Role Description We are looking for a Resource Coordinator to support our international telecom operations. In this role, you will be responsible for managing and tracking telecom resources used by engineers and teams worldwide, ensuring that all services are available, active, and properly monitored at all times. You will work with different types of telecom resources, including: - SIM cards and mobile data - Landlines and VoIP systems - SMS services - Streaming platforms - ERC and other telecom-related services This is a process-driven role that requires attention to detail, consistency, and the ability to handle multiple tasks in parallel. Tasks - Resource & Request Management - Manage incoming requests from internal teams and clients - Allocate telecom resources based on availability - Ensure requests are handled accurately and within deadlines - Resource Tracking & Monitoring - Track usage, allocation, and availability of all resources - Monitor balances and ensure services remain active - Perform recharges and updates when required - Multi-Resource Management - Manage multiple types of services (SIM, VoIP, landline, SMS, streaming, ERC) - Ensure all resources are functional and accessible at all times - Data & Reporting - Maintain structured trackers using Excel or Google Sheets - Ensure data accuracy and consistency - Document all actions for reporting and traceability - Daily Execution - Handle multiple requests simultaneously - Follow structured processes and workflows - Identify issues and escalate when needed Qualifications - Minimum 2 years of experience in Customer support, Coordination, Operations or tracking roles. - Good English level (written and spoken) - Strong skills in Excel or Google Sheets - Experience working in structured environments - High attention to detail and reliability Requirements - Preferred - Experience in telecom or IT environments - Experience with ticketing systems - Experience working with international teams Benefits - Work Conditions - 100% remote (based in Turkey) - Full-time position (Monday to Friday) - Working hours: 9:00 AM – 6:00 PM (local time) - 1-hour break - Overtime required depending on operational needs - May include early or late work due to time zones - Fully compensated - Why Join Azurreo - Stable, full-time remote position - International work environment - Clear processes and structured work - Long-term growth opportunity Important to Know - This role is structured and process-driven - Requires consistency and attention to detail - Includes overtime when needed - It is best suited for candidates who value stability, structure, and long-term work Apply If you are reliable, detail-oriented, and ready to work in an international environment, we encourage you to apply.

• Leading and overseeing HR operations across the United States, Canada, and potentially additional countries within the region • Ensuring the effective and consistent delivery of high-quality, employee-focused HR services, while driving operational excellence and compliance with local regulations • Leadership and development of the regional People Operations team, setting clear priorities, fostering capability growth • Building a high-performing, service-oriented culture while being hands-on involved in the day-to-day business • Working in close partnership with the HR Business Partner for the US and Canada, as well as the wider People Team • Providing expert guidance on HR policies, procedures, and best practices, ensuring their consistent application across the region • Contributing to the development and continuous improvement of HR strategies, policies, and processes, proactively identifying operational challenges and leading their resolution • Serving as a trusted advisor to senior leadership, offering insights and recommendations on HR and people management matters • Supporting employees on a wide range of HR-related topics • Championing continuous improvement initiatives to enhance People processes, driving efficiency, consistency, and a positive employee experience across the region

• Find top talent: Proactively source, attract, and engage a diverse, high-quality candidate pipeline, internally and externally, and convince them to join the team • Review CVs, conduct interviews, and coordinate schedules: Serve as the face of the organization as candidates' first point of contact, providing a seamless and supportive hiring experience • Operationalize a streamlined, first-class talent acquisition process: Build and continuously improve the talent acquisition process, including providing high quality support and communications to both candidates and hiring teams • Field and quickly close support tickets: Respond to all inbound inquiries, requests, and complaints via the People Team Ticketing System regarding recruitment requests, meeting SLAs • Contribute to recruiting initiatives focused on equity, process improvement, and team enablement

• Act as a trusted advisor and sounding board for regional people leaders to cultivate a high-performance mindset, translating business objectives into actionable people strategies while weighing downstream implications. • Provide day-to-day performance management guidance to people leaders (coaching, counseling, career pathing, and PIPs) to drive genuine growth and productivity. • Maintain a deep understanding of business units and operations within the region to ensure P&C initiatives support specific departmental goals while remaining aligned with global standards. • Maintain an effective level of business literacy and understanding of other business units’ operations within the organization. • Partner with the Director, Internal Communications & Engagement to provide functional guidance and mentorship to the Regional Team Member Experience Specialist to ensure local execution aligns with regional strategy. • Ensure our culture and values are lived throughout our teams; work closely with leaders to improve work relationships, build morale, and increase productivity and retention. • Provide guidance across the employee lifecycle, including onboarding, learning and development, inclusion and belonging, compensation and benefits, performance management, and engagement initiatives. • Resolve complex team member relations issues through thorough, compliant, and objective investigations. • Partner closely with the Director, Global P&C Operations to ensure regional benefits, payroll, and compliance needs are met, acting as the bridge between business needs and operational execution. • Maintain in-depth knowledge of legal requirements to reduce risk and ensure regulatory compliance. • Provide critical input on workforce planning, succession management, and team structure. • Act as the ‘voice of the Americas’ on the P&C Leadership Team; provide regional insights that influence global strategy and ensure global programs are successfully localized for our Americas teams. • Support other responsibilities as assigned to help the P&C function scale.