Role Description Marqeta is seeking a Senior Product Manager for Marqeta Dashboard & Enterprise Operational Platforms to lead the strategy, development, and evolution of the systems that power financial operations at scale. This role owns the Marqeta Dashboard, the core operational interface used by customers, bank partners, and internal teams to manage card programs, investigate transactions, handle disputes, and monitor performance. You will build the tooling that enables operations teams to run financial products efficiently and securely, transforming complex workflows into intuitive, scalable systems. This includes opportunities to introduce AI-driven automation, improve operational visibility, and reduce manual effort across the platform. You’ll work cross-functionally with Engineering, Design, Risk, Compliance, CX, and Data teams to deliver high-impact solutions that sit at the center of how Marqeta operates. The Marqeta Dashboard is where operations happen. It is how customers run their programs, resolve issues, and gain control over their financial products. This role defines how that experience evolves — turning operational complexity into scalable, intelligent systems that unlock efficiency, visibility, and growth. We work Flexible First. This role can be performed remotely anywhere within Ontario, Canada. We’d love for you to join us! This position is for an existing vacancy. Qualifications - 5-8+ years of product management experience building enterprise software or operational platforms, with a focus on tools for operations teams (support, risk, disputes, program management) - Strong technical product leadership — experience working closely with Engineering and Design on complex systems, with proven ability to simplify workflows into clear, scalable product solutions - Operational systems expertise — hands-on experience building operational dashboards, case management systems, or support tooling; familiarity with platforms like Salesforce, Zendesk, or ServiceNow is a plus - Domain knowledge in regulated environments — experience with disputes, fraud, or compliance-related workflows, with comfort operating in fast-moving, highly regulated settings - Strategic execution skills — strong ability to define product strategy, prioritize roadmaps, balance competing priorities, and drive end-to-end execution - Exceptional product judgment — able to balance customer needs, compliance requirements, and technical constraints while maintaining focus on business impact - Cross-functional collaboration — excellent communication and stakeholder management skills; operate comfortably across technical, operational, and business teams with ability to influence without authority - Ownership mindset — thrive in cross-functional environments, take end-to-end ownership, and are energized by improving how teams operate at scale Requirements - Define and drive the roadmap for the Marqeta Dashboard and enterprise operational platforms - Build tools that streamline workflows across: - Card and account management - Transaction investigation - Disputes and servicing - Operational controls and monitoring - Deliver dashboards and reporting that provide real-time operational visibility - Design systems that support secure, compliant financial operations (identity, permissions, governance) - Integrate with enterprise systems (CRM, case management, support tooling, data platforms) - Identify and deliver AI-assisted workflows to improve efficiency and reduce manual work - Partner closely with Engineering and Design to ship intuitive, workflow-driven experiences - Translate operational pain points into scalable product solutions Nice-To-Haves - Experience building multi-tenant platform products used across multiple customers or programs - Experience driving 0 to 1 or major platform modernization efforts - Strong understanding of data models, reporting systems, and analytics-driven products - Experience working with real-time systems or event-driven architectures - Experience introducing AI/ML or automation into operational workflows at scale - Experience working directly with bank partners, regulators, or enterprise customers - Track record of improving operational efficiency metrics (AHT, resolution time, cost to serve) Benefits - Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. - Competitive pay calibrated according to working location. - Base salary range for this position is: 108,000 - 135,000 CAD. - Annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. - Multiple health insurance options - Flexible vacation time - Retirement savings program with company contribution - Equity in a publicly-traded company - Monthly stipend to support our remote work model - Annual “development dollars” to support our people growth and development - Family-forming benefits and up to 20 weeks of Parental Leave

Who We Are Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time. Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience. Recognized by TIME as one of 2025’s Best Inventions and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG. What you’ll do Pindrop is looking for a high-performing Senior Platform Product Manager to drive strategy and development for the Pindrop Platform — the shared foundation that powers our products (Protect, Passport, and Pulse) and a set of platform capabilities exposed directly to customers, such as Pindrop Intelligence. You’ll ensure that our platform is scalable, reliable, easy to build on, and delivers differentiated value both to internal product teams and to customers consuming platform features directly. Market analysis & customer insight - Stay ahead of competitive and industry trends in platforms, data products, and developer ecosystems.Partner with Product and GTM teams to understand how Protect, Passport, Pulse and other product lines depend on the Pindrop Platform today and what they will need next. - Regularly engage with customers and partners who consume platform capabilities (e.g., Pindrop Intelligence APIs, data services) to understand use cases, workflows, and unmet needs. - Manage organization goals, business metrics, and KPIs for the platform, including adoption, reliability, performance, and developer experience. - Operate internal and external steering forums to align stakeholders on priorities and investments for the platform. Vision & roadmap for the Pindrop Platform - Set the overall vision, strategy, and success measures for the Pindrop Platform as a product in its own right. - Define how shared platform capabilities (data, AI/ML services, APIs, integrations, observability, security, entitlements, and configuration) evolve to support Protect, Passport, Pulse and future products. - Own and maintain prioritized platform roadmaps, balancing foundational investments (scalability, reliability, security, cost efficiency) with new capabilities and externalized features like Pindrop Intelligence. - Write clear user and system narratives that describe how internal product teams, external developers, and end customers will interact with Pindrop Platform capabilities. - Define, document, and communicate objectives, requirements, and constraints for platform initiatives and releases. - Engage with executive and cross-functional stakeholders to obtain buy-in, make tradeoffs, and raise escalations when needed. Execution & delivery - Drive end-to-end execution for platform initiatives, from discovery and design through delivery and launch. - Work with engineering and engineering leadership to design and deliver high-quality, continuous releases of platform services, APIs, and data products. - Manage platform capabilities across their lifecycle, from initial MVPs to scaled, hardened services adopted across multiple products. - Integrate new technology from research and product teams into the platform in a way that is reusable, well-abstracted, and easy to adopt. - Collaborate with go-to-market partners to position platform capabilities (such as Pindrop Intelligence) and accelerate customer adoption and time to value. - Partner with marketing to set positioning and develop market-facing materials, demos, and content for platform features where they are directly consumed by customers. - Grow platform adoption and influence by assisting Sales, Customer Success, and Solutions Engineering with identifying key customer segments, building pipeline, and closing opportunities where platform capabilities are a differentiator. Who you are - You are passionate about platforms, APIs, and developer experiences, and you understand how strong platform strategy accelerates product teams and unlocks new customer value. - You care deeply about security, reliability, and performance, and you are comfortable working in a space that spans voice, identity, fraud, and AI/ML-powered intelligence. - You have a high degree of integrity and trustworthiness. - You have a strong sense of personal ownership and responsibility in accomplishing the organization’s goals. - You are entrepreneurial with a high level of energy, dedication, and an unrelenting drive to succeed and win. - You are resilient in the face of challenges, change, and ambiguity. - You are optimistic and believe that you can make a problem into a solution. - You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed. - You take accountability, do the things you say you’ll do, under-promise and over-deliver. - You are nimble and adaptable when priorities change and continue to see the “forest through the trees”. Your skill-set - 5–7 years of product management experience in B2B SaaS, with significant time spent on platform, infrastructure, or shared services (e.g., data platforms, API platforms, developer platforms, or similar). - Experience working with cloud-native architectures and highly distributed systems; familiarity with how platform decisions impact reliability, performance, cost, and security. - Proven experience defining and executing go-to-market strategy for platform or API / data products, including positioning, packaging, pricing, and launch planning. - Demonstrated ability to partner closely with Sales, Marketing, Customer Success, and Solutions Engineering to translate platform capabilities into clear value propositions, customer narratives, and enablement. - Experience creating and scaling internal platforms that serve multiple product teams or business units, OR externalized platforms / APIs used directly by customers and partners. - Technical background or strong technical fluency; you can work closely with engineering on APIs, data models, integration patterns, and system tradeoffs. - Experience within a SaaS company required; experience in security, identity, fraud, or risk is a plus but not required. - Proven track record of successful product or platform launches and meaningful impact on adoption, usage, or business outcomes. - Comfortable rolling up your sleeves to dig into details, understand edge cases, or help unblock teams. - Strong leadership and communication skills — you can bring clarity to complex technical topics and drive alignment across engineering, product, GTM, and executive stakeholders. - Transparent and open about what works and what doesn’t; you use data and feedback to iterate quickly. Within 30 days, you’ll - Complete onboarding and understand Pindrop as a product portfolio and the voice security space. - Learn the core capabilities of the Pindrop Platform and how Protect, Passport, and Pulse are built on top of it. - Meet your key partners across Product, Platform Engineering, Protect/Passport/Pulse teams, Sales, Marketing, Customer Success, and Solutions Engineering. - Review existing platform roadmaps, customer feedback, and GTM materials for platform features (including Pindrop Intelligence). Within 60 days, you’ll - Refine and socialize a clear problem/opportunity framing for your initial focus areas on the Pindrop Platform. - Own and update a portion of the platform roadmap, aligning it with product needs and GTM priorities. - Lead discovery with internal product teams and select customers/partners to validate requirements for upcoming platform initiatives. - Collaborate with GTM partners to shape positioning, messaging, and launch plans for at least one upcoming platform or Pindrop Intelligence enhancement. Within 90 days, you’ll - Fully own a meaningful slice of the Pindrop Platform roadmap and associated KPIs. - Drive at least one platform initiative from definition through execution, partnering closely with engineering and GTM teams. - Establish lightweight rituals (reviews, steering, reporting) that bring clarity to platform priorities, tradeoffs, and status. - Identify and propose medium-term platform and GTM bets that can unlock new value for products and customers. What’s in it for you As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. What we offer As part of Pindrop, you’ll directly influence our products and contribute to shaping the future of voice security. We invest in great people and support them with great benefits: - Competitive compensation, including equity for all employees - Unlimited Paid Time Off (PTO) - Remote-first culture This position is contracted through Alcor BPO. Not sure if this is you? We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. AI - A Transformative Force At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine. Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed. Pindrop is an Equal Opportunity Employer Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including Forrester and Gartner. We are seeking a strategic and execution-focused Data Product Manager to lead the development, modernisation, and scaling of enterprise data products. This role will sit at the intersection of business, data engineering, analytics, and technology, translating complex business needs into scalable data solutions that drive measurable impact. Responsibilities: - Work directly with client stakeholders to translate business problems into high-level analytics solution designs. - Develop customer understanding through customer data, contributing to the overall analysis of the consumer path to purchase. - Develop end-to-end solutions based on an in-depth understanding of business problems to ensure analytics solutions are delivered efficiently, predictably, and sustainably. - Responsible for managing analytics projects, collaborating with client stakeholders and Tiger’s team situated globally - End-to-end Data + Analytics delivery execution ownership and optimization of resource assignment, sequencing, and allocation. - Oversee the design, building, and managing of how business-ready data lives within the Enterprise Data Foundation. - Drive coordination between Domains, Products and Projects to help drive reuse and reduce redundancy/duplication in the D+A and broader client portfolio. - Responsible for making presentations to senior management, communicating results to business teams, and developing plans to help operationalize analytic solutions. - Build data roadmaps to meet hydration targets and support timely delivery for global data initiatives and programs. - Ensure data cataloguing in the Data Foundation is accessible to business stakeholders. - Work with program Technical Data Product Managers to ensure expectations from D+A are managed and to eliminate disconnects regarding what can be addressed.

Who are we and why should you join us? At BetterSleep, we're on a mission to help the world sleep better. With over 85 million downloads, we're one of the most trusted wellness apps globally, helping millions of people fall asleep, stay asleep, and wake up feeling restored. We're at an inflection point. We're transforming from a content-driven sleep app into a connected sleep-health platform, where design, personalization, and behavioral science come together to create meaningful change in how people experience sleep. That means the core app experience, the thing you'd be building, is the foundation everything else is being built on. Our team is lean, high-conviction, and moves fast. We run continuous experimentation across onboarding, subscription pricing, and content. We're building clinical screening flows, partnering with sleep specialists, and rethinking what a wellness app can do when it's backed by real science and real data. The design challenges here are not cosmetic. They're structural, behavioral, and directly tied to business outcomes. We're backed by BetterHelp and Teladoc, which gives us the resources of a public company. But we operate with startup-level ownership and speed. You won't be pushing pixels through an approval chain. You'll be shaping how millions of people interact with their sleep, every night. What are we looking for? BetterSleep is looking for a Senior Product Manager with a passion for building successful consumer (B2C) subscription products. This role is critical in shaping how millions of users experience our core app — from personalized content and feature discovery to guiding users toward meaningful care pathways when they need more targeted support (e.g., insomnia, anxiety, sleep apnea). This individual will own the product roadmap and lead end-to-end execution across growth loops and core product initiatives, delivering a top-performing product through data, creativity, and innovative thinking. This is a unique opportunity to work at the intersection of consumer product, personalization, and digital health ecosystem integration — and to have a direct impact on people's well-being at scale. Responsibilities Drive Personalized User Journeys in the Core Experience - Design and optimize segmentation, targeting, and personalization strategies to deliver the right experience to the right user at the right time. - Identify key user states (e.g., struggling with insomnia, anxiety, poor sleep quality) and tailor product experiences accordingly. - Continuously improve onboarding, lifecycle journeys, and in-app messaging to maximize engagement and outcomes. Build Connected Care Pathways - Define and execute the product strategy for connecting users to external care solutions (e.g., clinical programs, partners) when appropriate. - Collaborate with partnership and business teams to translate signed partnerships into high-impact in-product experiences and funnels. - Design seamless, trustworthy, and high-converting user flows that guide users toward relevant care options. Optimize Conversion & Impact - Own and improve key funnel metrics across: - Feature adoption and activation - Conversion into care pathways / partner experiences - Run continuous experiments to improve user outcomes and business performance. Be Deeply Data-Driven - Define success metrics and analyze product performance end-to-end. - Use data to uncover insights, validate hypotheses, and inform product decisions. Lead Cross-Functional Execution - Work closely with Design, Engineering, Data, and Marketing to deliver high-quality product experiences. - Ensure alignment across teams on priorities, goals, and execution plans. - Bring clarity and structure to complex, cross-functional initiatives. Contribute to Product Strategy - Help shape the long-term vision of BetterSleep as a personalized sleep and care platform. - Identify new opportunities at the intersection of consumer wellness and clinical care. What will you NOT do? - You will NOT be responsible for negotiating commercial terms or pricing with partners. - You will NOT operate in isolation — partnership opportunities will be brought to you post-agreement to shape the product experience, UX, and conversion strategy. - You will NOT be confined to incremental improvements — you’ll have the mandate to rethink and evolve core user journeys.