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Phoenix Software Limited logo
Phoenix Software Limited

Utilising technology to enable UK organisations to innovate and transform. Outcome focused IT solutions and services.

Cloud Services Analyst

Cloud EngineerCloud EngineerFull TimeRemoteSeniorTeam 201-500Since 1990H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

116 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglishAzureCloudITSM

Job Description

Cloud Services Analyst

Phoenix Software Limited

• Provide 3rd line support to customers, resolving complex technical issues for cloud applications and infrastructure • Conduct cloud service enhancements through performance tuning and operational advancements • Utilise ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates. • Assist in developing scripts for automation of cloud services, minimising manual workload and working alongside DevOps team to provide insight. • Provide focused troubleshooting and problem-solving for Azure platforms • Collaborate with team members and customers to troubleshoot and diagnose issues promptly, ensuring timely resolution.

Job Requirements

  • Current experience in a 2nd/3rd line support role within an MSP environment.
  • Solid experience in managing and optimising cloud services, particularly in Azure
  • AZ-104 Microsoft Azure Administrator certification
  • Understanding of ITIL
  • Ability to prioritise work, with minimum supervision and use initiative to ensure that deadlines are met.
  • The ability to understand and use PowerShell and Azure CLI to faciliate automation.
  • Practical understanding of system architecture, networking and administration
  • Excellent customer service skills & problem-solving skills
  • Experience and knowledge working with an ITSM tool.
  • Ability to work in a fast-paced, shift-based work environment, and to adapt to changing priorities and demands.

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