• Work with contract MSEP PM in the execution of the MSEP program to provide reporting, briefing, quality control, budget execution and other support as required for customer delight. • Assist in the development and implementation of operational policies, procedures and guidelines for the effectiveness and efficiency of operations. • Ensure operational performance, quality control, and other performance standards are met or exceeded by the MSEP team. • Provide leadership, staff supervision and management of program activities in support of MSEP outreach and support of employer partners, installation outreach readiness teams and military spouse-centric programs as required. • Provide daily/weekly/monthly reporting responsibilities and communications projects related to program expansion activities and/or partner growth metrics. • Provide analysis and maintain integrity of program databases/metrics and implement quality assurance process in coordination with SECO Quality Assurance standards. • Assist the MSEP Program Manager in the evaluation of the effectiveness of the MSEP program on a quarterly basis and provide recommendations for improvement. • Create and maintain efficiencies by developing positive workflows, using appropriate resources, evaluating using performance metrics, and developing process improvement when necessary. • Coordinate with the program office for MSEP information technology integration and program support processes. • Collaborate and coordinate with internal SECO stakeholders when appropriate to ensure program marketing, outreach support and communications are integrated and supported among all teams (e.g., Potential and Enduring Partner support, Career Center, and Job Search Navigator team). • Identify team training opportunities and make recommendations to the MSEP Program Manager, as well as develop/lead appropriate coaching sessions. • Oversee and supervise account management outreach support to various stakeholders that are a part of the SECO contract, coordinating virtual or in-person career fairs, providing ongoing support and resolution with client interface, and engaging with community resources, e.g., employment offices. • Oversee and manage quality assurance process to maintain service excellence of deliverables and workflow operations. • Provide project management support for outreach events and related program support activities as assigned. • Provide management and leadership support as appropriate to MSEP Program Manager, DOW program office and SECO subcontractors. • Other duties as assigned.

• Ensure field teams run efficient routes. • Service stores on time and maintain high execution standards. • Support demo scheduling and coordination with retail partners. • Build or optimize delivery routes based on various factors. • Reassign visits and schedule urgent “Hot Shot” visits. • Create one-time special routes for supervisors. • Assign tasks to field reps based on visit outcomes. • Analyze reports on store performance and route recommendations. • Schedule and coordinate demo events based on supervisor input.

• Document processes and maintain accurate records. • Upload and organize files in Google Drive. • Perform data entry and internal reporting tasks. • Manage emails and communication with clients and vendors. • Support research and document handling. • Other similar or related tasks.

• Submit, track, and validate deal registrations in cloud vendor portals to secure partner credits, incentives, and protections. • Monitor registration status, approval timelines, and expiration dates to ensure opportunities remain compliant and active. • Identify and mitigate potential channel conflicts by ensuring accurate and timely registrations. • Respond to inbound requests related to deal registration status, corrections, or re-submissions. • Troubleshoot and resolve issues with rejected, delayed, or disputed registrations. • Maintain accurate and up-to-date records in Salesforce and vendor portals, including registration status, partner information, and opportunity details. • Act as a liaison between field sales teams, channel partners, and internal partner or sales operations teams. • Document and standardize deal registration submission requirements across vendors.