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Technical Account Manager
Location
Costa Rica
Posted
73 days ago
Salary
0
Seniority
Senior
Job Description
Technical Account Manager
Lanshore LLC
• The Technical Account Manager will be an extended part of client’s technical team ensuring automation solutions are running effectively • Assist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and oversight • Act as a technical advisor to customers while performing code reviews, infrastructure scaling guidance and holding preventive care sessions • Assist in technical support for customers to support pre-sales and post-sales processes • Address all product-related queries on time • Hold educational and informational training sessions to enable our clients to use UiPath products effectively • Provide developers with customers’ feedback and contribute to identification and creation of new features or products • Perform initial or secondary investigations and respond to online and phone support requests • Deliver periodic reviews with customers (e.g. Health checks) • Proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirements • Collaborate cross departmentally within UiPath to establish and communicate best practices
Job Requirements
- A degree in Computer Science or relevant degree
- A minimum 3-5 years experience in programming .NET (C#, C++, VB, Java or Powershell)
- Fluency in written and spoken English is mandatory
- 3-5 years relevant work experience in a customer-facing, technical account management
- Previous experience working with Automation Anywhere, Blue Prism, Pega or Nice is preferred
- SaaS and Cloud experience a benefit
- Solid technical background with hands on experience in digital technologies
- Experience in technical support, project management, technical sales and consultancy.
- Previous experience in application or implementation support domain is a plus
- Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security
- Familiarity with software and front-end development
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Willingness to travel approximately 50%
- Preferred UiPath Certifications – RPA Advanced, Infrastructure fundamentals
- Solid technical background with hands on experience in digital technologies
- Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security
- Previous experience with UiPath or other relevant vendor products is highly desired.
Benefits
- Employees can work remotely
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