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Utilising technology to enable UK organisations to innovate and transform. Outcome focused IT solutions and services.
Cloud Services Analyst
Location
United Kingdom
Posted
116 days ago
Salary
0
Seniority
Senior
Job Description
Cloud Services Analyst
Phoenix Software Limited
• Provide 3rd line support to customers, resolving complex technical issues for cloud applications and infrastructure • Conduct cloud service enhancements through performance tuning and operational advancements • Utilise ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates. • Assist in developing scripts for automation of cloud services, minimising manual workload and working alongside DevOps team to provide insight. • Provide focused troubleshooting and problem-solving for Azure platforms • Collaborate with team members and customers to troubleshoot and diagnose issues promptly, ensuring timely resolution.
Job Requirements
- Current experience in a 2nd/3rd line support role within an MSP environment.
- Solid experience in managing and optimising cloud services, particularly in Azure
- AZ-104 Microsoft Azure Administrator certification
- Understanding of ITIL
- Ability to prioritise work, with minimum supervision and use initiative to ensure that deadlines are met.
- The ability to understand and use PowerShell and Azure CLI to faciliate automation.
- Practical understanding of system architecture, networking and administration
- Excellent customer service skills & problem-solving skills
- Experience and knowledge working with an ITSM tool.
- Ability to work in a fast-paced, shift-based work environment, and to adapt to changing priorities and demands.
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