LightFeather is seeking a highly skilled Lead ServiceNow Developer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. The ideal candidate will have extensive experience in ServiceNow platform architecture, development, integrations, and workflow automation, along with the ability to lead teams in an Agile environment. This is a Full Time, Remote Position. Location: Fully Remote (EST hours)Job Type: Full-timeCitizenship: U.S. Citizenship RequiredClearance Requirement: Active DHS Public Trust clearance or higher. Responsibilities: - Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices. - Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal. - Create and manage complex workflows, business rules, UI policies, ACLs, and automation scripts using JavaScript, GlideScript, and Flow Designer. - Develop custom widgets and UI components for the Service Portal using AngularJS, HTML, CSS, and JavaScript. - Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors. - Ensure platform security, compliance, and best practices, including role-based access controls (RBAC) and data governance policies. - Mentor and lead a team of ServiceNow developers, providing guidance, technical oversight, and best practices for efficient solution delivery. - Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable ServiceNow solutions. - Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis. - Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand-ups. - Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover. Required Qualifications and Skills: - Active DHS Public Trust clearance or higher. - 9+ years of hands-on experience with ServiceNow platform development and administration. - ServiceNow Certified System Administrator (CSA). - Strong expertise in ServiceNow App Engine and custom application development. - Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting. - Experience integrating ServiceNow with external systems using REST, SOAP, and third-party APIs. - Proven ability to lead development teams and ensure efficient, high-quality solution delivery. - Experience working in Agile environments with tools like Jira or Azure DevOps. - Experience with CI/CD pipelines and DevOps practices for ServiceNow application deployment. - Experience working with Amazon Web Services (AWS). - Strong scripting skills in JavaScript, GlideScript, and Flow Designer. - Excellent communication skills with the ability to present technical concepts to both technical and non-technical audiences. - Strong leadership and mentoring skills, with experience managing development teams. - Exceptional problem-solving, analytical thinking, and troubleshooting abilities. - Excellent stakeholder management, communication, and presentation skills. - Conflict resolution expertise to mitigate risks and ensure project success. Preferred: - Experience with HR Service Delivery (HRSD) solutions within ServiceNow. - Deep expertise in ServiceNow platform architecture and solution design. - Experience with scripting languages such as JavaScript, GlideScript, and UI policies/business rules. - Proficiency in designing and implementing complex integrations using Integration Hub and external APIs. Why Join LightFeather? At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

• Configure and maintain ServiceNow Discovery, including MID Servers, probes, sensors and patterns. • Implement and maintain Service Mapping, defining topologies and relationships between services and infrastructure. • Integrate ServiceNow with inventory and security tools such as SCCM, Intune, Axonius, SentinelOne, CrowdStrike, Jamf, Tanium, Lansweeper, among others. • Develop and consume REST/SOAP APIs, creating data sources, import sets and transform maps to ingest external data. • Perform technical troubleshooting and make adjustments to data collection, connectivity or data transformation. • Collaborate with clients and the internal team to ensure the technical success of deliveries. • Document configurations, scripts, integrations and implemented best practices.

• Orientação em Melhores Práticas: Guiar o cliente em práticas de ITAM • Workshops de Processos com BPC: Conduzir sessões de descoberta • Avaliação de Maturidade: Diagnosticar o nível de maturidade em HAM • Implantação End-to-End: Acompanhar e orientar o time na configuração do HAM Professional • Integrações: Planejar e supervisionar integrações com SCCM, Intune • Normalização: Parametrizar e otimizar o Content Service • Flow Designer: Desenvolver lógicas e automações • Elaborar documentação As-Built e especificações técnicas • Apoiar e conduzir o processo de UAT • Ministrar treinamentos para Asset Managers e Inventory Analysts

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it’s a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated AI Engineer for a Full-Time position. Job Overview: We are seeking experienced ServiceNow Developers with a minimum of 4 years of hands-on development experience. The ideal candidates will possess strong technical expertise, excellent communication skills, and the ability to leverage AI tools to enhance productivity and solution quality Core Requirements: - 4+ years of ServiceNow development experience - Required: ServiceNow Certified System Administrator (CSA) - Hands-on experience configuring and developing in ServiceNow, including form and field creation/updates (backend and/or App Engine Studio) - Strong understanding of ServiceNow data model (tables, inheritance, dictionary attributes) and update sets - Experience with client-side and server-side scripting (Client Scripts, Business Rules) - Experience designing and implementing Service Catalog solutions (Catalog Items, variables, UI Policies, UI Actions, UI Builder/Service Portal/Workspaces) - Knowledge of users, groups, and roles - Experience creating, modifying, and troubleshooting ACLs - Experience using Flow Designer (approvals, task orchestration, etc.) - Experience with Automated Test Framework (ATF) and quality practices - Ability to leverage AI tools (e.g., GitHub Copilot) for troubleshooting, code review, documentation, and automation - Strong oral and written communication skills - Ability to work independently or within cross-functional teams - Experience in requirements gathering, technical design discussions, and peer reviews - Ability to create and maintain technical documentation (configurations, integrations, runbooks) Preferred: ServiceNow application development experience in two or more of the following: - ITSM modules (Incident, Change, Problem, Knowledge Management) - SPM modules (Demand, Project Portfolio Management - PPM) - Integrations (REST APIs, Transform Maps, data import/export, Auth/JWT, MID Server, Integration Hub, error handling, monitoring) - CMDB configuration and development (tables/classes, relationships, IRE, data quality, governance) Additional Qualifications: - Knowledge of SDLC practices - Experience with Agile methodologies - Ability to lead and collaborate with technical teams - Strong facilitation and stakeholder communication skills - Experience with Change/Configuration Management and ALM - Problem and risk management experience - Proficiency in MS Office Suite - Familiarity with AI tools (GitHub Copilot, Playwright) Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!! Our Profile: We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture! #NAI #DICE