Solution Enablement, Solution Management, Solution Training - Atmosera is the Apps, Data, and Azure Expert
Cloud Support Technician – Talent Pipeline
Location
United States
Posted
71 days ago
Salary
$50K - $60K / year
Seniority
Senior
Job Description
Cloud Support Technician – Talent Pipeline
Atmosera
• Monitor, analyze, and resolve incidents for customer infrastructure running in Azure • Triage, action on and disposition telemetry alerts as they come in • Install, configure, and administer customer systems in Azure • Troubleshoot and resolve technical issues related to virtual servers and networks • Escalate complex cases to Tier-2 and Tier-3 support as needed • Perform regular reviews of systems, processes, and procedures • Document systems, processes, and procedures to maintain knowledge base • Promote best practices to enhance and improve organizational processes • Communicate technical issues and solutions to clients in clear, business-friendly terms • Interact with customers to identify IT problems and troubleshoot them efficiently • Provide regular updates to clients via email, ticketing system, and phone calls • Communicate ticket status information to all team members
Job Requirements
- Previous experience in a help desk/service desk support or systems administration role
- Experience supporting virtual servers and troubleshooting network issues is a plus
- Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment is a plus
- Experience reviewing technical logs and triaging telemetry alerts
Benefits
- 100% Employer-Paid Health, Vision, and Dental Insurance for employees
- Company-Paid Life, AD&D, Short and Long-Term Disability Insurance
- Generous Paid Time Off (PTO)
- 11 Paid Holidays
- Community Service Leave
- Employee Recognition and Reward Program
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