• Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics. • Master complex travel optimization using award programs, creative routing, and premium fare strategies. • Build polished quotes with clear reasoning, value explanations, and trade-off analysis. • Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team’s work. • Lead and coach 3–5 Client Service Members with daily feedback and real-time problem-solving. • Supervise all client searches and communications during your shift. • Run weekly team reviews to improve search quality and communication. • Ensure seamless handovers between teams and shifts. • Collaborate with Ticketing and Trip Fulfillment teams on bookings and confirmations. • Handle escalations with empathy and confidence.

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview This role manages clients across one or more industries and serves as the primary point of contact, delivering proactive, data-driven service while aligning internal resources to client goals and driving retention. The position requires strong knowledge of program pricing and profitability, the ability to lead client meetings and initiatives, anticipate risks, and support team development while ensuring consistent, high-quality client engagement. How you'll make an impact - May manage up to 25 dedicated clients, depending on complexity and/or client requirements. - Book of business may cover multiple industries, but with focus in select industry (or industries). - Serves as single point of contact for clients; highly responsive to requests and often identifies issues/challenges before client. - Works with minimal supervision, and knows when to engage supervisor and/or peers throughout the company. - Aligns self and external resources around client’s goals by understanding of what client is trying to accomplish in their programs and how we can contribute to these goals. - Develops service plans to capture goals and ensure progress. - Structures and uses data to tell a compelling story. - Presents data confidently and anticipates questions from supervisor and clients. - Significant knowledge of product and service capabilities. - With some assistance can implement and oversee client specific initiatives, i.e. closure projects, cost reduction projects, performance guarantee compliance. - Perceived as critical link between client, management and claims operations. - Proactively works with supervisor to plan for and ensure maximum retention rate. - Limits downside surprises by identifying and rectifying issues early. - Leads group meetings across audiences (e.g., claim reviews, stewardship meetings, and partnership meetings) with modest support. - Sets and communicates roles for all internal participants prior to critical meetings. - Ensures appropriate pre-brief and de-brief communication to drive successful client interactions. - Can scope out work-related projects, including time and resources needed to complete. - May assist in orienting and mentoring lower level employees. - Has complete understanding of program pricing. - Understands the basics of program profitability to the company. - Able to make appropriate trade-offs between pricing levers to reach best outcome (e.g. multi-year deals, LOP, etc.). About You Required: - Bachelor's degree and 5 years related experience. - Insurance license required. - Often travels for client needs (e.g., claim reviews, stewardship discussions). Work Traits: - Able to create success stories and capture learning’s within own book of business and that of team members. - Able to provide synthesized summaries to senior leadership within AM team. - Focuses on what matters most, where there is risk and where senior management intervention may be required. Always gets his/her point across in interactions. - Frequently able to lead group meetings and/or provide value-added input where not the primary presenter. - Is accessible by team members when they encounter roadblocks with their work. - Able to provide value-added suggestions and approaches to make the team more successful. - With supervisors, understands what matters most and where/when to escalate issues. - Consistently delivers direct, honest feedback to team members regarding performance against the AM skill continuum. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Role Description Chez KeyNest, nous transformons la manière dont les hôtes et gestionnaires de biens partagent leurs clés dans le monde entier. Avec notre réseau de milliers de points partenaires, chaque interaction compte pour offrir un service fluide et sécurisé aux voyageurs. - Rendre l’expérience client simple et efficace - Accompagner nos clients et partenaires par téléphone et chat - Résoudre les problèmes techniques et opérationnels rapidement - Assurer un suivi précis et documenté pour améliorer notre service - Travailler main dans la main avec l’équipe pour faire évoluer nos process Qualifications - Français natif et anglais courant - À l’aise au téléphone et avec les outils digitaux - Empathique, réactif(ve) et orienté(e) solution - Expérience dans le service client ou le secteur tourisme/hospitalité est un plus Requirements - Ordinateur et casque - Connexion internet fiable, tout comme l'électricité (back up pour les coupures) - Un environnement calme et propice au travail Benefits - Contrat à temps plein (pas de freelance), salaire compétitif mensuel, 20 jours de congés par an - Équipe internationale, vraie autonomie et responsabilités concrètes - Opportunité de grandir avec une startup en pleine expansion Company Description Founded in London, KeyNest is a fast-growing network of shops where Airbnb hosts and Property Managers can securely store their keys so that their guests / new tenants / cleaners / contractors can pick them up whenever is convenient for them. We are a global partner of Airbnb and have checked-in more than 1,500,000 guests.

Location: Remote Employment Type: Full-time Schedule Requirements (in EST): Sunday-Thursday: 6:00 AM - 2:00 PM About Atlas Atlas is the concierge charge card built for those who expect more - unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless. Our members are discerning, high-spending individuals and companies who rely on Atlas for insider access, curated service, and unmatched reliability. In just two years, we’ve organically scaled to hundreds of millions in spend volume, growing double digits month over month. Backed by Y Combinator, Valar Ventures (Peter Thiel), Eric Schmidt, Elad Gill, and other leading fintech and consumer investors, Atlas is building the modern alternative to Amex Centurion, with a high-margin, high-growth model and a clear path to over $1B in spend volume. Our team is lean, senior, and fast-moving, with experience across Apple, Robinhood, Instacart, Rimowa, Revolut, and more. The Role In this role, as a Dining Member Services Associate, is a member-facing role responsible for ensuring an exceptional experience for Atlas cardholders across dining, reservations, and account servicing. This person will be a direct point of contact for our members, helping to anticipate their needs, resolve inquiries, and deliver white-glove support that reflects Atlas’s standard of excellence. You’ll partner closely with our concierge, operations, and credit teams to streamline workflows, solve member challenges, and bring creative solutions to life in real time. What You’ll Do: - Serve as the primary point of contact for Atlas members regarding dining and account-related requests. - Manage inbound and outbound communications via Zendesk, Slack, Gmail, and Core Credit systems. - Coordinate reservations, dining experiences, and special requests with precision and speed. - Troubleshoot member account questions, credit issues, and billing concerns with a solutions-first mindset. - Collaborate cross-functionally with credit operations and lifestyle teams to deliver seamless member experiences. - Track and manage service requests efficiently while maintaining a high-touch, empathetic approach. - Uphold Atlas’s service ethos: anticipating needs before they’re voiced and turning challenges into memorable moments. What We’re Looking For: - 3+ years of client service or relationship management experience in luxury dining, hospitality, travel, hotel, or financial services. - Background in Customer Service, Executive Assistance, or Concierge Services with a Dining focus. - Exceptional track record of delivering VIP-level service to high-value members, consistently providing swift and effective solutions. - Excellent multitasking and prioritization skills in fast-paced, dynamic environments. - Creative problem-solver who thrives on delivering solutions thoughtfully. - You communicate with clarity and empathy. You know how to read the room, adjust your tone, and make each interaction feel personal and grounded. - You bring a genuine passion for dining and member service, and are comfortable being the person who quietly makes things work. - Self-motivated, ambitious, and able to work independently with minimal supervision. - Comfortable using tools like Zendesk, Slack, Gmail, and Google Workspace. Nice to have: - Familiarity with Core Credit or other financial servicing platforms. - Experience in customer-facing financial services or luxury brand environments. - Prior experience managing video calls or virtual consultations (Zoom, Google Meet). Why Join Us - Join a high-growth fintech redefining lifestyle and payments for the most discerning customers on the planet - Work with a small, elite team that’s built products like the iPhone and moves fast with a focus on performance and precision - Be part of a culture that rewards autonomy, encourages innovation, and treats its employees with the same level of care we provide our members - Operate in a culture that rewards results with real ownership and the chance to build things that materially impact our members' daily lives - Full medical, dental, and vision coverage - 401k Plan - Flexible Time Off - Work from Home Reimbursement - A remote work environment with flexibility when needed The salary range for this position is between $60,000 and $70,000 a year, with equity. This range may vary depending on a variety of factors considered in compensation decisions, including but not limited to skills, experience, training, degrees, and certifications. This is a part-time, contract position. In accordance with the New York City Human Rights Law, the stated salary range reflects the base pay for this role at the time of posting. Actual compensation may vary based on factors such as experience, education, and skill level. Employment is contingent upon the successful completion of background checks and compliance with applicable regulatory requirements.