• Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews • Renew and expand customer contracts, meeting and exceeding personal and team quotas • Deliver both basic and advanced training sessions to ensure confidence with the platform and cultivate customer accountability • Advise customers on best practices for designing, implementing, and scaling their campaigns • Resolve customer issues, alone and through collaboration with other teams • Drive customer advocacy in the form of references, referrals, and case studies • Perform data-driven reviews and analysis on customer portfolios to prioritize opportunity and risk • Contribute to the team culture of excellence • Identify potential issues and risks early in the implementation cycle and develop backup strategies and contingency plans for resolution

Role Description We are seeking a Growth & Partnership Associate – Nigeria with a strong focus on partnerships. This role is responsible for building, managing, and scaling partnerships that drive lead generation, client acquisition, and revenue growth in Nigeria. - Identify, onboard, and manage strategic partners, referral agents, and collaborators in Nigeria. - Build relationships with universities, training institutions, professional communities, and organizations. - Drive partner-led lead generation and ensure consistent pipeline growth. - Support partner activation, enablement, and ongoing performance management. - Track partner performance, leads, and conversion outcomes. - Work closely with Marketing and Customer Success to convert partner leads into paid clients. - Provide market and partner feedback to improve offers, pricing, and messaging. Qualifications - Experience in partnerships, business development, growth, or sales. - Strong network or ability to build relationships within the Nigerian market. - Excellent communication, negotiation, and relationship-management skills. - Target-driven mindset with comfort in tracking and reporting performance. - Ability to work independently while collaborating with a distributed team. - Passion for global mobility, careers, and economic opportunity. Benefits - Meaningful impact – Your work directly helps people access global career and mobility opportunities. - Remote-first, global team – Work from anywhere with a distributed, mission-driven team. - Ownership & autonomy – Take responsibility for real outcomes, not just tasks. - Fast growth & learning – Build across product, growth, operations, and partnerships in a scaling startup. - Career acceleration – Opportunities to grow into senior or leadership roles as the company scales. - Flexible work culture – Outcome-focused environment with trust and accountability. - Foundational team experience – Help shape processes, products, and culture from the ground up. - Performance rewards – Paid time off, bonuses, and mobility guidance support.

• Own strategic relationships across a blended portfolio of clients, ensuring they achieve measurable outcomes with Plexus. • Lead Executive Business Reviews (QBRs) with precision—aligning on strategic goals, surfacing value, and influencing future roadmaps. • Drive renewals and expansion discussions confidently, navigating commercial negotiations that deliver win-win results. • Collaborate closely with Sales, Product, and Implementation to bring a unified approach to customer success. • Act as a trusted advisor to senior stakeholders, coaching them on automation strategies that free up their teams to focus on what matters most. • Proactively manage escalations and challenges with maturity and urgency.

• Own multiple client relationships as the main point of contact for Fat Earth • Report on statuses of deliverable production, performance, and planning with clients regularly • Manage the conception of deliverables to completion • Outline strategy that supports Graphic Designers and Copywriters in building beautiful, effective, and high-performing deliverables • Communicate clearly and proactively with both internal team members and external clients • Monitor account performance and provide consistent status and strategy updates to clients