• Respond to and resolve incoming IT service desk tickets in Jira related to hardware, software, or user access issues • Assist with diagnosing and resolving end-user device issues, including both macOS and Windows systems • Support the setup, imaging, and distribution of laptops and peripherals for new and existing employees • Help provision accounts, configure systems for new hires, and assist with access removal and equipment collection for departures • Maintain accurate records of IT assets, ensuring proper tagging, documentation, and periodic audits • Contribute to and update internal documentation for troubleshooting steps, FAQs, and process workflows • Support the IT Operations team with ongoing initiatives related to system improvements, automation, or infrastructure upgrades • Participate in miscellaneous tasks and projects that support the IT Operations team’s mission

Job Role: Finance & Operations Coordinator Compensation range: $2000 - $2500 AUD / Monthly Engagement type: Independent Contractor Agreement Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5.30 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time. Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home. Who The Client Is:  We are a group of fast-growing Australian businesses operating in the healthcare and pharmaceutical distribution space: - a telehealth clinic providing patients with access to alternative and specialised treatment options through qualified practitioners - a medicinal cannabis and natural health company supplying high-quality products to pharmacies, clinics, and patients across Australia Both businesses operate in a regulated environment where accuracy, compliance, and attention to detail are critical. The team is lean, fast-moving, and results-driven, with a strong focus on building scalable systems, maintaining clean financial processes, and delivering a high standard of service across all operations. Role Overview: We are looking for a Finance & Operations Coordinator to support the day-to-day operations of our growing healthcare and pharmaceutical distribution businesses. While this role includes light bookkeeping tasks in Xero, a significant portion of the role focuses on operations coordination, order processing, and communication with internal teams and clients. The ideal candidate is highly responsive, organized, and comfortable working in a fast-paced environment, managing multiple requests and ensuring smooth coordination between teams. Key Responsibilities: Operations & Client Coordination (Primary Focus) - Coordinate daily operational requests through WhatsApp and internal communication channels - Place and manage client orders across systems - Respond to client inquiries regarding stock availability, invoices, and pricing deals - Liaise with internal teams to ensure orders and requests are processed accurately - Maintain timely responses in a fast-paced environment - Ensure smooth operational workflow between teams Financial Administration - Assist with bookkeeping tasks using Xero - Manage accounts payable and receivable - Support bank and account reconciliations - Help maintain accurate financial records across multiple entities Problem Solving & Support - Investigate discrepancies related to invoices, orders, or payments - Ensure operational and financial data are accurate - Support process improvements to streamline workflows

About the Role This role is ideal for a high-impact operational leader who excels at managing high-volume technical workflows while serving as a key partner to the Sales organization. The Manager of Scoping Operations is responsible for the daily productivity, technical accuracy, and professional development of the scoping team, ensuring that every project is "installation-ready" and optimized for customer conversion. This person will combine a data-driven mindset with sales enablement strategies to bridge the gap between sales intake and installation, reducing friction in the buyer's journey and empowering our sales team with the technical speed and accuracy needed to win. Responsibilities The Manager of Scoping Operations will: - Manage daily resource allocation across novice, intermediate, and expert electrical design (scoping) teams, ensuring the program achieves rigorous speed and quality goals, directly accelerating the sales cycle by providing rapid, accurate technical validations that drive customer conversion - Act as the primary owner of departmental metrics, utilizing real-time dashboards to monitor SLA compliance and identify volume trends or bottlenecks early, proactively reallocating tasks to maintain velocity - Lead individual and team performance by conducting regular metric-based 1:1s, using data to identify coaching opportunities for scoping error rates, fostering a "first-time-right" culture that minimizes friction for both the salesperson and the end customer - Monitor Installation Rework and Inspection Pass Rates to ensure high-quality handoffs, collaborating with technical leads to update scoping protocols when field data indicates recurring issues, protecting the company’s reputation and reducing post-sale cancellations - Motivate a diverse team of internal associates and BPO partners, fostering a culture of accountability while guiding the team through the adoption of AI-driven scoping tools and agent-assisted design, ensuring the operation scales efficiently as volume grows - Identify process friction points through deep data analysis and recommend workflow simplifications, ensuring "non-scoping" administrative tasks are successfully offloaded to entry-level teams, allowing expert scopers to focus on high-complexity deals that require technical precision Minimum Qualifications Successful candidates will demonstrate: - At least four years of experience in Operations Management, Sales Operations, or Customer Success Leadership within a high-volume, SLA-driven environment - Experience leading and motivating remote or hybrid teams of associates and leads to meet rigorous productivity and accuracy standards - Experience using CRM and project management tools (e.g., HubSpot) to monitor team performance and manage work queues Preferred Qualifications Additionally, candidates may demonstrate: - Excellent written and oral communication skills, with a focus on delivering candid, data-backed feedback - Strong analytical skills with the ability to interpret data and identify performance trends to guide operational decision-making - High attention to detail and a "first-time-right" mentality to drive down rework and human touches per project - Experience in a startup or high-growth tech company, particularly in PropTech, FinTech, or Renewable Energy - Experience managing offshore or outsourced partner teams (Tier 1 support layers) - Ability to thrive in a fast-paced environment where process logic evolves quickly with the introduction of new equipment and AI tools This role may be based in Chicago, Denver, the San Francisco Bay Area, or remote depending on the candidate's experience. This role will have an annual salary, plus equity and benefits. The salary range for this position is $100,000 - $130,000 annually. This is a good faith estimate of what Treehouse may pay for a new hire; actual pay may vary based on prevailing wages in geographic location and a candidate's knowledge, skills, abilities, related experience, education, certifications, and ability to meet required job qualifications. Featured benefits include: - Medical insurance - Vision insurance - Dental insurance - 401(k) - Unlimited paid time off

• Prepare, review, and process account opening and onboarding documentation for new client relationships • Ensure all required forms, agreements, and disclosures are completed accurately and in compliance with internal and regulatory requirements • Coordinate account setup activities across internal and third party systems and operational platforms • Track onboarding progress and follow up on outstanding items to meet ETF launch timelines • Partner with Client Success, Legal, and Operations teams to facilitate smooth client launches • Serve as an internal point of contact for onboarding-related questions and status updates • Escalate issues or risks that may delay account opening or impact client experience • Support client-facing teams by ensuring a seamless and professional onboarding experience • Assist with client inquiries related to onboarding documentation and account setup • Maintain accurate onboarding records, checklists, and documentation repositories • Update internal systems and CRM tools with onboarding status and account details • Identify opportunities to improve onboarding workflows, documentation, and controls • Support reviews and reporting related to account opening activities