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Hunt St

We help Aussie companies find top 3% remote talent in the Philippines & Nepal for a single finder's fee.

eCommerce and Marketing Assistant

Location

Philippines

Posted

66 days ago

Salary

$1.8K - $2.2K / month

Seniority

Senior

4 yrs expEnglish

Job Description

eCommerce and Marketing Assistant

Hunt St

• Manage Customer Care Inbox and respond using brand approved messaging. • Respond to customer enquiries using pre-written brand scripts and in collaboration with Directors or Business Managers. • Update email lists from Shopify orders or in-store sign-ups (Retail Express IMS) • Build and schedule campaign emails e.g. EOFY Sale, or Shop n Sip invites • Segment database (i.e. locals, online-only, VIPs) • Track results (opens, clicks, conversions) • Assist in the setup and integration of Klaviyo (or similar CRM) with Shopify and Retail Express • Help design automated flows (Welcome, PostPurchase, VIP Re-engagement) once implemented • Document setup steps, campaign structures, and maintenance procedures as SOPs • Scheduling posts & stories of approved captions and visuals. • Video clipping & formatting reels for size/aspect ratio (square, story, reel). • Community engagement: responding to comments or DMs with pre-approved scripts • Reporting: Weekly Social Media Planner Maintenance (Excel). Weekly insights on reach, engagement, and trending posts. • Ad Management Support (Meta): Uploading creative assets and captions into Meta Ads Manager. Monitoring budget pacing and performance. Exporting weekly campaign results. Setting up UTM tracking and pixel checks. • Document step-by-step posting and reporting processes for SOP creation • Invoice entry including detailed product entry into Retail Express IMS (POS) • Purchase Order Management including maintenance of PO Manager Listing in MS Excel • Actioning Stock Adjustments and Stock Adjustments Tracker Updated for stock variances • Ensure accurate and complete data records for all inventory items across Retail Express IMS and Shopify. • Data Entry Procedure Preparation and Maintenance • Product uploads: formatting descriptions, resizing photos, tagging, setting variants, SEO titles, metafields, etc. • Inventory & price updates: syncing new collections across online and POS systems. • Collection management: creating and sorting “New Arrivals,” “Best Sellers” etc. • Online merchandising: aligning product order, colour swatches, cross-selling sets (Pants + matching Top). • Error checking: catching broken links, duplicate listings, or image mismatches. Quality check all Policies and Blogs. • Theme management: Changes to page lay-out and menu bars in Shopify. Activating in-theme functionality aligned with the branding. • Use Canva or Photoshop to apply your logo, fonts, and overlays • Design “New Arrivals” tiles, event posters, and digital banners • Prepare lookbook PDFs • Reformat in-store event signage or window promo graphics • Basic IT support for HQ and Store-staff (level 1 troubleshooting). • Organising Directors Mailboxes and prioritising responses. • Managing Directors’ calendars, including buying trips. • New system testing and roll-outs • Weekly Sales Reports across stores (POS and Shopify) • Monthly Supplier Reporting • Stock-on-hand reports and slow-mover alerts. • HQ and In-store Procedure Maintenance with inputs from on-shore team • Process Improvements • Expense Entry and Analysis Support using Xero • Travel Planning and Booking Support • Maintenance of Event Checklists • Procedure Preparation e.g. Fashion Parade Procedures • Other general admin tasks

Job Requirements

  • Minimum 4+ years of relevant experience in eCommerce and marketing support.
  • Strong Shopify experience, including product management, inventory, and integrations.
  • Proficient in email marketing platforms (experience with Klaviyo).
  • Proficient in Microsoft Excel and Google Sheets.
  • Competent in social media platforms and Meta Ads Manager operations.
  • Competent in Canva for simple design tasks.
  • Excellent organizational skills and attention to detail.
  • Strong communication skills and ability to manage multiple priorities.
  • Previous experience with SOP documentation and administrative support.
  • Comfortable coordinating international travel and supplier communications.
  • Self driven and ability to work independently.

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