• Build a trusted advisory relationship with strategic accounts and engage with management. • Act as a technical subject matter expert, particularly regarding the Google Cloud ecosystem for business users, providing clear and concise explanations of complex concepts. • Identify customer priorities, technical objections, and design strategies encompassing the Google ecosystem to deliver business growth and resolve blockers. • Lead requirements gathering and project scoping. • Solution design, problem-solving, and architecture diagramming. • Provide domain expertise around public cloud and enterprise technology, and effectively promote Google Cloud with clients, at conferences, and online. • Provide technical expertise to the team on continuous integration/continuous delivery, infrastructure, monitoring, alerting, and security. • Provide recommendations on integration strategies, enterprise architectures, platforms, and application infrastructure needed to implement a complete solution for clients. • Assist in delivering technical solutions to meet customer functional needs and improve service reliability, including CI/CD pipelines and infrastructure builds/migrations. • Provide Engineer-to-Engineer and Architect-to-Engineer support, including whiteboard sessions and informal Q&A. • Travel to customer sites, conferences, and other related events as required.

Implement and maintain monitoring, alerting, and logging systems to ensure real-time visibility into platform health during live events.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Cloud Infrastructure & Network Operations Engineer (m/f/d) Location: Germany (Security Clearance SÜ2 required) Assignment: Dedicated customer (out of home office within Germany) We are looking for experienced Service Engineers (m/f/d) to join the operations team for a highly standardized and automated cloud network platform. Our mission is to ensure secure, reliable, and efficient operation of a business-critical infrastructure with the highest standards for availability and compliance. Key Responsibilities: - Incident Management: Analyze, document, and resolve operational incidents (20% of working time), including escalation and coordination within the team. - Change Management: Plan, assess impact, coordinate, and implement changes. - Operations: Guarantee smooth platform operation and drive continuous improvement. - Automation & Innovation: Contribute to automation and self-service solutions (e.g., DevOps tools, Python scripting). - Team Collaboration: Work closely with colleagues on task planning, shift schedules, and on-call rotations. General Qualifications: - Several years of experience operating and administering cloud and network architectures (e.g., data centers, enterprise environments). - Strong skills in automation and DevOps (e.g., Python, CI/CD, Infrastructure as Code). - Analytical mindset, self-driven work style, and excellent problem-solving abilities. - Proven ability to work effectively in a team and communicate clearly. - Familiarity with common office and collaboration tools. - Commitment to continuous learning and professional development. Soft Skills: - Team-oriented and collaborative in a multicultural environment. - Professional communication skills (written and verbal). - Reliability, flexibility, and proactive approach to challenges. Language Requirements: - English: Mandatory (business fluent, written and spoken). - German: Preferred, but not required. Role specific skill requirements: Customer Connectivity - MPLS/Peering/IPsec connectivity; BGP policy control; cipher compliance; HA testing; VRF management. - Strong WAN BGP/MPLS background - IPsec VPN ops and QoS understanding - Certifications: CCNP Service Provider, Fortinet NSE 4, ITIL Foundation Technology Skills - MPLS-Based L3VPN - Cloud Peering (Direct Connect, Express Route and interconnect) - IPSec Gateway - VRF Segmentation for customers - BGP Route-Policy Control and filtering - Vendor: Cisco, Arista, AWX Workplace type: About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

• Provide 3rd line support to customers, resolving complex technical issues for cloud applications and infrastructure • Conduct cloud service enhancements through performance tuning and operational advancements • Utilise ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates. • Assist in developing scripts for automation of cloud services, minimising manual workload and working alongside DevOps team to provide insight. • Provide focused troubleshooting and problem-solving for Azure platforms • Collaborate with team members and customers to troubleshoot and diagnose issues promptly, ensuring timely resolution.