Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role We are seeking a dynamic and experienced GenAI Delivery Manager to lead the discovery, design, development, and optimization of AI-driven agents. In this role, you’ll collaborate with a cross-functional team to ensure the successful delivery of AI-driven capabilities that meet business objectives, drive transformation, and align with our Acceleration and Growth Team (AGT) strategic vision. Help us harness the power of AI to solve complex problems that will enhance customer support, sales processes, and overall user experiences. The Main Responsibilities - Collaborate with AI developers and architects on AI Agents, including enhanced conversational agents, virtual assistants, and predictive solutions. - Establish clear business objectives for the agents, ensuring alignment with the overall organizational strategy and business transformation. - Act as the primary point of contact for stakeholders, gathering use cases & capabilities, and ultimately approving the scope of work of the agents. - Define and track KPIs for AI agents, responsible for measuring and realizing value generated by the agents. Track success metrics to ensure business objectives are met. - Provide support and guidance to internal teams and clients regarding AI solutions. - Support the Agent Owner in team backlog management efforts, and protection from unplanned work - Track and remove impediments for the team as quickly as possible - Apply responsible AI policies & guardrails to the delivery methodology as established by Lumen’s AI Governance team, so that agents meet Lumen’s ethical & responsible AI standards. - Establish and maintain clear distinctions between tasks handled by human agents and those managed by AI, ensuring efficiency and role clarity. - Stay up-to-date with the latest advancements in AI and machine learning technologies, incorporating best practices into projects. What We Look For in a Candidate Experience: - 3-5+ years as a Product Owner or similar role, preferably with experience with AI solutions. - Proven track record of delivering AI or ML-enabled products. Skills: - Knowledge of AI and ML technologies, conversational AI (chatbots), and natural language processing (NLP). - Demonstrated ability to effectively use project management tools (e.g. Microsoft Project, SmartSheet, Jira, ADO, PSA, etc.) - Demonstrated expertise in Project Management skills - Excellent analytical and problem-solving skills. - Adaptability in an evolving technology environment, coupled with a commitment to continuous learning and improvement. - Strong attention to detail and the ability to manage multiple projects simultaneously. - Strong sense of urgency and ability to meet deadlines. - Excellent communication, prioritization, and stakeholder management skills. - Ability to work collaboratively in a team environment and communicate technical concepts effectively. Education: - Bachelor's degree. Equivalent work experience will be considered. - Certifications in Salesforce (e.g., Salesforce Administrator, Platform App Builder) or Agile methodologies (e.g., Certified Scrum Product Owner) are a plus. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus Structure #LI-Remote Requisition #: 341671 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Role Description This role is responsible for Stripe Apps as the core platform for Stripe’s extensibility product experience. You’ll be working on problems such as: - Improving the end-to-end developer experience of building and releasing Stripe Apps - Defining how developers should debug and fix extension runtime errors - Defining how extensions should be packaged and versioned within Stripe Apps You’ll work very closely with users and third-party developers to understand their needs and translate them into platform capabilities. You’ll also partner closely with the Stripe Apps GTM and Partnerships teams to build new functionality that enables developers to bring their visions to market. You will be responsible for product management of the core platform that powers Stripe Apps and Extensions. You'll deliver platform features that enable app developers to better serve the needs of Stripe users. You’ll deliver platform features that make it easy for users to build, deploy, and observe extensions. Qualifications - 12+ years of Product Management experience - Computer Science background or equivalent technical experience - Both a passion for and experience with building and shipping application platforms for developers - Strong written and verbal communication skills, structuring ambiguous concepts clearly and from first principles - Thrive in a collaborative environment involving different functions, stakeholders, and subject matter experts - Demonstrated experience of leading initiatives across large engineering organizations, spanning multiple cross-functional teams to influence tech roadmap planning and execution Requirements - You enjoy using social media to interact directly with customers for feedback - You’ve founded a business/startup, taking a product from 0-1 - Your hands are filthy. You only ship functionality after you’ve personally test driven it and made heavy edits to the documentation.

Description and Requirements The Opportunity The Disability Solution Train Product Owner is responsible for developing and refining features in collaboration with product engineering and business operations teams spanning multiple ARTs. This position requires the ability to operate in a fast-paced environment with multiple competing priorities. The Product Owner (PO) prioritizes and documents user stories to be developed by the agile team and works closely with the Product Manager and Operations Leaders to drive operational readiness and adoption. The PO is a core member of the agile development team and collaborates with other Product Owners and Product Managers across the Solution. This is a critical role with significant accountability for building and managing relationships across business stakeholders and within the team. The role also provides visibility into team-delivered work and ensures clarity on the value delivered for the investment. Guided by our purpose- always with you, building a more confident future -and our New Frontier strategy focused on stronger growth, attractive returns, and all‑weather performance, this is an exciting opportunity to collaborate closely with Scrum Masters, Product Management, customers, business owners, and other stakeholders. The PO helps create sustainable plans and continuously incorporates feedback into solutions. POs share accountability with Product Managers for delivery outcomes and make key decisions to resolve product-related issues. They lead the creation of business scenarios, detailed stories, and related testing to ensure clarity for the team. They also work with Product Managers to break down epics into features while prioritizing stories. POs strategically design solutions at the team level in alignment with broader ART objectives, partnering closely with other POs and Product Management. Ultimately, they help teams meet commitments by exploring solution options, ensuring decisions are made by accountable parties, and focusing on delivering value that meets customer needs and business goals. Key Responsibilities Lead: - Understand applicability of API's and AI to streamline business operational processes. Identify, document, and implement AI opportunities to streamline business processes. - Able to pull and analyze data from multiple data sources. - Hands on experience with AI tools and a curiosity to learn new tools. Create: - Apply in-depth knowledge of STD, LTD, and AMS operations to inform product strategy, feature and user story development. - Translate business operational requirements into actionable user stories and features. Manage: - Prioritize and manage the team backlog to maximize value delivery. - Accept completed work, ensuring it meets defined acceptance criteria and quality standards. - Provide visibility into priorities, workflow, and sequencing for the agile team. - Identify benefit hypotheses in collaboration with Product Manager and key stakeholders. Develop: - Build strong relationships with business stakeholders, technical teams, and cross-functional partners. - Collaborate with Scrum Masters, Product Managers, and other Product Owners to achieve shared objectives. - Gather and incorporate feedback from multiple stakeholders to continuously improve solutions. Coordinate: - Support production for escalated customer issues, ensuring timely communication and resolution. - Manage client-specific communications and process/timing inquiries. - Write and triage Requirement Documents, assess feasibility, and coordinate with application development teams. Required Qualifications - 2+ years of proven experience as a Product Owner in product / application development teams. - Understanding of API's, integration, and data management. - Knowledge of STD, LTD, and AMS operations. - Demonstrated ability to learn, digest and communicate new business domain content - Excellent communication, collaboration, and problem-solving skills. Preferred Qualifications - Experience working in Agile teams and delivering solutions in complex environments. - Bachelor's degree The expected salary range for this position is $93,200 - $135,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. $93,200 - $135,000

• Driving agile product design & development • Guiding the overall creation and release of nascent end-to-end digital products • Owning communication and collaboration for various project areas • Managing the project scopes and deadlines • Establishing scopes of work and documenting detailed requirements • Engaging directly with clients and managing account details