• Leading and overseeing HR operations across the United States, Canada, and potentially additional countries within the region • Ensuring the effective and consistent delivery of high-quality, employee-focused HR services, while driving operational excellence and compliance with local regulations • Leadership and development of the regional People Operations team, setting clear priorities, fostering capability growth • Building a high-performing, service-oriented culture while being hands-on involved in the day-to-day business • Working in close partnership with the HR Business Partner for the US and Canada, as well as the wider People Team • Providing expert guidance on HR policies, procedures, and best practices, ensuring their consistent application across the region • Contributing to the development and continuous improvement of HR strategies, policies, and processes, proactively identifying operational challenges and leading their resolution • Serving as a trusted advisor to senior leadership, offering insights and recommendations on HR and people management matters • Supporting employees on a wide range of HR-related topics • Championing continuous improvement initiatives to enhance People processes, driving efficiency, consistency, and a positive employee experience across the region

• Find top talent: Proactively source, attract, and engage a diverse, high-quality candidate pipeline, internally and externally, and convince them to join the team • Review CVs, conduct interviews, and coordinate schedules: Serve as the face of the organization as candidates' first point of contact, providing a seamless and supportive hiring experience • Operationalize a streamlined, first-class talent acquisition process: Build and continuously improve the talent acquisition process, including providing high quality support and communications to both candidates and hiring teams • Field and quickly close support tickets: Respond to all inbound inquiries, requests, and complaints via the People Team Ticketing System regarding recruitment requests, meeting SLAs • Contribute to recruiting initiatives focused on equity, process improvement, and team enablement

• Act as a trusted advisor and sounding board for regional people leaders to cultivate a high-performance mindset, translating business objectives into actionable people strategies while weighing downstream implications. • Provide day-to-day performance management guidance to people leaders (coaching, counseling, career pathing, and PIPs) to drive genuine growth and productivity. • Maintain a deep understanding of business units and operations within the region to ensure P&C initiatives support specific departmental goals while remaining aligned with global standards. • Maintain an effective level of business literacy and understanding of other business units’ operations within the organization. • Partner with the Director, Internal Communications & Engagement to provide functional guidance and mentorship to the Regional Team Member Experience Specialist to ensure local execution aligns with regional strategy. • Ensure our culture and values are lived throughout our teams; work closely with leaders to improve work relationships, build morale, and increase productivity and retention. • Provide guidance across the employee lifecycle, including onboarding, learning and development, inclusion and belonging, compensation and benefits, performance management, and engagement initiatives. • Resolve complex team member relations issues through thorough, compliant, and objective investigations. • Partner closely with the Director, Global P&C Operations to ensure regional benefits, payroll, and compliance needs are met, acting as the bridge between business needs and operational execution. • Maintain in-depth knowledge of legal requirements to reduce risk and ensure regulatory compliance. • Provide critical input on workforce planning, succession management, and team structure. • Act as the ‘voice of the Americas’ on the P&C Leadership Team; provide regional insights that influence global strategy and ensure global programs are successfully localized for our Americas teams. • Support other responsibilities as assigned to help the P&C function scale.

• Identify and manage candidates throughout the hiring process, from initial contact through offer acceptance • Promote a socially responsible AP on AP by identifying barriers to inclusion and access, innovating solutions to overcome barriers, and engaging team members to help support those solutions • Design frameworks that enable our team to work efficiently in a remote-first workplace • Evaluate and implement processes, tools, and practices that help facilitate feedback and review • Fostering positive non-hierarchical team relations and working to resolve any team issues that surface • Lead on payroll and benefits creation after the first round of funding