Role Description We are seeking a highly skilled and experienced ServiceNow Architect to lead the design, development, and implementation of ServiceNow solutions across our enterprise. As a strategic technical leader, you will collaborate with stakeholders to translate business requirements into scalable and sustainable ServiceNow architectures, ensuring alignment with best practices and organizational goals. Key Responsibilities - Lead technical workshops and requirements gathering sessions with business and IT stakeholders. - Develop and maintain architectural standards, roadmaps, and documentation. - Provide guidance and mentorship to ServiceNow developers and administrators. - Ensure platform scalability, performance, and security. - Collaborate with cross-functional teams to integrate ServiceNow with other enterprise systems. - Stay current with ServiceNow releases and new features, recommending adoption where appropriate. Qualifications - Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s preferred). - Minimum 5+ years of experience with ServiceNow, including 2+ years in an architect role. - Proven experience designing and implementing ServiceNow modules and custom applications. - Strong understanding of ServiceNow architecture, data model, and APIs. - ServiceNow Certified System Administrator and Certified Implementation Specialist (CIS) in one or more modules. - Excellent communication, leadership, and stakeholder management skills. Skills Required - Experience with Agile methodologies and DevOps practices. - Knowledge of ITIL framework and processes. - Familiarity with scripting languages (JavaScript, GlideScript). - Experience with integrations using REST/SOAP APIs. - Experience with the Field Service Management (FSM) module is a nice-to-have. Benefits - Competitive salaries and comprehensive health benefits. - Flexible work hours and remote work options. - Professional development and training opportunities. - A supportive and inclusive work environment. - Access to cutting-edge technology and tools.

• Develop solutions on the ServiceNow platform with a focus on Service Catalog, creating workflows, scripts, and integrations. • Work with packaged applications, performing customizations and development estimations. • Participate in testing in SaaS environments, and drive continuous improvement of solutions by proposing enhancements and ensuring quality of deliveries. • Work schedule: Monday to Friday, 9:00 AM to 6:00 PM (1-hour lunch break)

• Design, develop, and implement ServiceNow GRC and SecOps solutions to address the organization's governance, risk, and compliance requirements. • Collaborate with stakeholders to gather requirements and translate them into technical specifications and solution designs. • Configure ServiceNow GRC and SecOps modules to meet business needs, including workflows, forms, reports, and dashboards. • Develop and maintain integrations between ServiceNow and other systems to ensure data accuracy and seamless information flow. • Participate in the testing, debugging, and troubleshooting of ServiceNow solutions, identifying and resolving technical issues. • Collaborate with cross-functional teams, including security, risk, compliance, and IT operations, to ensure alignment and effective implementation of ServiceNow solutions. • Stay updated with the latest ServiceNow features, enhancements, and industry trends related to GRC and SecOps, proactively identifying opportunities for improvement. • Provide technical guidance and support to junior developers or team members, fostering knowledge sharing and collaboration.

LightFeather is seeking a highly skilled Lead ServiceNow Developer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. The ideal candidate will have extensive experience in ServiceNow platform architecture, development, integrations, and workflow automation, along with the ability to lead teams in an Agile environment. This is a Full Time, Remote Position. Location: Fully Remote (EST hours)Job Type: Full-timeCitizenship: U.S. Citizenship RequiredClearance Requirement: Active DHS Public Trust clearance or higher. Responsibilities: - Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices. - Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal. - Create and manage complex workflows, business rules, UI policies, ACLs, and automation scripts using JavaScript, GlideScript, and Flow Designer. - Develop custom widgets and UI components for the Service Portal using AngularJS, HTML, CSS, and JavaScript. - Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors. - Ensure platform security, compliance, and best practices, including role-based access controls (RBAC) and data governance policies. - Mentor and lead a team of ServiceNow developers, providing guidance, technical oversight, and best practices for efficient solution delivery. - Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable ServiceNow solutions. - Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis. - Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand-ups. - Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover. Required Qualifications and Skills: - Active DHS Public Trust clearance or higher. - 9+ years of hands-on experience with ServiceNow platform development and administration. - ServiceNow Certified System Administrator (CSA). - Strong expertise in ServiceNow App Engine and custom application development. - Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting. - Experience integrating ServiceNow with external systems using REST, SOAP, and third-party APIs. - Proven ability to lead development teams and ensure efficient, high-quality solution delivery. - Experience working in Agile environments with tools like Jira or Azure DevOps. - Experience with CI/CD pipelines and DevOps practices for ServiceNow application deployment. - Experience working with Amazon Web Services (AWS). - Strong scripting skills in JavaScript, GlideScript, and Flow Designer. - Excellent communication skills with the ability to present technical concepts to both technical and non-technical audiences. - Strong leadership and mentoring skills, with experience managing development teams. - Exceptional problem-solving, analytical thinking, and troubleshooting abilities. - Excellent stakeholder management, communication, and presentation skills. - Conflict resolution expertise to mitigate risks and ensure project success. Preferred: - Experience with HR Service Delivery (HRSD) solutions within ServiceNow. - Deep expertise in ServiceNow platform architecture and solution design. - Experience with scripting languages such as JavaScript, GlideScript, and UI policies/business rules. - Proficiency in designing and implementing complex integrations using Integration Hub and external APIs. Why Join LightFeather? At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.