Modern Campus logo
Modern Campus

Attract. Engage. Retain. Learners For Life.

Account Manager

Account ManagerSalesFull TimeRemoteMid LevelTeam 201-500Since 2018H1B No SponsorCompany SiteLinkedIn

Location

Virginia

Posted

62 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Account Manager

Modern Campus

• Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews • Renew and expand customer contracts, meeting and exceeding personal and team quotas • Deliver both basic and advanced training sessions to ensure confidence with the platform and cultivate customer accountability • Advise customers on best practices for designing, implementing, and scaling their campaigns • Resolve customer issues, alone and through collaboration with other teams • Drive customer advocacy in the form of references, referrals, and case studies • Perform data-driven reviews and analysis on customer portfolios to prioritize opportunity and risk • Contribute to the team culture of excellence • Identify potential issues and risks early in the implementation cycle and develop backup strategies and contingency plans for resolution

Job Requirements

  • Bachelor’s degree from an accredited, four-year institution
  • At least 2-3 years of experience in Account Management or Customer Success
  • Experience managing a portfolio of clients including high profile customers, preferably colleges and universities
  • Experience in a SaaS startup environment
  • Ability to manage multiple priorities while maintaining strict attention to details
  • Excellent written and verbal communication skills; consistent diplomacy, tact, and poise when working through customer issues and escalations.

Benefits

  • Medical (employer paid)
  • Dental, and vision insurance plans
  • 401(k) plan with company match
  • Generous paid time-off and holiday schedule with additional floating holidays
  • Casual office attire and pet-friendly office

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