• Perform administrative and clerical duties and customer support functions for all commercial accounts across Northern America • Manage relationships and communications with both internal and external clients • Assign employee work schedules including assignments, job rotation, training, vacations, and paid time off • Audit all work completed by the auction administrators and Posting and Procurement department to ensure posting accuracy • Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible on an inbound phone queue • Calculate and post the buyer and seller's transportation assistance/promos in the appropriate system • Collaborate with other departments and locations on issues and concerns • Consult with Human Relations and Employee Relations on employee concerns • Coordinate with auction administrators and COAST/ARSSC teams on processing payment reversals • Develop and nurture team members strengths and identifying areas for improvement • Ensure all post-sale processes are completed for all appropriate records and required reports • Foster a spirit of teamwork and unity among department members • Identify, assess, and resolve issues; refer unresolved customer conflicts to designated departments for further investigation • Provide effective performance feedback through employee recognition, rewards, and disciplinary action • Review and approve all accurate payment requests and Remarketing fees/Transportation Assistance

Time Type: Full time Remote Type: Job Family Group: Market Operations Job Description Summary: Position Summary: The Returns Coordinator will be responsible to track all invoices, scanning in Synergy, prepare documents for the Credit Department and process returns in the warehouse. Follow all returns procedures created and maintain back up documentation for transactions. Returns will also include beer keg returns to vendors. They will ensure the accuracy of physical inventory pertaining to returns. Create invoices for beer keg vendor returns and track customer keg credits. Understand doc flow and resolve discrepancies in a timely manner. Job Description: Job Responsibilities: - Act as liaison between warehouse and finance to duly communicate efforts of warehouse returns and financial impacts. - Compile delivery tickets daily from Driver Check In and scan into Synergy. - List missing invoices daily against manifest by route and follow up with Driver Check In within 24 hours to ensure they are located. - Prepare invoices with checks for Credit Department daily. This includes keeping in route order, checks with corresponding invoices, back up for checks attached properly and making a list of missing invoices as well as their status. Also, reviews invoices for dual signatures. - Create and maintain a keg return worksheet to track kegs daily. Send to Finance to upload with Winshuttle to release credits in SAP. - Ensures returns in SAP are processed following appropriate procedures. Delivery ticket notifications made by customer and the time of Driver Check In should be clear and concise. Any discrepancies should be brought to the Director of Finance immediately. - Create keg return invoices in SAP and schedule for pick up. Work with warehouse to have kegs prepared and ready for pick up weekly or consistent basis to eliminate any back up. - Run reports to validate accuracy of returns processed. Liaison with Credit Department for any discrepancies. - Interface with union and nonunion warehouse associates to complete daily tasks and return related issues. - Maintain accurate contact information for vendors and update as needed. - Assist with gathering information for audit purposes. - Maintain a safe and clean working environment by complying with procedures, rules and regulations. - Contribute to team effort by accomplishing related results as needed. - Other duties, as assigned by the jobholder’s supervisor, may also be required. Minimum Qualifications: - High School diploma or its equivalent, preferred - Education and/or experience necessary. . Minimum 2 years warehouse experience in maintaining and overseeing inventory and applications related to maintain inventory integrity. - Ability to input, retrieve and analyze data. Time management skills necessary. - SAP experience a plus. - Proficient PC skills using MS Office and other various computer systems (SAP a plus). - Must be a results oriented professional with excellent verbal/written communication skills using diplomacy and discretion as well as strong customer service skills. - Ability to multi-task, work independently and/or within a team, pays attention to detail and meet deadlines This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description. -- Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information.

• Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics. • Master complex travel optimization using award programs, creative routing, and premium fare strategies. • Build polished quotes with clear reasoning, value explanations, and trade-off analysis. • Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team’s work. • Lead and coach 3–5 Client Service Members with daily feedback and real-time problem-solving. • Supervise all client searches and communications during your shift. • Run weekly team reviews to improve search quality and communication. • Ensure seamless handovers between teams and shifts. • Collaborate with Ticketing and Trip Fulfillment teams on bookings and confirmations. • Handle escalations with empathy and confidence.

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview This role manages clients across one or more industries and serves as the primary point of contact, delivering proactive, data-driven service while aligning internal resources to client goals and driving retention. The position requires strong knowledge of program pricing and profitability, the ability to lead client meetings and initiatives, anticipate risks, and support team development while ensuring consistent, high-quality client engagement. How you'll make an impact - May manage up to 25 dedicated clients, depending on complexity and/or client requirements. - Book of business may cover multiple industries, but with focus in select industry (or industries). - Serves as single point of contact for clients; highly responsive to requests and often identifies issues/challenges before client. - Works with minimal supervision, and knows when to engage supervisor and/or peers throughout the company. - Aligns self and external resources around client’s goals by understanding of what client is trying to accomplish in their programs and how we can contribute to these goals. - Develops service plans to capture goals and ensure progress. - Structures and uses data to tell a compelling story. - Presents data confidently and anticipates questions from supervisor and clients. - Significant knowledge of product and service capabilities. - With some assistance can implement and oversee client specific initiatives, i.e. closure projects, cost reduction projects, performance guarantee compliance. - Perceived as critical link between client, management and claims operations. - Proactively works with supervisor to plan for and ensure maximum retention rate. - Limits downside surprises by identifying and rectifying issues early. - Leads group meetings across audiences (e.g., claim reviews, stewardship meetings, and partnership meetings) with modest support. - Sets and communicates roles for all internal participants prior to critical meetings. - Ensures appropriate pre-brief and de-brief communication to drive successful client interactions. - Can scope out work-related projects, including time and resources needed to complete. - May assist in orienting and mentoring lower level employees. - Has complete understanding of program pricing. - Understands the basics of program profitability to the company. - Able to make appropriate trade-offs between pricing levers to reach best outcome (e.g. multi-year deals, LOP, etc.). About You Required: - Bachelor's degree and 5 years related experience. - Insurance license required. - Often travels for client needs (e.g., claim reviews, stewardship discussions). Work Traits: - Able to create success stories and capture learning’s within own book of business and that of team members. - Able to provide synthesized summaries to senior leadership within AM team. - Focuses on what matters most, where there is risk and where senior management intervention may be required. Always gets his/her point across in interactions. - Frequently able to lead group meetings and/or provide value-added input where not the primary presenter. - Is accessible by team members when they encounter roadblocks with their work. - Able to provide value-added suggestions and approaches to make the team more successful. - With supervisors, understands what matters most and where/when to escalate issues. - Consistently delivers direct, honest feedback to team members regarding performance against the AM skill continuum. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.