• Own strategic relationships across a blended portfolio of clients, ensuring they achieve measurable outcomes with Plexus. • Lead Executive Business Reviews (QBRs) with precision—aligning on strategic goals, surfacing value, and influencing future roadmaps. • Drive renewals and expansion discussions confidently, navigating commercial negotiations that deliver win-win results. • Collaborate closely with Sales, Product, and Implementation to bring a unified approach to customer success. • Act as a trusted advisor to senior stakeholders, coaching them on automation strategies that free up their teams to focus on what matters most. • Proactively manage escalations and challenges with maturity and urgency.

• Own multiple client relationships as the main point of contact for Fat Earth • Report on statuses of deliverable production, performance, and planning with clients regularly • Manage the conception of deliverables to completion • Outline strategy that supports Graphic Designers and Copywriters in building beautiful, effective, and high-performing deliverables • Communicate clearly and proactively with both internal team members and external clients • Monitor account performance and provide consistent status and strategy updates to clients

• Nurture relationships with clients, based on trust and mutual respect • Generate new sales by getting referrals from existing client • Collect and update customer data to ensure with have accurate info • Educate clients proactively to resolve current issues and prevent future ones • Help clients improve and grow their business by analyzing data to identify trends/patterns and provide clear, actionable advice

• Develop and maintain strong relationships with existing and potential channel partners within your assigned region • Collaborate with partners to understand their business needs and align them with our cybersecurity solutions • Drive partner engagement through regular communication, training programs, and joint marketing activities. • Work closely with channel partners to develop sales plans and strategies to meet revenue targets • Provide sales enablement support, including training, collateral, and product information • Track partner performance metrics, pipeline, and sales forecasts to ensure achievement of quarterly and annual sales goals. • Monitor market trends, competitor activities, and customer feedback to identify new opportunities and challenges • Collaborate with internal teams such as marketing, product management, and sales to support channel initiatives • Advocate for channel partners internally, ensuring their needs are addressed and their feedback is incorporated into company strategies. • The ability to provide clear timely feedback and management reports on progress, obstacles and opportunities to accurately forecast new business; report business partner status and sales opportunities to management team, keeping accurate and up-to-date records in salesforce.com