Modern Campus

• Lead the annual operating plan, quarterly forecasts, long-range planning, and monthly forecasting processes. • Own consolidated financial planning, reporting, and performance analysis across the organization. • Serve as a trusted advisor to the CFO, CEO, and Senior Leadership Team on financial performance, strategy, and operational decision-making. • Act as a key member of the Finance Leadership Team, helping shape the strategic direction of Finance and broader company initiatives. • Lead executive, Board of Directors, and debt lender reporting, including covenant compliance. • Partner closely with Accounting to ensure alignment between actual results, forecasts, budgets, and external reporting. • Collaborate with leaders across Sales, Customer Success, Product, Engineering, Marketing, HR and Strategy to support strategic planning and resource allocation. • Lead scenario planning, financial modeling, investment analysis, pricing analysis, and strategic business initiatives. • Identify financial risks and opportunities and provide actionable recommendations. • Drive continuous improvement of FP&A processes, systems, reporting, and planning capabilities. • Lead, mentor, and develop a team consisting of a Senior Manager and Senior Financial Analyst. • Partner with the CFO on financing activities, capital structure planning, M&A support, and other strategic corporate initiatives.

• Analyze funnel performance, conversion trends, pipeline movement, campaign effectiveness, and lead flow. • Use data & reports from various tools such as CRM & Marketing Automation Platform, spreadsheets, BI tools, and structured analysis to identify gaps, inefficiencies, risks, and optimization opportunities. • Support forecasting, pipeline initiatives, attribution, pipeline inspection, revenue reporting, risk, retention, expansion, and business health initiatives through strong operational and systems-based thinking. • Define how these signals should translate into action. • Partner with Sales, Marketing, Customer Success, and RevOps stakeholders to determine which workflows should remain human-led, which should be AI-assisted, and which are appropriate for automation. • Partner closely with Sales Enablement to ensure AI is incorporated into training Sales. • Translate reporting and analytical findings into workflow improvements, automation opportunities, and data requirements. • Automate repeatable revenue operations tasks such as lead routing, enrichment, follow-up prompts, campaign triggers, pipeline hygiene, task creation, operational alerts, and data quality checks. • Build internal copilots, agents, workflow assistants, and AI-assisted tools that help Sales and Marketing teams act more quickly, consistently, and effectively by listening for signals, recommend actions, trigger workflows, support engagement, and assisting with pipeline movement. • Test, build, and scale the business logic, signal models, operating rules, & success criteria for AI-enabled revenue workflows that help summarize account activity, identify next-best actions, prioritize leads or opportunities, surface pipeline risks, and improve follow-up consistency. • Establish feedback loops to improve workflow logic, agent behavior, recommendation quality, and business impact over time. • Partner with Technology on LLM usage, agent patterns, integration approaches, data boundaries, monitoring, and production deployment where workflows require cross-system or enterprise-grade implementation. • Work with Technology, Data, Security, Sales, Marketing, and RevOps stakeholders to align automation efforts with company standards for data access, privacy, security, auditability, and system reliability. • Use existing data infrastructure where available and identify data gaps that limit revenue visibility, automation, or AI-driven decisioning. • Partner with technical teams on APIs, integrations, orchestration patterns, monitoring, and scalable deployment where workflows cross system boundaries. • Continuously test, iterate, and improve workflow logic, messaging, routing, prioritization, automation rules, and AI-assisted recommendations. • Build practical reporting that shows whether automation and AI-assisted workflows are improving revenue operations performance. • Use findings from pilots and production workflows to refine future automation priorities and inform the broader revenue automation roadmap.

• Review upcoming renewals and validate contract details, including renewal dates, products, pricing, and renewal terms. • Ensure that CRM and contract records are accurate and complete. • Execute initial outreach for renewing customers using established communication templates. • Manage renewal notices and track customer responses. • Prepare renewal quotes, amendments, and related contract documentation in partnership with Account Managers. • Maintain renewal opportunity data, forecast dates, and pipeline status updates.

• Modern Campus is seeking a results-driven, strategic, and experienced Vice President (VP) of Sales to lead our new logo acquisition and expansion sales efforts across North America. • Reporting to the Chief Revenue Officer (CRO), the VP of Sales will be responsible for developing and executing the sales strategy, building and leading a high-performing sales team, driving significant revenue growth, and further establishing Modern Campus as the go-to partner for higher education institutions seeking to modernize their engagement strategies. • Execute and refine a comprehensive sales strategy aligned with Modern Campus's overall business objectives to drive predictable and sustainable revenue growth. • Lead, mentor, coach, and scale a geographically distributed team of Regional Sales Directors (RD’s). • Foster a culture of high performance, accountability, collaboration, and continuous learning. • Own the sales targets (new logo acquisition and cross-selling revenue) and ensure the team consistently meets or exceeds quota. • Refine, optimize, and manage the end-to-end sales process, including pipeline management, forecasting accuracy, territory planning, and deal coaching and support, in collaboration with CRO, Revenue Operations and Finance. • Maintain a deep understanding of the higher education landscape, including market trends, institutional challenges, funding cycles, competitive activities, and key buyer personas (e.g., VPs of Enrollment, Marketing, Student Affairs, Provosts, CIOs). • Partner closely with Marketing to ensure effective lead generation and GTM alignment, with Product to provide market feedback, and with Services to ensure smooth post-sale handoffs. • Provide accurate and timely sales forecasts, pipeline analysis, and performance reporting to the executive team. • Utilize CRM (e.g., Salesforce) data and other tools (e.g., Gong, ChatGPT) effectively to manage the sales process and gain insights. • Engage with key prospects and customers at an executive level to build relationships and support strategic deal closures. • Represent Modern Campus at industry conferences, trade shows, and events to build brand awareness and network with potential clients.

• Serve as the agile product owner for scrum teams building solutions that help institutions improve student communication and engagement. • Partner closely with Product Leadership, Engineering, UX, Customer Success, Services, and Go-to-Market teams to translate institutional needs into product capabilities. • Own and prioritize the product backlog for Message and Involve, ensuring alignment with roadmap goals, customer needs, and technical dependencies. • Gather customer and market insight through customer calls, support escalations, implementation reviews, usage analysis, and competitive research.

• Reporting to the Chief People Officer, the HR Business Partner (HRBP) will play a critical role in running and optimizing talent management programs in support of their business units. • Work closely with business units to align people strategies with business goals, drive employee engagement, support performance and talent development, and help build a high-performing culture. • Partner with employees, supervisors, managers and directors in providing day-to-day leadership and solutions to Business Unit HR needs. • Works closely with leadership and HR team to ensure their business unit is appropriately resourced and prepared to support business objectives. • Drive the Talent Management agenda, ensuring that internal talent health and development is always at the forefront. • Coaches, counsels and consults with management regarding performance issues, progressive discipline/corrective action up to and including termination. • Leveraging metrics, identifies problem areas within the business unit, develops and executes strategies to rectify issues, improve employee engagement and drive business outcomes. • Provide guidance, policy interpretation and direction to staff on issues of employee relations, HR & organizational policies and procedures. • Accountable for the management of leaves of absences. • Ensures compliance with company policies and employment legislation in all provinces and states. • Manages the rollout and execution of enterprise HR initiatives at the business unit level. • In conjunction with leadership, facilitate the annual performance appraisal process along with strategic succession planning for their assigned business unit. • Lead employee investigations independently or in liaison with CHRO. • Ensure integrity of confidential data at all times. • Lead various HR projects as required to enhance the employee experience. • Own and execute a significant volume of administrative HR work as a core component of the role, including documentation, reporting, data entry, HRIS maintenance, audit preparation, and process tracking, ensuring a high degree of accuracy, timeliness, and compliance. • Maintain highly organized, accurate, and audit-ready employee records and documentation in accordance with internal standards and legal requirements.

• Own delivery commitments across Connected Curriculum and associated product teams, ensuring predictable execution, quality, and operational readiness. • Translate product roadmap priorities into engineering plans, capacity models, and sequencing strategies in partnership with Product leadership. • Establish consistent expectations for planning, estimation, dependency management, and risk mitigation. • Provide clear and accurate delivery visibility to executive stakeholders, proactively surfacing risks and tradeoffs. • Ensure teams balance feature delivery with ongoing investment in reliability, scalability, and technical health. • Act as a senior technical leader, engaging deeply in architecture, system design, and cross-product technical decisions. • Contribute as a core member of the Architecture Council, helping define and evolve system-wide architectural direction. • Drive the design and development of foundational platform services and shared components that support Connected Curriculum and other Modern Campus products. • Ensure product architectures align with emerging platform standards, shared services, and long-term scalability goals. • Guide major technical decisions and tradeoffs, balancing speed of delivery with sustainability, reuse, and operational excellence. • Maintain accountability for technical health across all owned systems, including performance, security, scalability, and reduction of technical debt. • Lead modernization efforts across legacy systems, aligning them with platform-oriented architecture. • Drive adoption of AI-assisted and agentic development practices, including development harnesses, workflow automation, and engineering guardrails that improve delivery speed, quality, and scalability. • Guide the design and evolution of agentic SDLC patterns that enable teams to safely apply AI in design, implementation, testing, review, documentation, and operational workflows. • Ensure AI-enabled development practices align with platform architecture, engineering standards, security requirements, and long-term maintainability. • Lead and develop engineering leadership across multiple teams and product areas, setting expectations for delivery ownership, technical leadership, and team health. • Own hiring, onboarding, performance management, and succession planning across assigned engineering teams. • Build and retain high-performing organizations with strong technical depth and leadership capability. • Foster a culture of accountability, collaboration, continuous improvement, and engineering excellence aligned with Modern Campus values. • Scale engineering leadership and execution across multiple product lines as scope expands beyond Connected Curriculum. Apply consistent standards for delivery discipline, technical stewardship, and organizational health across all product engineering groups. Partner with Product leadership as scope expands to ensure engineering capacity, architecture, and delivery models scale effectively.

• Lead, mentor, and develop a team of 5 Customer Success Managers • Establish clear performance expectations, KPIs, and career growth plans • Foster a high-performance, outcomes-driven, and collaborative culture • Define and execute a Customer Success strategy focused on product adoption, value realization, and customer health • Build and scale frameworks for one-to-one and one-to-many engagements • Ensure consistent delivery of measurable outcomes aligned to customer goals • Establish clear roles, responsibilities, and engagement models between CSMs and Account Managers • Partner closely with AM leadership to deliver a unified customer experience across the lifecycle • Create joint account planning processes that align success plans with commercial strategy • Support AMs by providing insights on product usage, adoption risks, and value realization to inform renewals and growth conversations • Contribute to revenue retention by driving adoption and reducing churn risk • Identify at-risk accounts and partner with Account Managers on mitigation and recovery strategies • Enable expansion opportunities through demonstrated customer value and strong product adoption • Develop scalable processes, playbooks, and success methodologies • Leverage data and analytics to track customer health, engagement, and outcomes • Optimize use of CRM and Customer Success platforms • Partner with Product, Sales, Marketing, Professional Services, and Support to align on customer needs and feedback • Act as the voice of the customer to influence product roadmap and priorities • Collaborate on go-to-market strategies and customer communications

• Provide strong leadership to the SDR team, offering guidance, support, and mentorship to enable professional growth and development. • Develop and execute effective prospecting strategies to enhance lead generation efforts and ensure a steady flow of qualified leads. • Deliver personalized coaching to enhance SDRs' outreach techniques, communication skills, and lead qualification abilities. • Conduct regular one-on-one meetings with team members to track progress, understand challenges, and provide tailored assistance. • Lead by example by maintaining personal lead generation goals while working collaboratively to meet team quotas. • Play an active role in discussions related to SDR compensation, utilizing performance data to ensure fair and motivating incentive structures. • Address performance and conduct issues professionally and promptly, applying appropriate corrective measures and maintaining a positive team atmosphere. • Collaborate with other teams to align the SDR team's efforts with the company's overarching goals, contributing to the company's growth and success. • Assist in the recruitment and onboarding of new SDRs, ensuring a smooth transition and setting them up for success. • Collaborate seamlessly with other departments to align strategies, streamline processes, and facilitate successful lead handoffs. • Utilize data-driven insights to analyze prospecting metrics, identify trends, seize opportunities, and fine-tune strategies.

• Support lead generation and conversion efforts within the Sales team • Collaborate with the business development team to research and prioritize target account lists • Generate new business opportunities by performing outbound sales activities (prospecting) • Explain the value proposition of our product and communicate key information on our products • Gather information on prospects, including fit and timing • Educate prospective customers on how our software works and how it can benefit them • Nurture leads through ongoing phone and email communications • Use Salesforce to track prospects and keep information current • Work with marketing to create materials that support lead generation and nurturing activities • Actively build product knowledge to ensure a high level of literacy on our product • Focus on achieving monthly quotas of outbound calls, appointments set, opportunities created and sales accepted leads • Build a strong ongoing pipeline of prospects and leads