• Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan • Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks • Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team • Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing • Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including: • Dataiku platform architecture and deployment • Platform operations and upgrades • Best practices for platform usage • Security, data management, and compute resources • ML-Ops, monitoring, and scaling strategies • Assist clients in integrating the product into their systems and troubleshoot technical challenges • Capture client feedback and feature requests to inform the Product and Engineering teams • Advise client tech leaders on complementary technologies and long-term technical strategy. • Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps

• Lead the strategic vision for multiple high-value enterprise accounts, driving adoption and expansion by aligning Docker's capabilities with their long-term business objectives. • Act as the voice of the customer for the product and engineering teams, synthesizing and prioritizing feedback from multiple accounts to directly influence the Docker product roadmap. • Conduct platform health assessments and maturity reviews, delivering best practices across Dockerfiles, images, CI/CD, registry strategy, and secure software supply chain governance. • Guide customers on AI-assisted development workflows and operational governance, connecting Docker's AI capabilities to their broader platform strategy. • Architect and execute complex adoption plans that address critical technical and business challenges. • Lead and facilitate Strategic Business Reviews, presenting a comprehensive view of the customer's technical journey and demonstrating the strategic value and ROI of their partnership with Docker to senior leadership. • Mentor and guide junior TAMs, sharing best practices and contributing to the development of the broader Technical Account Management team.

• driving our partners’ adoption of WordPress and other Automattic products • working closely with our partners to resolve their incoming requests • collaborating with partners to define website functionality • diving into WordPress and WooCommerce configurations • leading high-touch deployments or launches • acting as the “voice of the customer” for our product teams

• Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts. Build and maintain proactive partnerships with technical contacts at assigned accounts. Create, maintain, and improve account-specific technical documentation. • Maintain a macro-level understanding of account business needs and support activities. • Exceed benchmarks for response quality, timeliness, and customer satisfaction. • Operate and drive account health campaigns for your portfolio of customers. • Build internal and external relationships to resolve technical issues across all organizational levels. • Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal user disruption. • Use data tools to trace inconsistencies and bugs, reporting findings to senior technical teams. • Own end-to-end resolution of escalated cases to ensure a premium customer experience. • Own the troubleshooting, identification, and resolution process for all assigned customer issues. • Monitor upcoming product releases to ensure seamless transitions for customers. Advocate for customers in Motive beta programs. • Create SQL-based queries to identify and address emerging technical issues. • Participate in rotations and provide off-hours assistance for upgrades and change management.