Role Description The Strategic Programs Lead, Communications, Advocacy, and Escalations sits within the Risk Operations Enablement team and serves as a key driver of Stripe’s readiness and execution for large-scale risk and regulatory initiatives. You will be expected to help define milestones and how to communicate those milestones to our users from end-to-end program management to tactical email content reviews. Responsibilities - Customer Engagement and Escalation Support - Drive execution of user-facing work for regulatory programs, compliance requirements, and major risk initiatives impacting Stripe’s largest users. - Handle escalations and directly engage with user executives when required to explain timelines, decisions, and next steps. - Conduct retrospectives and synthesize learnings to continuously raise the bar on execution. - User Communications - Define internal team and external user engagement strategy across our global roadmap. - Align on key moments and milestones and how we will communicate them. - Program manage multiple user communications in the pipeline simultaneously and ensure they are aligned with program objectives and Stripe’s brand. - Partner and closely collaborate across Product, PMM, Content, TPM, and Ops teams on final messaging. - Work with senior leadership to ensure sign offs. - GTM Enablement - Deliver enablement for GTM teams (AEs and CSMs) and partner with Technical Account Management, Enterprise Support, and Operational teams to ensure consistent understanding and execution. - Create training sessions, field guidance, and reference documentation to drive awareness and preparedness; build and refine repeatable models for regulatory implementation, including templated communications, playbooks, and reporting standards. - Cross-Functional Leadership - Build deep relationships with senior leaders across GTM and Risk teams; develop clear POVs on how to execute complex global projects with a user-first mentality. - Facilitate alignment, resolve ambiguity, and unblock dependencies across internal teams and field stakeholders. - Own execution plans from end to end including cross-functional coordination, tracking, risk mitigation, and status reporting. Qualifications - 6+ years in working in a high-performance environment with globally diverse, matrixed stakeholders in a fast-growing scale. - Strong content writing skills (emails, presentations) and strong public speaking skills (trainings, roadshows, senior leadership discussions). - Strong cross-functional leadership with experience aligning Product, PMM, TPM, GTM, and Operations teams toward shared goals. - Experience working with customers directly and experience preparing for and leading customer conversations. - Exceptional written and verbal communication skills including the ability to interface with executive-level stakeholders. Preferred Qualifications - Direct experience working with customers is a plus. - Direct experience in external communications is a plus. - Experience designing enablement programs including webinars, field training, and reference guides. - Prior tech experience is a plus.

Role: Director of Communications Reports to: Chief of External Affairs Department: Business Development, Advocacy and Communications (BDAC) Location: Kenya, Uganda, or Burkina Faso or other locations that align with East Africa business hours. . (e.g. Europe or US East Coast) About Living Goods: Living Goods (LG) is a leading non-profit organization innovatively transforming the health of vulnerable communities. For over 15 years, Living Goods has worked alongside governments in Kenya, Uganda and Burkina Faso to strengthen community health systems so that frontline delivery works at scale. —continuously adapting to meet the needs of underserved communities. Today, as the global health funding landscape shifts and expectations for impact grow, Living Goods is evolving once again. Guided by deep experience and a commitment to innovation, we are entering a new phase focused on what we do best: partnering with government to build high-performing, scalable community health systems that deliver the health care services families need. Our forthcoming 2027–2030 strategy is designed to meet this moment. It centres on end-to-end performance optimisation—strengthening the foundations of government-led systems, institutionalising and scaling proven solutions, and developing new approaches to address emerging challenges. This includes harnessing the power of digital tools, data, and cutting-edge technologies such as AI to better support community health workers (CHWs) and the systems around them. Working in close partnership with governments, we aim to ensure CHWs are equipped with the tools, supervision, and data-driven insights needed to deliver high-quality care at scale. By 2030, Living Goods will support governments in three core countries to enable 50,000 CHWs to reach 25 million people—contributing to at least a 10% reduction in under-five and maternal mortality. About the Role: Living Goods is seeking a visionary Director of Communications to shape and drive its global communications strategy, including leading the launch of a refreshed brand and unified messaging framework aligned with the organization’s new strategic plan. This role calls for a proactive, hands-on strategic leader who can collaborate across teams to elevate the organization’s brand, amplify its external presence, and ensure consistency of messaging. The Director will play a central role in positioning Living Goods as a thought leader in advancing community health, working closely with internal teams and external partners to highlight the impact of our approaches. Reporting directly to the Chief of External Relations, this senior leadership position will serve as a trusted advisor to the executive team and a key driver in strengthening Living Goods’ visibility and influence worldwide. Key Responsibilities: Strategic Communications - Develop and execute a strategic communications plan that elevates visibility, strengthens brand awareness, and amplifies influence across global, Africa regional, and country-level markets, including Kenya, Uganda, and Burkina Faso. - Oversee and guide organizational messaging and positioning, ensuring high-quality on-brand content across events, digital, video, and print. - Lead the development of high-impact external communications products, including speeches, publications, reports, and op-eds. - Shape and advance Living Goods’ thought leadership strategy in close collaboration with program, digital health, and advocacy teams. - Ensure consistent application of brand guidelines and visual identity across all platforms. - Equip staff with the training and tools needed to confidently and consistently represent Living Goods’ work and strategy. - Direct digital and media engagement strategies, including social media, media relations, and performance monitoring to maximize reach and impact. - Develop and maintain comprehensive crisis communications and reputation management plans to proactively address potential challenges. Team Leadership - Lead and mentor a team of communications professionals who support global, regional, internal, and country strategic communications. - Collaborate with the People and Culture team to oversee key internal communications channels—providing strategic guidance to ensure clear, consistent communication with staff, while boosting engagement and knowledge sharing. - Manage relationships with external partners and vendors, including consultants for photography, editing, and graphic design, ensuring high-quality outputs aligned with organizational standards. Essential Qualifications, Experience, & Attributes: - A demonstrable commitment to international development and global health with at least 15 years of experience in communications with progressive levels of responsibility in public health or another international development sector. - At least 5 years of leading high-performing communications teams in matrixed organizations; skilled at inspiring, coaching, and developing talent while fostering collaboration across diverse teams. - Ability to combine big-picture strategic thinking with tactical execution, delivering measurable outcomes while maintaining attention to detail and quality. - Proven experience leading the management of organizational brands, including brand positioning, messaging frameworks, and visual identity, and ensuring consistent application across all internal and external channels. - Extensive hands-on experience designing and executing communications tools and strategies across print, digital, social media, video, and graphic design. Proficient in the MS Office Suite and basic experience with the Adobe Creative Cloud preferred but not required. - Proven success translating complex technical content into clear, compelling messages tailored for diverse audiences. - Forward-thinking, problem-solving professional who thrives on formulating new strategies, improving processes, and inspiring others to embrace communications excellence. - Skilled at representing the organization externally with media, donors, government partners, and other stakeholders. - English fluency is required; French and/or Kiswahili language skills are a plus. - An exceptional relationship builder, increasing rapport, trust, and transparency across a diverse and growing community of internal and external stakeholders. Why join Living Goods? - The opportunity to directly impact millions of lives through your communications efforts - Be part of a dynamic, diverse, and mission-driven global team - Competitive salary and benefits package - Potential for international travel and firsthand experience with our programs - Professional development and growth opportunities in a growing organization Compensation: A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity. The opportunity to be your best while making lives better for those in need. Living Goods is an equal opportunity employer and will consider every qualified applicant for employment. Living Goods does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation or disability. Our current job openings are displayed on our website, where you can search for open positions and apply directly. Living Goods does not offer any positions without an interview and never asks candidates for money. If you are asked for money, we strongly recommend that you do not respond and do not send money or personal information. If offered a role at Living Goods, we’ll request consent to complete a background check, which is part of our hiring process.

• Oversees and manages development and implementation of communication and/or marketing strategies • Provides strategic counsel and implementation support • Monitors client satisfaction and proactively addresses any client issues • Coaches and mentors team to achieve performance goals

ABOUT US: Field to Market brings together a diverse alliance of grower organizations, agribusinesses, food and beverage companies, conservation groups, and universities to drive continuous improvement in the sustainability of commodity crop production. Learn more at fieldtomarket.org. POSITION OVERVIEW: The Director of Communications and Marketing drives Field to Market's strategic external and member-facing communications and marketing efforts, building and enhancing its reputation as the voice of the sustainable agriculture value chain. This individual will lead press engagement, marketing strategy, member communications, events, and awards programs—ensuring consistency in messaging and brand across all channels. While this role can be performed remotely, we strongly value geographic proximity. Candidates located in the Metro DC area—and within a two‑hour drive of a major airport—are preferred, as the role includes periodic travel and opportunities for face‑to‑face collaboration.RESPONSIBILITIES: Communications - Develop and execute a proactive media relations program, cultivating press relationships and identifying opportunities for coverage through press releases, interviews, and other amplification strategies. - Exercise editorial oversight of all external and member-facing communications channels, including social media, website (public and Member Portal), and email, maintaining a polished and consistent brand voice. - Author and produce Field to Market's Annual Report, Sustainability Commitments Report, and other key publications. - Support staff communications needs, including preparing materials for presentations, webinars, and stakeholder engagements; coordinate remarks, scripts, and correspondence for the President, Board Chair, and other leadership. - Collaborate with member organizations to develop joint communications strategies and maintain awareness of industry news to shape timely and appropriate organizational responses. Marketing - Develop and manage Field to Market's annual marketing strategy, identifying key messages and applying them consistently across all platforms and initiatives. - Create and maintain marketing collateral, branding materials, recruitment tools, and event materials, including design of graphics and visual assets. - Serve as primary point of contact for subcontractors and consultants supporting Field to Market's communications and marketing functions. Events - Support planning, promotion, and execution of Field to Market events, including bi-annual member meetings, webinars, and virtual programming—managing technology, logistics, and speaker coordination. - Lead content development and marketing for the annual Sustainable Agriculture Summit, collaborating with partner organizations, sponsors, speakers, and event consultants to shape an engaging and impactful conference. - Produce the annual Sustainability Leadership Awards ceremony, coordinating with selected honorees, the member selection committee, and internal staff. - Represent Field to Market at external industry events, conferences, and expos, managing speaking engagements and coordinate booth presence as needed. Awards Program - Oversee the awards and recognition program, producing monthly Spotlight articles and developing press and marketing strategies to amplify winners' stories across trade media, national outlets, and member channels. - Manage development and execution of the Sustainability Leadership Awards, including logistics, photoshoot and/or video production, story development, budget oversight, and awards ceremony. Member Facilitation & Team Leadership - Collaborate with members and staff to understand and support sustainability claims, storytelling needs, and member communications, including logo/name use approvals and scientific review coordination. - Mentor and manage a direct report on the communications team, contributing to organizational strategy and decision-making. REQUIREMENTS: - Bachelor's degree in communications, marketing, public relations, or a related field. - 7–10 years of experience in communications, marketing, or public relations, with a demonstrated track record of leading campaigns and managing multi-channel strategies. - Strong project management skills with the ability to juggle multiple initiatives, events, and stakeholders simultaneously. - Exceptional written and verbal communication skills, with a talent for compelling storytelling across diverse audiences. - Strong knowledge of digital communications tools and platforms, including email marketing, social media, website and content management systems. - Experience in agriculture, sustainability, or a related sector preferred but not required. - Travel up to 20% - Located within 2 hours driving distance from a major airport. Salary Range for this position is $100,000 to 130,000 annually, depending on experience