Materials Science Solutions
Support Analyst III
Location
United States
Posted
61 days ago
Salary
$94.6K - $130K / year
Seniority
Lead
Job Description
Support Analyst III
TekniPlex
• Participate in LN implementation efforts (Finance) including process mapping, training key users, preparing training material, guides, go-live activities, and providing project manager with status and potential risks • Collaborate on financial integration document types mapping • Collaborate on end-user support, resolving user-reported issues • Develop Knowledge Base Articles & Work Instructions/User Guides • Facilitate and conduct user training sessions • Work with business to translate needs and work with cross-functional teams, developers, and testers to design, develop, and test new solutions • Work proactively to improve current processes and drive down user support issues • Knowledge sharing with peers & training team members to strengthen the Support Team • Perform other duties as assigned by the reporting manager • Coordinate and manage minor projects
Job Requirements
- 7+ years of troubleshooting experience in LN Finance and manufacturing functional areas
- Advanced knowledge in Finance modules (ACP, ACR, and Cost Accounting), General Ledger, databases, Master Data, Sales, Purchasing, and Manufacturing
- Technical and functional experience in ERP LN Finance modules, LN Database, defining interfaces between different versions of LN (10.4, Cloud suite, etc.)
- Strong analytical and critical thinking skills
- Ability to work with business users to collect and document business requirements
- Strong IT Computer Science background and Financial/Accounting knowledge
- Ability to understand and map financial integrations document types in the Mapping Scheme
- Requires Good Coordination and Communication skills within IT and Business teams
- Ability to effectively coordinate and manage minor projects
- Work experience in a manufacturing environment.
Benefits
- Medical Coverage
- Prescription Drug Coverage
- Telemedicine
- Dental Coverage
- Vision Coverage
- Employee Assistance Program
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Basic Term Life/AD&D Insurance
- Voluntary Life/AD&D Insurance
- Short Term Disability (STD)
- Long Term Disability (LTD)
- Voluntary Buy-Up LTD
- Hospital Indemnity
- Accident Insurance
- Critical Illness
- 401(k) Retirement Savings Plan
- Daily Pay
- Business Travel Insurance
- Legal Plan
- Identity Protection
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