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The world’s largest independent Shopify design & development partner. Purpose-built for ambitious and beloved brands.
IT Support Specialist
Location
Brazil
Posted
67 days ago
Salary
0
Seniority
Mid Level
Job Description
IT Support Specialist
Domaine
• Provide first-level IT support for all employees, resolving technical issues related to hardware, software, and network connectivity • Provide basic troubleshooting for cloud-based IT environments including Google Workspace, Slack, Notion, JIRA, and Confluence • Act as first point of contact for company device users including troubleshooting, MDM administration, inventory management and software policies • Manage and support access to software licensing and third-party vendors including: auditing access & permissions, costs & renewals and identify redundancies • Complete onboarding and offboarding tasks including device management and tooling access • Support the implementation, documentation and monitoring of company information security policies, ensuring our IT practices comply with regulatory and compliance standards • Maintain documentation for common IT issues and resolution procedures • Collaborate with cross-functional teams to identify and implement improvements in our IT practices and processes • Coordinate company’s InfoSec activities as required
Job Requirements
- 2+ years of experience in IT support, help desk, or similar role
- Bias to action with a focus on continuous improvement & scaling recurring IT & InfoSec tasks
- Basic understanding of information security concepts and best practices in a remote-first environment
- Knowledge of cloud-based remote first IT environments (Google Workspace, Slack, JIRA, Confluence)
- Basic understanding of networking concepts
- Expertise in MacOS troubleshooting and support
- Excellent problem-solving and troubleshooting skills
- Fluent English (B2 level or higher) is a mandatory requirement for daily communication and collaboration
- Experience with Security Assessments and Audits (eg: ISO 27001)
Benefits
- Remote-first culture
- Continued education and personal development opportunities
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