender for Endpoint, Windows Autopilot - Cloud & Azure/ Microsoft Azure (VMs, storage, identity), Windows 365, Microsoft Endpoint Manager - Virtualization/ VMware vSphere/ESXi, Hyper-V, VM provisioning, lifecycle management, snapshots, Dell VxRail hyperconverged infrastructure. - Remote Access & VPN/ VPN administration, secure remote access, network security baselines - Automation & Scripting/ PowerShell scripting — automation, policy enforcement, reporting, user provisioning, Azure and M365 administration - Security & Compliance/ Server and endpoint hardening, vulnerability scanning and remediation, compliance reporting, third-party security tools, OWASP fundamentals - Monitoring & Backup/ System performance monitoring, capacity planning, backup and disaster recovery, uptime management - Networking/ Networking fundamentals, DNS, DHCP, TCP/IP, firewall basics, VPN, security baselines - Endpoint Management/ Microsoft Intune: Device enrollment, compliance policies, configuration profiles, applications and personalization’s deployments - Documentation/ Technical writing, runbooks, SOPs, change management documentation, knowledge base articles 4.3 Certifications The following Microsoft certifications are recommended and reflect the level of expertise expected for this role: Certification/ Issuing Body Recommended: - Microsoft Certified: Azure Administrator Associate (AZ-104)/ Microsoft - Microsoft 365 Certified: Administrator Expert (MS-102)/ Microsoft - Microsoft Certified: Identity and Access Administrator (SC-300)/ Microsoft - Microsoft Certified: Endpoint Administrator Associate (MD-102)/ Microsoft Desirable: - Microsoft Certified: Windows Server Hybrid Administrator (AZ-800/801)/ Microsoft - VMware Certified Professional (VCP)/ VMware / Broadcom 4.4 Desirable Skills - Familiarity with Zero Trust architecture and implementation within Microsoft environments. - Experience with ITIL frameworks or service management practices. - Knowledge of Microsoft Azure networking (VNets, NSGs, Azure Firewall, ExpressRoute, Application gateway, VPN gateway, App Services, etc.). - Experience supporting geographically dispersed environments including country or field offices. - Experience working in international or multilateral organizations (UN system experience is an asset). - Experience with Microsoft Sentinel or other SIEM platforms for security monitoring and incident response. 5. Language Skills - Fluency in English or Spanish (written and spoken) — required, with working knowledge of the other language. - Knowledge of French or Portuguese — an asset. 6.Work Schedule & Conditions Position: PAHO International Consultant - Senior Systems Administrator Duty Station: Remote (Off-site) Salary: Band C of International PAHO Consultant (IPC- Band C)(Range $ 7,380 - $ 8,980) ADDITIONAL INFORMATION - This vacancy notice may be used to identify candidates for other similar consultancies at the same level. - Successful candidates will be placed on the roster and subsequently may be selected for consultancy assignments falling in this area of work or for similar requirements/tasks/deliverables. Inclusion in the Roster does not guarantee selection for a consultant contract. There is no commitment on either side. - Only candidates under serious consideration will be contacted. - All applicants are required to complete an on-line profile to be considered for this consultancy. For assessment of your application, please ensure that your profile in the PAHO Career page is updated; all experience records are entered with elaboration on tasks performed at the time. Kindly note that CV/PHFs inserted via LinkedIn are no accessible. - A written test may be used as a form of screening. - If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. PAHO/WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. PAHO will also use the databases of the Council for Higher Education Accreditation http://www.chea.org/search/default.asp and College Navigator, found on the website of the National Centre for Educational Statistics, https://nces.ed.gov/collegenavigator to support the validation process. Some professional certificates may not appear in the WHED and will require individual review. - Any appointment/extension of appointment is subject to PAHO/WHO Regulations, and e-Manual. - For information on PAHO please visit: http://www.paho.org - PAHO/WHO is committed to providing a respectful and supportive workplace for all personnel . - PAHO is an ethical organization that maintains high standards of integrity and accountability. People joining PAHO are required to maintain these standards both in their professional work and personal activities. - PAHO also promotes a work environment that is free from harassment, sexual harassment, discrimination, and other types of abusive behavior. PAHO conducts background checks and will not hire anyone who has a substantiated history of abusive conduct. - PAHO personnel interact frequently with people in the communities we serve. To protect these people, PAHO has zero tolerance for sexual exploitation and abuse. People who commit serious wrongdoings will be terminated and may also face criminal prosecution. - PAHO/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco. - Applications from women and from nationals of non and underrepresented Member States are particularly encouraged. - Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority. The execution of the work under a consultant contract does not create an employer/employee relationship between PAHO and the Consultant. - PAHO/WHO shall have no responsibility whatsoever for any taxes, duties, social security contributions or other contributions payable by the Consultant. The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by PAHO/WHO.