Implementation Manager SaaS
Location
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Posted
75 days ago
Salary
0
Seniority
Lead
Job Description
Implementation Manager SaaS
up to data GmbH
Role Description For the successful launch of our innovative software platform StudyGen 360, we are looking for an experienced Implementation Manager SaaS: - Lead pre-sales activities including solution demonstrations, requirement gathering, and proposal development for pharmaceutical bioanalytical clients - Support product readiness initiatives by collecting client feedback and identifying implementation challenges - Develop and execute validation documentation (IQ/OQ/PQ…) in compliance with GxP-requirements and industry standards - Manage end-to-end project delivery from kick-off through go-live, coordinating cross-functional teams to ensure on-time execution within scope and budget - Serve as primary client interface throughout project lifecycle, managing expectations, gathering requirements, and ensuring stakeholder alignment - Create implementation materials, training documentation, and support resources to facilitate successful customer onboarding Qualifications - 3-5 years’ experience in pharmaceutical/CRO environment with strong understanding of bioanalytical workflows (LC-MS/MS, immunoassays, chromatography) - Proven project management capabilities with experience managing multiple concurrent client implementations - Working knowledge of GxP-compliance requirements and validation processes (21 CFR Part 11, EU Annex 11) - Excellent client-facing communication skills with ability to explain technical concepts to diverse audiences - Highly structured and detail-oriented approach with technical aptitude to understand LIMS/SaaS solution architecture Requirements - Client-focused mindset with ability to build trust and manage relationships across technical and business stakeholders - Organized and methodical in documentation and process management - Proactive problem-solver with hands-on mentality who anticipates client needs and addresses issues before escalation - Strong bridging capability between technical development teams and commercial/client requirements - Adaptable team player comfortable working in fast-paced environment with competing priorities Benefits - Opportunity to shape implementation processes in a growing technology company - Work with cutting-edge SaaS technology - Professional development and training opportunities - Flexible work arrangements - Competitive compensation package - Collaborative and innovative work environment - Regular team events and knowledge sharing sessions - 28 days annual leave with flexible scheduling options to ensure work-life balance - Work-life balance focus
Job Requirements
- 3-5 years’ experience in pharmaceutical/CRO environment with strong understanding of bioanalytical workflows (LC-MS/MS, immunoassays, chromatography)
- Proven project management capabilities with experience managing multiple concurrent client implementations
- Working knowledge of GxP-compliance requirements and validation processes (21 CFR Part 11, EU Annex 11)
- Excellent client-facing communication skills with ability to explain technical concepts to diverse audiences
- Highly structured and detail-oriented approach with technical aptitude to understand LIMS/SaaS solution architecture
- Client-focused mindset with ability to build trust and manage relationships across technical and business stakeholders
- Organized and methodical in documentation and process management
- Proactive problem-solver with hands-on mentality who anticipates client needs and addresses issues before escalation
- Strong bridging capability between technical development teams and commercial/client requirements
- Adaptable team player comfortable working in fast-paced environment with competing priorities
Benefits
- Opportunity to shape implementation processes in a growing technology company
- Work with cutting-edge SaaS technology
- Professional development and training opportunities
- Flexible work arrangements
- Competitive compensation package
- Collaborative and innovative work environment
- Regular team events and knowledge sharing sessions
- 28 days annual leave with flexible scheduling options to ensure work-life balance
- Work-life balance focus
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