Role Description - Provide advanced-level support for Microsoft-based technologies, including but not limited to Windows Server, Active Directory, Entra ID, Exchange Server, Exchange Online, Teams, SQL Server, SharePoint, Office 365, and Azure. - Work closely with stakeholders to understand their business requirements and technical needs to appropriate solutions. - Architect, implement and maintain solutions that optimize performance, scalability, and security of our environments. - Be an integral team member in troubleshooting and resolving complex cloud, server, and network-related issues, ensuring high availability and reliability. - Perform advanced system maintenance tasks, including patch management, backups, and disaster recovery planning. - Implement, maintain, and enforce security measures to protect on-premises and cloud technology environments. - Lead and participate in IT projects, collaborating with cross-functional teams to deliver integrated solutions within agreed timelines and budgets. - Provide technical leadership and mentorship to junior team members, assisting in their professional development. - Stay up to date with the latest Microsoft technologies, industry trends, and best practices to continuously enhance skills and knowledge. Qualifications - Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience). - Proven experience as a Microsoft Administrator, with a deep understanding of Microsoft technologies and solutions. - Skilled in the administration and support of Windows Server, Active Directory, Entra ID, Exchange Server, Exchange Online, Teams, SQL Server, SharePoint, Office 365, Power Platform, PowerShell, and Azure platforms. - Have worked with or had exposure to a variety of Automation platforms for example Ansible, Claude, Power Automate, etc. - Experience working with ServiceNow as a ticketing system. - In-depth understanding of network protocols and services like TCP/IP, DNS, DHCP, VPN, and their application within Microsoft infrastructures. - Adept at creating and deploying substantial security frameworks for environments based on Microsoft technologies. - Possesses excellent troubleshooting and analytical abilities, capable of identifying and fixing intricate technical problems. - Outstanding communication and social skills, ensuring strong connections with both customers and providing timely updates to senior leadership. - Skilled in managing and contributing to multiple critical projects that garner the interest of senior leadership. Requirements - Central Time Zone, USA Benefits - A reasonable estimate of the current base pay range for this position is $43-$50 per hour. - Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. - The range for this position in other geographic locations may differ. - Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. Company Description At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. Want to work with highly motivated individuals on high-performance teams? Join WWT today!

• Building product(s) with world class customer experiences and understanding the full life cycle of a customer • Ensuring high engagement in the UX domain to deliver great customer experiences • Understanding and analyzing users’ requirements and design solutions by working collaboratively with the engineering team • Being responsible for the product features and contributing to the design, software development, and testing processes • Working on how users will find what they are looking for, creating content, and designing the usability layout to access information • Understanding the fintech market, competition, and user requirements in depth • Having user feedback in a meaningful and actionable way to the product management

• Manage and maintain the organization's technology infrastructure • Provide technical support to staff and volunteers • Troubleshoot issues that arise with hardware and software • Ensure the security and protection of the organization's data • Maintain accurate documentation of IT systems and processes • Research and recommend new technology solutions to improve organizational efficiency

• Manage day-to-day operations of the ServiceNow platform, including user access, instance health, scheduled jobs, access governance, license management and environment management • Design, configure, and maintain ServiceNow modules such as ITSM, HRSD, ITOM, CMDB, and custom applications to meet business requirements • Ensure platform configurations comply with industry regulations (e.g., FedRAMP, NIST, DFARS, ITAR) and internal cybersecurity policies • Develop and maintain automated workflows, business rules, and integrations to streamline business processes • Support integration with enterprise systems (e.g., ERP, HRIS, IAM) using APIs, MID servers, and integration hubs • Create and maintain performance analytics, dashboards, and reports to support operational visibility and decision-making • Participate in change control processes, ensuring updates are tested, documented, and deployed with minimal disruption • Work closely with other DT teams, cybersecurity, compliance, and business units to gather requirements and deliver solutions aligned with strategic goals • Perform platform upgrades, patching, cloning, and feature rollouts while minimizing downtime and ensuring compatibility with existing configurations