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LATAM/Americas EDI Solutions Architect – Implementation

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

74 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

LATAM/Americas EDI Solutions Architect – Implementation

Pipe17

• Serve as the primary point of contact for customers during the onboarding process, guiding them through the EDI testing and Pipe17 configuration process. • Collaborate with cross-functional teams including Sales, Product, and Development to ensure seamless onboarding and integration of customer EDI requirements. • Work with and oversee / manage partners who we are looking to bring on for outsourced EDI onboarding. • Develop and maintain strong relationships with customers, understanding their business needs and providing strategic guidance to maximize the value of Pipe17's solutions. • Manage project timelines, deliverables, and resources to ensure successful and timely onboarding of customers. • Provide training and support to customers on the use of Pipe17's platform, focusing on EDI and including troubleshooting and resolving technical issues as needed. • Act as a customer advocate within Pipe17, representing customer feedback and requirements to inform product development and enhancement initiatives.

Job Requirements

  • Bachelor's degree in Business Administration, Information Technology, or related field.
  • Minimum of 3 years of experience in customer success and/or project management, with significant experience in the e-commerce industry.
  • Solid understanding of Electronic Data Interchange (EDI) processes and standards, with experience in onboarding and managing EDI implementations.
  • Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.
  • Excellent communication and interpersonal skills, with the ability to build rapport and credibility with customers and internal stakeholders.
  • Proven ability to problem-solve and troubleshoot technical issues, with a customer-centric approach to delivering solutions.
  • Experience working with cross-functional teams and collaborating effectively to drive customer success.
  • Knowledge of integration technologies is a plus.
  • Strong analytical skills and attention to detail.

Benefits

  • Competitive salary
  • Great healthcare + dental + vision coverage
  • Retirement plan
  • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
  • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation

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