• Document processes and maintain accurate records. • Upload and organize files in Google Drive. • Perform data entry and internal reporting tasks. • Manage emails and communication with clients and vendors. • Support research and document handling. • Other similar or related tasks.

• Submit, track, and validate deal registrations in cloud vendor portals to secure partner credits, incentives, and protections. • Monitor registration status, approval timelines, and expiration dates to ensure opportunities remain compliant and active. • Identify and mitigate potential channel conflicts by ensuring accurate and timely registrations. • Respond to inbound requests related to deal registration status, corrections, or re-submissions. • Troubleshoot and resolve issues with rejected, delayed, or disputed registrations. • Maintain accurate and up-to-date records in Salesforce and vendor portals, including registration status, partner information, and opportunity details. • Act as a liaison between field sales teams, channel partners, and internal partner or sales operations teams. • Document and standardize deal registration submission requirements across vendors.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Onboarding Operations Specialist (L1) About the job Twilio is seeking an Onboarding Operations Specialist (L1) to join our global Onboarding and Compliance team. In this role, you will work directly with customers and internal teams to support Toll-Free Verification onboarding, ensuring adherence to carrier and regulatory requirements. This entry-level role focuses on guiding customers through verification, assessing business legitimacy, and identifying risks to ensure a secure and compliant onboarding process. You will also contribute to improving operational workflows and upholding industry standards. The Onboarding and Compliance team plays a vital role in maintaining trust and reliability in Twilio’s ecosystem by safeguarding against fraudulent activity and streamlining the onboarding experience. Your work will help businesses navigate the verification process efficiently while ensuring compliance. Responsibilities In this role, you’ll: - Review verification submissions for compliance, conduct KYC checks, verify brand legitimacy, and analyze digital footprints to prevent fraud. - Perform QA on AI-generated decisions and agent-resolved submissions to ensure accuracy, consistency, and compliance with verification standards. - Analyze verification processes and appeals to detect patterns, optimize workflows, and mitigate risks. - Handle escalations for complex verification cases, working with internal teams to resolve issues efficiently. - Collaborate with internal teams to streamline onboarding, improve compliance enforcement, and align on best practices. - Maintain process documentation, contribute to best practices, and support team efficiency. - Support a positive, high-performing team culture by sharing insights and collaborating with colleagues. - Wear the Customer’s Shoes – Provide prompt, high-quality support via email, Slack, and ServiceNow. - Draw the Owl – Investigate verification issues, assess inefficiencies, and develop solutions to improve workflows. - Ruthlessly Prioritize – Manage high-volume inquiries, meet SLAs, and effectively balance multiple priorities. - Be Bold – Stay informed on compliance and industry changes, proactively refining workflows and compliance strategies. - Be an Owner – Monitor onboarding progress, troubleshoot verification issues, and guide internal teams & customers to ensure a seamless experience. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: - Ability to work effectively in a remote environment, demonstrating strong time management, self-discipline, and communication skills. - Availability to work Monday-Friday, 8:00 AM – 5:00 PM CT or 9:00 AM – 6:00 PM CT - 1-2 years of experience in an operations and customer facing role, with exposure to cross-functional collaboration. - Strong ability to prioritize tasks, manage workloads efficiently, and meet SLAs. - Excellent verbal and written communication skills, with strong attention to detail in document review and risk assessment. - A customer-centric mindset, with a commitment to delivering high-quality support and ensuring a seamless experience. - Problem-solving mindset, with the ability to assess situations, think critically, and make sound decisions. - Quick adaptability to new systems, workflows, and evolving business needs. - A collaborative team mindset, with the ability to work both independently and cross-functionally. - Self-motivated, receptive to feedback, and committed to continuous improvement. - Willingness to take on new challenges and grow with evolving business needs Desired: - Familiarity with Google Workspace and Microsoft 365 - Experience with ServiceNow, Zendesk, Slack, or similar platforms used for workflow and team collaboration. - Experience conducting KYC checks, verifying brand legitimacy, and analyzing digital footprints with strong attention to compliance details. - Quality assurance expertise in process review, improvement, and compliance with best practices and code of conduct. - Ability to prioritize tasks, multi-task effectively, and handle responsibilities within defined SLAs. - Experience in project coordination, ensuring smooth task execution, and managing multiple priorities efficiently. Location This role will be based remotely in Colombia Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Director, Central Operations (Governance & Standards) Let’s be unstoppable together! Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set. At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com. Role Overview We are seeking an execution‑focused operational excellence leader to govern Circana Operations’ core improvement systems—Complete Excellence—across our global Operations organization. Operations includes roughly 3,500 employees, and adoption of the operating system varies across teams. This role helps drive consistency, structure, and visibility so leaders can manage performance and improvement reliably. This role owns the Daily Management System (DMS), Leader Standard Work (LSW), the System Health Scorecard, and the maturity standards that enable consistent, predictable execution across teams. It works closely with a peer focused on coaching and enablement. This is not a project‑based Continuous Improvement (CI) role. It is a systems‑operations leadership role responsible for ensuring every team runs DMS maturity levels 2.1–2.4 each week, every leader executes LSW, and the enterprise has real visibility into performance, risks, and improvement opportunities. Success in the Role Includes - 100% adoption of DMS behaviors and standards on schedule with measured performance improvement. - 100% of Tier‑2 (T2) and Tier‑3 (T3) leaders utilizing LSW. - A monthly System Health Scorecard used by the Senior Leadership Team (SLT) for interventions and decision‑making. - Clear, consistent audits and maturity assessments across business units. - A culture that embraces continuous improvement and personal ownership of outcomes. Job Responsibilities DMS/LSW Governance & Standards - Own the enterprise DMS/LSW standards, templates, playbooks, and maturity rubrics (levels 2.1 → 2.4). - Lead updates and documentation to ensure clarity and ease of use across global teams. - Conduct quarterly maturity audits across teams to assess progress. - Ensure weekly board quality: agenda execution, comments on red items, reason codes, pareto stability. System Health & Analytics - Maintain the System Health Scorecard, which includes DMS maturity, LSW usage, PDCA learning rate, and escalations. - Identify adoption gaps and partner with T2 leaders on corrective actions. - Track enterprise‑wide PDCA (Plan‑Do‑Check‑Act) cycles, trend drivers, and performance signals. Leadership Coaching & Enablement - Coach T3 leaders on meeting facilitation, pareto creation, and PDCA learning behaviors. - Conduct monthly LSW reviews with leaders; ensure protected time, board walks, and reflections occur. Change Leadership - Drive adoption of the operating system through clear communication, leader enablement, and consistent governance. - Ensure standardization of DMS boards, reason codes, pareto logic, and PDCA templates. Requirements - 5+ years of progressive experience in Continuous Improvement, Operational Excellence, Management Systems or Lean Transformation. - Proven track record leading enterprise‑level Lean transformations with measurable results. - Deep expertise in Lean tools and systems (value‑stream mapping, standard work, visual management, 5S, mistake‑proofing, flow optimization). - Strong auditing, governance, and standard‑writing skills. - Ability to synthesize system health, risks, and adoption gaps for senior‑leadership conversations. - Demonstrated ability to coach senior leaders and frontline teams in CI principles. - Strong executive presence with the ability to influence across global, matrixed organizations. - Hands‑on “go‑see” leadership style with the ability to observe routines, identify gaps, and translate observations into action. - Experience integrating technology into CI systems (automation, workflow tools, analytics). Circana Behaviors Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work: - Stay Curious: Being hungry to learn and grow, always asking the big questions. - Seek Clarity: Embracing complexity to create clarity and inspire action. - Own the Outcome: Being accountable for decisions and taking ownership of our choices. - Center on the Client: Relentlessly adding value for our customers. - Be a Challenger: Never complacent, always striving for continuous improvement. - Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. - Commit to each other: Contributing to making Circana a great place to work for everyone. Location: This position can be located in the following area(s): Remote (United States) The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $102,000 - $120,000 USD. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission. You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description. The anticipated application deadline for this position is approximately 4/25/26. #LI-JP1