Deine Aufgaben - Bearbeitung von telefonischen Kundenanfragen (Inbound), gelegentlich auch per Mail und Chat - Beratung zur Funktionsweise unseres Wechselservice und Beantwortung von Fragen zu Tarifwechseln im Bereich Strom und Gas - Unterstützung des Backoffice-Bereichs bei Preis- und Tarifvergleichen und der Durchführung von Tarifwechseln - Pflege der Kundendatenbank und Datenerfassung - Keine Kaltakquise oder Telefonverkauf – Du berätst nur bestehende und interessierte Kunden, die von unserer Tarifoptimierung profitieren. Dein Profil - Hohes Maß an Sorgfalt, Zuverlässigkeit sowie eine ausgeprägte Servicementalität - Freude an Inbound-Telefonie, Vertragsoptimierung und Verbraucherfinanzen - Erfahrung im Kundenservice, z.B. als Call Center Agent (m/w/d), Kundenberater (m/w/d), Service Center Agent (m/w/d) im Customer Support oder im Backoffice - Ausgeprägte Kommunikationskompetenz - Einwandfreie deutsche Sprachkenntnisse in Wort und Schrift - Gute Anwenderkenntnisse in MS Office, insb. Excel, und idealerweise Erfahrung mit Ticketsystemen wie Freshdesk o.ä. Wir bieten Dir - Verantwortungsvolle Aufgaben in einem netten Team von Kolleginnen und Kollegen - Arbeitszeiten von montags bis freitags, unsere Öffnungszeiten sind von 08.00 Uhr bis 18.00 Uhr (ausschließlich Vollzeit möglich) - 100% Homeoffice ist möglich - du kannst aber auch in unserem zentral gelegenen Büro in Berlin-Mitte (nahe Alexanderplatz / Hackescher Markt) arbeiten - Eine familiäre und offene Arbeitsatmosphäre - Kostenlose Getränke, frisches Obst und regelmäßige Teamevents - Die Position ist zunächst befristet für 12 Monate, optional ist eine langfristige Zusammenarbeit möglich.

• Execute sales and marketing strategies to drive overall and category sales growth in the assigned area. • Develop and manage an efficient distribution network to improve sales performance. • Coordinate and comply with Regional Sales Manager to enhance sales performance. • Maintain relationship with existing customers for repeat business. • Maintain contacts with financial center personnel, professionals and personal contacts to improve penetration of existing products and introduction of new products in Hospitals. • Develop strong relationship with Key Customers and Decision Makers to defend existing business and early adoption of new products and practices. • Maximize impact of marketing and Scientific Affairs and Education team support provided to territory in generating new business and meet expected product penetration plan in each Key Account. • Provide timely feedback to the Supervisor regarding their sales performance, competitive activities and Key Account internal changes/ development. • Timely creation and submission of essential business reports and Market Information in CRM and other assigned formats. • Actively participate in trainings, educational workshops and challenging opportunities for enhancing business and career growth. • Make minimum number of customer calls, conduct ISPs/ OR and generate customer demand as per daily/ weekly/ monthly plan and timely recording each sales activity on CRM.

• Develop and implement strategic territory plan to ensure Shift exceeds its revenue objectives • Identifying new opportunities and the right customer stakeholders within Healthcare • Independently and collaboratively strategize for solving deal-level challenges; • Work on and submit proposals and contracts to customers.

• Develop and execute a strategic territory plan targeting large New York City banking institutions, focusing on mission-critical use cases to build a robust pipeline and achieve sales objectives. • Become an expert in our product offerings and industry solutions, delivering compelling demos and proposals that articulate business value for complex financial ecosystems. • Leverage deep knowledge of the NYC financial market to position our solutions as the best fit for customer needs, highlighting advantages over legacy relational databases and competing technologies. • Lead complex sales cycles with a solution-based approach, employing strategic selling tactics, including the Land & Expand model, to grow high-value banking accounts. • Manage the full sales process from prospecting to closing, consistently securing new logos and expanding within the world's largest financial organizations. • Provide guidance and mentorship to SDRs and Field Marketing to align on banking-specific target accounts and support pipeline development. • Maintain accurate and up-to-date information within the CRM system, ensuring data integrity and adhering to rigorous forecasting guidelines. • Develop strong partnerships with public cloud providers (AWS, Google, Microsoft Azure) and leverage these relationships to drive growth within cloud-first banking initiatives.