Mental well-being solutions that inspire human growth in organisations and insured employees.
Account Manager
Location
California
Posted
80 days ago
Salary
0
Seniority
Senior
Job Description
Account Manager
ifeel - Humanising Growth
• Serve as an advisor to our customers and take a consultative approach • Build trusting partnerships with customers • Consistently empower customers to achieve ongoing talent goals • Conduct customer check-ins and prepare impact reviews • Perform and document account health audits • Develop proficiency in collecting ongoing customer product feedback • Take ownership of a customer portfolio across various accounts • Identify current hiring practices and internal business goals • Teach customers best practices for using the Lever product suite • Help train new Customer Success Managers
Job Requirements
- 3+ years of customer relationship or account management experience working in software as a service (SaaS)
- Solutions and results-oriented mindset
- Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities
- Highly organized with strong project management and time management skills
- Hands-on experience with product training to external customers
- Proven experience delivering value-based communications
- Strong ability to facilitate meetings with customers and users of various levels of seniority
- Empathy for customers
- Experience with opportunity identification for account expansion and revenue growth
- Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customers
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Key Account Manager UK & Nordics
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Be part of something bigger! As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excellence, innovation, and a future-focused mindset, we strive to create value for our customers and society. We aim to do this through innovative solutions and sustainable practices. We are committed to pushing the boundaries of steel wire transformation and coatings whilst also leveraging our expertise to develop innovative solutions with new materials and services in a safe, smart, and sustainable way. Our focus extends to markets such as new mobility, low-carbon construction, and green energy. As a dynamic and growing company with over 19 000 employees worldwide, 75 nationalities, a retention rate above 90% and € 3,7 billion in combined revenue in 2025, we are looking for someone like you to join our team as we continue to shape a safer, more efficient, and connected world! About the role As Account Manager in you’re in charge of developing the long-term strategy for own accounts (within UK, Nordics) and orchestrating its execution by coordinating actions across departments and regions.You build deep, long-term relationships with own accounts by positioning oneself as a dedicated resource for these key accounts, committed to helping them solve their problems, realize their business goals, and achieve success. Leverages the relationship to ensure sustainable added value to the accounts as well as Bekaert (in terms of top-line & bottom-line). In the Business Development role, you will play a pivotal role in shaping the future of power transmission in the UK and Nordic regions. You will be responsible for identifying market trends, defining and contacting key stakeholders, and help developing and promoting innovative products and applications to increase value for final customers and grow business for Bekaert. Though the location is mentioned as Bradford, GB but this is a fully remote role, based in the UK. Key Activities and Responsibilities - Ensure full account transparency by gathering customer and competitor intelligence data as inputs for understanding the strategic intent of the account and its key priorities and business goals. - Map market and technology trends, identify value chains, and understand stakeholder challenges. - Monitor Bekaert’s market share and profile main competitors, assessing their strengths and weaknesses. - Collaborate with sales and marketing teams to identify new product opportunities and coordinate development activities - Develop the strategy resulting in a business plan and orchestrates the execution. - Leverage value creation through capturing opportunities and developing deep relationships, trust and gravitas at all levels of the organization internally and externally within the account organization. - Development and promotion of innovative products and applications to various stakeholders in the power transmission sector - Create compelling marketing materials in collaboration with the Marketing Communication team. About You Essential skills & competencies - Minimum 3 years of proven experience preferrably in power transmission or similar sector, ideally in a business development or external sales role - Bachelor’s degree in Business, Marketing, or a related field - Strong business and commercial acumen with the ability to understand customer needs and promote innovative technical solutions. - Excellent presentation, communication, and negotiation skills, with the confidence to engage stakeholders at all levels. - Fluent in written and spoken English. - A collaborative team player who builds positive relationships with colleagues, customers, and partners. - Willingness to travel across the UK and Nordic regions. What is in it for you? - A Competitive salary with Benefits. - Learning programs developed by our L&D department. - A great opportunity to play your part in an international growth story. - A chance to grow along with your responsibilities (national or international). - Cool colleagues all over the world. Be bold and take the leap! We're looking for individuals who are not afraid to take risks and explore new ideas. If you are passionate about personal growth and bringing your authentic self to work, we want you on our team! At Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. To learn more about us and our exciting career opportunities, visit Bekaert Careers



