• Manage and improve key workflows that increase the velocity of payor launches. • Assist in pulling reports, analyzing trends, and turning insights into action. • Track and monitor the health of payor launches, owning key metrics, flagging issues, and troubleshooting processes. • Collaborate across teams like Credentialing, Billing, Growth, Customer Support, and Technology.

• Design infrastructure for multi-product and multi-vertical commercial engine • Build and own revenue intelligence and forecasting engine • Support commercial team in structuring and standardizing deals • Evaluate and integrate commercial tech stack for efficiency • Collaborate cross-functionally for seamless operational flow

• Perform daily email triage and organization • Tag, sort, flag, and surface priority emails using inbox workflows • Identify urgent messages and provide screenshots or summaries for executive review • Ensure no critical communications are missed due to volume • Receive and organize bills received via email or billing portals • Prepare bills for executive review and approval • Maintain a checks-and-balances workflow with no financial action taken without owner sign-off • Track approvals and follow-ups • Organize data, files, and administrative records • Support reminders and task follow-ups • Assist with small operational and organizational tasks as assigned • Help reduce after-hours administrative catch-up for the client • Scheduling across multiple business entities • Light project coordination • Administrative support during new business launches • Assistance with operational documentation and process build-out

• Serve as primary operational lead and chair for both PRC (promotional) and MRC (medical) workflows. • Partner with the Head of Regulatory Ad Promo to design workflows, cadence, SOPs, and quality controls for both promotional and medical review. • Coordinate reviewers, manage agendas, track decisions, and ensure timely, high quality reviews, and coordination of 2253 submissions. • Align on reviewer expectations, timing, prioritization, and cross functional readiness. • Coordinate and support issue escalation and risk mitigation discussions for promotional and medical claims. • Oversee all routing, issue tracking, meeting facilitation, and documentation within Veeva PromoMats as well as system and software updates. • Reviews submissions for accuracy and compliance with SOPs and facilitates/moderates reviews. • Provides expert guidance and training to promotional material sponsors and agencies on submission of high-quality and compliant work, review cycle timelines, and planning for submission through review to approval. • Oversee development-to-distribution workflows for all approved print and digital materials. • Manage vendor relationships covering production, inventory, storage, ordering, and distribution. • Lead quality assurance, version control, and compliance-driven lifecycle management. • Work closely with marketing and field sales to ensure the field and customer-facing teams have timely, compliant materials. • Build and maintain scalable SOPs, workflows, templates and governance frameworks. • Enhance operational efficiency through continual evaluation and optimization of process, systems, and vendor models. • Partner with Digital/Omnichannel, Sales Ops, and IT to ensure future integration across CRM, consent, data flows, and digital ecosystem. • Own operations budget spanning PRC/MRC operations, production, and fulfillment. • Own system configuration and administration for promotional material review and approval platforms. • Manage forecasting, tracking, and PO processes with discipline and transparency. • This position requires up to 10-20% travel. Frequently travel is outside the local area and overnight. Some of the travel may be international.