The Opportunity As a Client Partner, you'll be the strategic partner clients turn to when they need to solve complex challenges. You'll drive commercial success across your portfolio while building trusted relationships that expand our impact. This role combines strategic thinking, consultative selling, and operational excellence to deliver exceptional client outcomes. Key Responsibilities Include: Client Partnership & Growth - Own the commercial success of your portfolio, identifying opportunities and mitigating risks to exceed revenue targets - Serve as a trusted advisor, understanding client business models and creating solutions that drive measurable results - Lead strategic account planning to expand Shift’s footprint and deepen client relationships - Navigate the full sales cycle from solution design through contract execution - Responsible for the bookings revenue and margins within your accounts Strategic Leadership - Architect innovative solutions during new business pursuits, collaborating across teams to create winning proposals - Translate industry trends into actionable client recommendations and long-term roadmaps - Champion client perspective internally, advocating for solutions that balance client needs with business objectives Cross-Functional Collaboration - Partner with delivery and project management teams to ensure exceptional client experiences - Serve as an escalation point, crafting clear solutions for complex challenges - Maintain accurate financial forecasts and pipeline data - Provide direct feedback and coaching to team members for continuous improvement Experience: Experience & Expertise - Background in professional services with demonstrated success retaining and growing client relationships - Managed client portfolios valued at $2-$3M+ with consistent oversight and performance accountability - Proven ability to achieve business outcomes in fast-paced, entrepreneurial environments - Strong business acumen with understanding of diverse business models and go-to-market strategies - Marketing technology experience (marketing automation, CRM, CDP, data platforms) Skills & Capabilities - Strategic thinking with ability to synthesize complex information into clear roadmaps - Consultative approach to problem-solving, focusing on root causes and sustainable solutions - Excellence in written and verbal communication, adapting style to audience needs - Comfort with ambiguity and ability to make sound decisions with incomplete information - Strong influence and persuasion skills to build consensus across diverse stakeholders Who You Are: - Client-first orientation with genuine curiosity about different industries and challenges - Results-driven approach with entrepreneurial spirit - Commitment to continuous learning in sales, marketing, and technology trends - Collaborative leadership style that empowers cross-functional teams About SH/FT Shift Paradigm is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology, data & analytics, business strategy and campaign operations to accelerate our clients' businesses. We keep pace with change in modern marketing and technology in order to create both effective, scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the world's most influential martech platforms and are key partners to them and their clients. Why SH/FT Shift Paradigm is a consultancy built for transformation. We bridge the gap between marketing, data, and technology to unlock growth for some of the world’s most recognized brands. At SH/FT you’ll shape the future of how organizations connect with their customers through intelligent architecture, scalable systems, and the power of data-driven strategy. Our Commitment to DEIB At the core of our success is our culture and dedication to maintaining a positive work environment, encouraging professional growth, and promoting the health and well-being of our employees. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We welcome and encourage applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process. Candidates must have current US or Canada work authorization. For US Candidates, this employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. Competitive compensation package with total cash compensation of $90,000-$110,000, including base salary and performance-based variable compensation tied to client success and portfolio growth. No relocation assistance can be offered at this time.

• Own the client relationship post-implementation, maintaining regular executive-level engagement. • Develop and maintain strong working relationships with the operations teams. • Drive retention and renewals through proactive communication, performance tracking, and strategic account reviews. • Partner with Operations to ensure service delivery aligns with contract commitments, budget targets, and customer expectations. • Lead QBRs and service review meetings that highlight results, KPIs, continuous improvement, and value add to the partnership. • Monitor client health metrics in D365 and internal dashboards to identify risk trends and develop mitigation plans. • Collaborate with leadership on client-specific action plans and renewal strategies. • Escalate and resolve issues quickly, ensuring accountability and communication across all Pritchard teams. • Growth-focused responsibilities, include identifying cross and upsell opportunities that enhance client value and coordinate with internal partners to execute.

• Identify, evaluate, and advance sales opportunities in the North American sporting entities market - including leagues, federations, teams, college conferences and universities - progressing them through the business development cycle. • Achieve individual new business targets to contribute to overall Americas and global Integrity Services revenue goals. • Provide expert customer care and account management, building and maintaining professional relationships with a view to developing further business opportunities. • Work closely with the other Sportradar departments to align on North American opportunities and maintain strong company-wide external stakeholder relationships. • Optimize Salesforce for effective sales management, tracking leads, opportunities / pipeline, contracts, and forecasting across the Americas region. • Ensure proper invoicing, billing reconciliations, and follow-up for partners. • Prepare and submit required sales reports to Sales & Partnership leadership, covering budget / revenue analysis, sales progress, and opportunities/ pipeline. • Contribute to the development of comprehensive market analysis documents, including overviews of the Americas landscape, key trends, competitive dynamics, long-term growth areas, and short-term opportunities for all Integrity Services market segments, pillars, and products. • Maintain and develop subject matter expertise for the entire Integrity service offering and product portfolio. Be able to demonstrate this within internal or external presentations. • Drive regional profitability and efficiency through Salesforce utilization and pricing excellence.

• Managing large, complex projects from start to finish, providing subject matter expertise to clients. • Working independently to develop domain and operational solutions. • Working Seamlessly with a global team focused on client delivery and satisfaction. • Consulting with clients, Ad hoc reporting, Google Analytics, and Advanced Table Editor to address escalations. • Tracking and maintain client relationship and risk status within the system. • Serving as the subject matter expert for all client requirements, overseeing changes to ensure proper delivery. • Including requirements, lead updates for all relevant documentation, interface, and delivery channel docs. • Managing client reporting, including non-standard reporting needs. • Handling client escalations and ensure resolution for client satisfaction. • Conducting thorough investigations using various data sources and escalate to the Performance Team Leader when necessary.