• Design and implement automation that improves the efficiency and effectiveness of go-to-market teams • Architect and deploy AI-powered GTM automations - including multi-agent MCP workflows, no-code/low-code tools, and custom-built internal tooling. • Create, own, and maintain Salesforce Apex code to support custom CRM logic, triggers, and workflow automation. • Develop intelligent routing, territory assignment, and operational workflows within CRM and automation platforms • Continuously test, measure, and optimize automation performance to ensure measurable business impact • Administer and enhance the Salesforce ecosystem, leveraging advanced automation, flows, and custom functionality • Support integrations across the GTM tech stack including marketing automation, enrichment platforms, CPQ, and contract management tools • Design scalable workflows that support lead management, opportunity management, and customer lifecycle processes • Reduce manual work across marketing, sales, and customer success through thoughtful system design and automation • Partner with cross-functional teams to translate business requirements into scalable technical solutions • Prototype and evaluate new tools, AI platforms, and automation technologies that enhance system capabilities • Maintain system documentation, governance standards, and data integrity across the GTM technology ecosystem • Build reporting frameworks and dashboards that provide visibility into funnel performance, automation effectiveness, and system adoption

• responsible for integration of multiple systems in development environment • main focus will be integration of DefectDojo and JIRA for automatic vulnerabilities reporting • integration of Prometheus endpoints with JIRA and Confluence

• Designing, integrating, deploying, and maintaining large cloud-based solutions, systems and services • Ensuring efficient functioning of cloud functions in accordance with best practices • Interacting with users and use cases, providing systems support, system architecture definition, making recommendations based on user needs, implementation, testing, user training, and deployment of open source solutions • Troubleshooting incidents, identify root causes, fix and document problems, and implement preventive measures • Monitoring installed systems and infrastructure. • Delivering quality performance indicators within the scope of the assigned project, including project journals, status reports, and other standard documentation • Working with other companies in the cloud-edge ecosystem within international projects and open-source communities. • Writing and maintaining software documentation and project reports

About the job: The Red Hat IT Training team is looking for a Senior Business Systems Analyst. In this role, you will serve as a key member of the IT Training and Certification Platforms team working on Red Hat Training’s eCommerce and Learning Portals. You will analyze complex issues and work with business stakeholders to develop technical requirements. The ideal candidate will have experience working in an enterprise organization utilizing Agile/Scrum methodology via Jira. Relationship building is crucial for this role and you will need to be comfortable working independently to ensure the business feels they are heard. Remote candidates with required skills and demonstrated success working independently will be considered. What you will do? - Meet regularly with key business stakeholders, assisting them with translating requirements into technical solutions. - Work with the vendor to manage application enhancements, resolve technical issues, and align priorities with business objectives. - Configure system settings and options; plans and executes unit, integration, end-to-end, and acceptance testing in conjunction with QA Engineers to meet business requirements. - Identify gaps and provide technical expertise in business requirements for system functional specifications and scale new and current systems, processes, and procedures in a cost-effective manner. - Manage several application requirements and various prioritization requests from multiple stakeholders. - Develop documentation including business requirement docs, statements of work, Jira cards, flow charts, slide decks, and other visuals. - Review business processes and research new IT advancements to make systems more modern. - Identify and evaluate AI/automation opportunities within business processes to improve efficiency, accuracy, and user experience. - Develop a deep understanding of products and vision to help guide technical development. What you will do? - 5+ years experience working as business systems analyst in full project management lifecycles for software development, implementation, and maintenance projects. - Demonstrated success in learning new technologies. - Strong problem solving and troubleshooting skills with the ability to exercise mature judgment. - Ability to manage multiple application requirements simultaneously. - Experience defining and maintaining business/technical strategies and roadmaps. - Excellent verbal and written English communication skills. - Experience working on agile development teams (Scrum, Kanban). - Experience using Jira or similar project management tools. - Relevant certifications, such as PMP or Six Sigma, are a plus. About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. 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