• Manage multiple projects in parallel for clients across all segments (SMB, Mid-Market, Enterprise) and every phase of the post-sales customer lifecycle. • Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention. • Responsible for product performance reporting, business-value analyses, and ongoing project planning for your portfolio of customers. • Stay current on best practices, industry trends, and customer pain-points to maintain and strengthen our product’s competitive advantages. • Work with clients to create mutually agreed upon implementation plans, project timelines, and delivery milestones. • Work with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions. • Effectively communicate project requirements, status, and results to clients in a high-touch customer success model. • Field customer support inquiries and manage escalations throughout the customer lifecycle. • Responsible for generating case studies, securing renewals, and driving the growth of your client portfolio

- Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and building deep relationships with AssistRx customers.

Your mission Welcome to Sungrow! We have an exciting opportunity for you as our new Partner Success Manager for Slovenia and the Balkan region. Curious what this role is about? Let’s dive in: - Build strong and lasting relationships with distributors and installers across Slovenia and the Balkans - Support distribution partners during customer visits and sales opportunities - Execute training programs for installers and distributors on Sungrow solutions and value proposition - Participate in creating and integrating sales and marketing plans for new business initiatives - Act as the voice of the customer, ensuring challenges are resolved promptly - Identify new sales prospects and follow up on leads Your profile Sounds good? To make sure you feel comfortable and successful in this role, it would be great if you bring: - Degree in Electrical Engineering, Electrical & Electronic Engineering, or comparable technical/business studies - Around 2 years of experience in the renewable energy industry - Strong communication and commercial skills, with a proactive “Yes, we can” attitude - Ability to work independently in a dynamic, fast-paced environment - Language skills: Slovenian and English C1; Serbian/Croatian is a strong plus - Proficiency in Microsoft Office; CRM knowledge is a plus - Willingness to travel regularly; otherwise home-office based Why us? Join our Distribution Department, the backbone of Sungrow’s success in Europe! We work closely with partners and installers to bring cutting-edge clean-tech solutions to the market. You’ll be part of a passionate team driving the energy transition forward, with plenty of opportunities to learn, grow, and make an impact.

• This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. • The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments. • You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. • You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale. • In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts. • Success is measured by net revenue retention and sustained multi-product adoption. • You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.