• Create and maintain Data Dictionaries. • Generate application flow charts and detailed technical documentation. • Define technical specifications to meet business requirements for custom applications. • Read program codes for troubleshooting and coordinate with the proper teams for resolution while performing other administrative tasks. • Function in an Agile, structured SDLC team environment. • Use the Developer Console to support and provide solutions to different development tasks. • Work hand in hand with the Development team in supporting the client’s system/application. • Use various Salesforce platforms and technologies (Salesforce Lightning, Classic, Einstein, Visualforce) to support client needs. • Perform unit and integration testing. • Develop Distributed Integrations between Salesforce and proprietary Enterprise Applications.

Job Summary We are seeking a hands-on Salesforce Administrator with experience in Financial Services Cloud (FSC) to support the configuration, rollout, and ongoing management of our Salesforce platform within an insurance environment. This role combines technical Salesforce administration with project coordination responsibilities and reports to the SVP of Technology. This position may be located at our Rutherford, New Jersey headquarters or REMOTE based. Key Responsibilities - Configure Salesforce FSC (objects, fields, validation rules, flows, layouts) - Manage roles, profiles, permission sets, and sharing rules - Support rollout activities (requirements, testing, deployment - Translate business requirements into Salesforce solutions - Build reports and dashboards - Provide updates to leadership - Support user adoption and training Qualifications - 3–5 years Salesforce Administration experience - Experience with Financial Services Cloud (FSC) - Strong configuration skills - Understanding of Salesforce security model - Experience with implementations/rollouts - Experience with Asana or Jira - Strong Excel and Teams skills - Strong communication skills Preferred Qualifications - Salesforce certifications - Insurance industry experience - FSC data model familiarity - AI/agentic exposure - Experience with consulting partners About Raphael and Associates Raphael & Associates is a third-party claims administrator and independent claims adjusting company internationally recognized for exceptional service. We understand the importance of adapting to the demands of a dynamic market and we tailor our services to our client’s specific needs. As a claim’s organization, what we do is complex. Our mission is simple: to provide outstanding service, retain extraordinary professionals, and utilize the best technology in the industry! As a leading organization in the industry, we offer dynamic and challenging opportunities to individuals who want to make a difference. We value camaraderie, vision, a passion for excellence, creativity, and self-reliant professionals. Benefits and Perks We are an organization that recognizes and appreciates hard work! We offer a competitive compensation package commensurate with experience, including salary, bonus, paid time off, medical/dental/vision/life insurance and 401k (with matching!). Most importantly, you will have the opportunity to work directly alongside an extraordinary and dedicated team to grow a critical function within a dynamic, growing company.

• Manage and maintain the Salesforce CRM platform, including system configuration, user management, security settings, and data integrity. • Collaborate with team members throughout the engagement lifecycle spanning solution design, build, testing, deployment, and post-go-live support. • Create and maintain reports and dashboards, providing data-driven insights to leadership. • User management. Permission sets, profiles, and roles. • Internal project management for improvements and implementation of new features. • Configuration of interaction with the ETL platform. • Sandbox testing and deployment using change sets. • Manage data imports and exports, ensuring data accuracy and completeness. • Perform regular system maintenance, including managing licenses, monitoring storage usage, and conducting system backups. • Stay up-to-date with the latest Salesforce platform developments and recommend system enhancements as needed.

• Lead and mentor a team of Salesforce engineers, supporting career growth through coaching, feedback, and hands-on guidance. • Drive the architectural vision and technical roadmap for GitLab's Salesforce platform and integrated go-to-market applications, with a focus on scalability, performance, security, and compliance. • Champion the integration of AI-native solutions within operations and go-to-market systems and within engineering workflows to improve efficiency and unlock new capabilities. • Partner with cross-functional stakeholders (Sales, Marketing, Customer Experience, and Operations) to translate business needs into a prioritized engineering backlog and delivery plan. • Provide technical leadership on complex challenges by contributing to solution design, reviewing code, and guiding implementation across the Salesforce ecosystem. • Own operational excellence for the team, including sprint planning, capacity management, removing blockers, and ensuring high-velocity, high-quality delivery. • Establish and enforce engineering best practices, including source control, continuous integration and continuous deployment, release management, code quality, and platform governance. • Lead large-scale programs and integrations across Salesforce and other key business systems, introducing automation and process improvements to help GitLab scale.