• Driving agile product design & development • Guiding the overall creation and release of nascent end-to-end digital products • Owning communication and collaboration for various project areas • Managing the project scopes and deadlines • Establishing scopes of work and documenting detailed requirements • Engaging directly with clients and managing account details

• Working within the department to own problems all the way to the delivery of solutions • Coordinate dependencies between Mobile and Cloud engineering teams to ensure seamless solution delivery. • Gathering and synthesising customer insights from internal teams (e.g., Partnerships, Operational Delivery) and external sources (field visits, user interviews, market research) to inform product development. • Support prioritising high-level problems to solve in the product backlog. • Reviewing our projects to determine how well our product is performing • Work with Engineering Managers who run the development teams, ensuring they are involved and informed. Facilitating their participation in stakeholder calls and field visits to grow their autonomy in their respective teams. • Stay up to date with industry trends, emerging technology and best practices in our sector. • Grow our customer obsession in everything we do through education, processes, and tools.

Role Description We are entering an exciting phase of growth and are expanding our Product team to take on new challenges and opportunities. As one of our early Product Managers, you will work closely with the Founders, Engineers, Product Designers, and cross-functional teams to drive the planning, execution, and delivery of innovative applications, platform features, and client solutions, shaping the future of our products and advancing our mission to revolutionize data freedom. We are searching for a Product Manager to lead our AI agent identity products, including: - Agent Auth: Provides verifiable agent identity, programmable authorization and delegation, and privacy-preserving data access. - Agent Guard: A platform that provides prompt filtering, employee access management, and a control panel for monitoring and controls. What You Will Do: - Lead product development initiatives, driving the end-to-end product lifecycle, including planning, positioning, requirements gathering, roadmap development, and product launches. - Define product strategies and translate into detailed requirements and PRDs (Product Requirement Documents) to guide engineering and design teams. - Collaborate with cross-functional teams—Engineers, Product Designers, and ecosystem teams—to ensure timely and successful development, QA, and product delivery. - Partner with enterprise clients and stakeholders to align on product goals, gather feedback, and deliver tailored client solutions. - Define and track KPIs and success metrics to measure product and project outcomes, ensuring continuous improvement. - Develop and implement processes, communication plans, and resource allocation strategies to enable smooth and efficient project execution. - Oversee project timelines and task management to ensure deliverables are completed on time and align with organizational priorities. Qualifications - 5+ years of experience with a proven track record in a Product Management role. - AI native, and strong proficiency in AI tools, model capabilities, and industry trends, particularly in an enterprise setting. - Proficiency with product management frameworks, such as Agile and Scrum, and tooling, such as Jira or Linear, to manage product development workflows. - Strong analytical and strategic thinking skills to solve complex problems creatively and pragmatically. - Effective written and verbal English communication skills, with an appreciation for clear and thorough documentation. - Exceptional organizational skills with a fast-paced operating rhythm. - Attention to detail and a commitment to delivering high-quality outcomes. - An entrepreneurial mindset with the ability to thrive in a dynamic startup environment. - Familiarity with the entire product lifecycle, from strategy to execution, including writing PRDs and working closely with engineering teams. - Strong technical acumen to collaborate effectively with engineers and designers. Requirements - Technical understanding of frontend and backend Web technologies. - Knowledge of identity-related technical concepts, such as OAuth, OpenID, Decentralized Identity (DID), or Verifiable Credentials (VCs). - Prior experience working remotely effectively. Benefits - Ownership & Rewards: Competitive salary, performance bonus, and participation in employee incentive plans. - Time to Recharge: A generous paid time off policy to help you rest and recharge. - Health & Wellness: Health insurance, annual wellness stipend, and support to keep you feeling great. - Keep Growing: Learning and development stipend to sharpen your skills. - Team Fun: Social perks and epic team offsites. - Set for Success: Latest Mac or PC to supercharge yourself. Terminal 3 Principles - Ownership Over Authority - Transparency Over Power - Collaborators Inform, Experts Decide - Debate and Commit - Learn to Move Forward - Change Is the Indicator of Growth - DEI (Diversity, Equity, Inclusion) Is the Start, Not the Finish - Joy Is a Base Expectation How To Apply Apply now on LinkedIn, and our talent acquisition team will review your application. Submit your resume in PDF format to preserve the layout. Cover letters aren’t mandatory, but we’d love to hear more about your background, motivation, or previous work (e.g., PDFs or web links). We are remote-friendly with our HQ in Hong Kong and team members globally distributed in places such as Vietnam, Singapore, Taiwan, India and Europe. Terminal 3 is an equal opportunity workplace, welcoming candidates regardless of race, sex, color, religion, disability, national origin, or age.

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart's Platform team powers the foundational capabilities behind our marketplace and Storefront Pro, including order management, pricing and discounting, loyalty, payments, fraud, and customer experience. We're hiring a Senior Product Manager, Fraud & Trust to lead the strategy and execution of our fraud detection, identity verification, and appeasements platforms that protect Instacart's four-sided marketplace of customers, shoppers, retailers, and advertisers. In this role, you will own the end-to-end product vision and roadmap for how Instacart prevents fraud, verifies identity, and resolves order disputes fairly. A core challenge is navigating the tension between cost efficiency and delivering a fast, fair customer experience - shaping fraud and appeasement policies with cross-functional partners that protect the business without degrading the customer experience that drives growth. You'll drive measurable impact on cost per order, fraud losses, and customer experience by evolving our real-time decision platform, advancing ML-driven fraud models, and shaping the next generation of AI-native fraud defense. Our Fraud & Trust team directly drives cost savings, revenue growth, and enables new business launches across Instacart's marketplace and enterprise surfaces. If you thrive in a fast-paced, highly cross-functional environment and want to define the strategy for how one of the largest grocery platforms in the world fights fraud, this role offers the chance to deliver measurable impact. What Makes This Team Unique Instacart's Fraud & Trust team sits at the intersection of platform infrastructure and real-world commerce - protecting millions of transactions across a four-sided marketplace while serving as a growth enabler. On the fraud and identity side, you'll own a real-time ML-powered decision platform and build the next generation of AI-native fraud defense. The industry is undergoing a generational shift from rules-based to AI-first fraud prevention, and you'll define Instacart's strategy for it. On the appeasements side, you'll tackle one of the most interesting product challenges in commerce: how do you make customers whole quickly and fairly when something goes wrong, while maintaining thoughtful safeguards against abuse? Every customer-facing commitment we make builds the trust that drives loyalty and growth, and also requires careful product and policy design to manage cost responsibly. You'll design the systems and policies that solve this tension at scale, working across Order Quality, CX, Legal, and Finance. About the Job - Own the fraud, identity, and appeasements product vision, strategy, and multi-year roadmap. Set a clear north star with quantified targets for fraud losses, cost per order, false positive rates, and customer experience - and regularly socialize that vision with leadership and cross-functional partners. - Drive the evolution of Instacart's real-time fraud detection and identity platform - including ML model strategy, decisioning, identity verification (selfie, passkeys, ATO prevention), and account integrity across both marketplace and Storefront Pro. Optimize the balance between fraud prevention and customer experience. - Champion an AI-native, AI-first approach to fraud and trust. Drive opportunities to apply AI/ML innovations across the full domain. Push beyond incremental rule tuning toward a fundamentally AI-first architecture. - Lead the appeasements and order-issue resolution strategy - defining policies, guardrails, and product capabilities that balance fair customer treatment with abuse prevention. Partner with Order Quality, CX, and Legal to shape policies where customer-facing commitments require thoughtful safeguards. Drive measurable improvements to efficiency. - Be the strategic leader, not just the executor. Proactively identify new opportunities, define the "where we go next" narrative, and produce clear product reviews that demonstrate depth, ambition, and clear trade-off analysis. Don't wait for partner teams to tell you what to build - own the direction. - Partner closely with Data Science, ML Engineering, and Fraud Operations to define PRDs, scope ML model improvements, and translate complex fraud signals into scalable product capabilities. Leverage operational insights while maintaining independence of judgment on strategic direction. - Collaborate across Platform, Payments, Order Management, Shopper, Legal, and CX teams to ensure fraud and trust capabilities are embedded across Instacart's full commerce stack - from checkout to post-order to international expansion. Stay ahead of the evolving fraud landscape, including organized fraud-as-a-service, AI-generated abuse, and emerging attack vectors. About You Minimum Qualifications - 6+ years of product management experience, including 3+ years focused on fraud, trust & safety, risk, identity, or a related high-stakes platform domain. - Demonstrated ability to set product vision and strategy independently - not just execute on a defined roadmap, but define the north star, build conviction with leadership, and drive a multi-year narrative with measurable goals. - Proven track record driving measurable business outcomes in fraud prevention or risk management - such as reducing fraud losses, improving authorization/approval rates, lowering false positive rates, or optimizing cost per order. - Strong experience working with ML/data science teams on fraud detection models, risk scoring, or decisioning platforms. Comfort with data and experimentation (SQL, analytics tools, A/B testing) to size opportunities, validate hypotheses, and measure impact rigorously. - Demonstrated success working cross-functionally with engineering, operations, data science, finance, legal, and compliance - with strong written and verbal communication skills to produce compelling strategy documents and build confidence in direction. - Bachelor's degree in business, engineering, computer science, or a related field; equivalent practical experience considered. Preferred Qualifications - Experience applying AI/ML innovations to fraud, identity, or trust & safety - such as shipping GenAI/LLM-powered products, building AI-native detection/decisioning systems, or leveraging graph neural networks and multimodal analysis. Strong preference for candidates who think AI-first, not rule-first. - Experience building for multi-sided marketplaces and/or enterprise/white-label platforms, with an understanding of how fraud controls need to adapt for different partner models and user types (customers, shoppers, merchants, advertisers). - Experience leading or influencing without direct authority in an operational environment (e.g., working with Fraud Ops, Trust & Safety Ops, or Risk Operations teams). #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $221,000—$233,000 USD WA $212,000—$223,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $203,000—$214,000 USD All other states $184,000—$194,000 USD