• Driving complex technical programs from early customer engagement through initial delivery and operational handoff • Serving as a central point of coordination across customers, account teams, product management, engineering, test, services, and leadership • Translating customer requirements and business priorities into executable plans, milestones, and deliverables • Coordinating cross-functional dependencies, validating technical and delivery commitments, and managing risks and issues • Providing clear visibility into program status, timelines, dependencies, and escalations

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. Role OverviewApollo is expanding rapidly, and our global service teams need a leader who knows how to build capability, confidence, and performance at scale. The Enablement Manager, Technical and Support person leads the team responsible for new hire training, everboarding, and ongoing coaching for Support, Onboarding, and Care. This role focuses on developing the humans who deliver training and creating the systems that ensure every employee, in every site, is prepared to deliver a Best in Class customer experience. You do not need a long background in enablement. You DO need strong leadership instincts, coaching skills, operational savvy, and a willingness to learn the enablement discipline quickly. Travel is a meaningful part of the work, including Mexico, the Philippines, and other locations as needed. Being present in-person with frontline trainers, leaders, and new hires is essential to elevating performance and consistency across sites. What You Will Lead and BuildTraining Program LeadershipOwn the full lifecycle of enablement for service teams, including onboarding, everboarding, coaching programs, and certification paths. Ensure learning experiences are structured, effective, and tied to clear performance outcomes. Enablement Team DevelopmentCoach Enablement Leads in facilitation, content delivery, and behavioral coaching techniques. Build structured development plans and elevate the team into high-performing training professionals who can support global scale. Global Training Delivery and Field CoachingLead in-person workshops, observe training sessions, run (T2T) teach the trainer programs, and support new hire cycles on-site. Use field observations to identify gaps and convert them into actionable improvements. Cross-Functional PartnershipCollaborate with Support, CX, Product Enablement, HR, Workforce Management, and regional site leaders. Align training programs with operational needs, product updates, and business priorities. Operational ExcellenceBuild the systems, processes, and measurement frameworks that make enablement scalable and repeatable across regions. Establish readiness metrics, certification structures, and consistent reporting on enablement effectiveness. What Success Looks Like - Reduced ramp time and improved readiness scores across global service teams - A high-performing enablement team with clear competency growth - A standardized, repeatable onboarding program used across all sites - Strong cross-functional alignment on training needs and impact - Reliable execution of in-person enablement cycles and global events - Visible improvements in service quality attributable to training and coaching Required Experience - 4–7 years in leadership, training, enablement, service operations, or people development roles - Experience developing individuals and teams through coaching and structured feedback - Strong facilitation and communication skills - Experience building processes and systems in fast-moving environments - Global Travel 25% Preferred Experience - Exposure to customer service, customer experience, or support environments - Familiarity with adult learning principles or instructional design - Experience working across multiple countries and cultures The listed Pay Range reflects the total cash compensation inclusive of annual base salary and annual bonus as applicable. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonus target and annual base salary for the role. This salary range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits. Tier 1 Pay Range (San Francisco, New York City, Seattle) $188,400—$235,400 USD Tier 2 Pay Range (All other US Locations) $163,800—$204,700 USD We are AI NativeApollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. Why You’ll Love Working at ApolloAt Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you. Learn more here!

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description The AI Solutions Program Lead, will oversee the strategic alignment between the Prism team and NBCUniversal Business Units. The successful candidate will partner with the BU Stakeholders, Product and Engineering teams to ensure the successful execution of AI programs as well as process improvement activities in support of their respective BU. They will own the delivery of AI solutions and operational support inclusive of Intake process, discovery, scope, defining project phases and budget for initial build & on-going support, across each BU and Prism. This role is also responsible overseeing service delivery, program delivery, and AI operational support, representing services across Prism. Responsibilities The AI Solutions Program Lead will be responsible for ensuring that there is a clear, centralized process for AI initiatives intake, prioritization and value stories for their individual BU, Technical Project or Program. They will maintain a short\long term roadmap that aligns with the overall BU, Prism Technologies and Key Initiatives, and will ensure process alignment for BAU tasks and issue resolution and will drive the end-to-end delivery of strategic AI initiatives in support of the BU. They will be responsible for execution of specific BU AI Programs as well as other projects as assigned. - Deliver AI solutions and operational support for the BUs, Prism Technologies or Key Projects. - Own the delivery of AI solutions and operational support inclusive of discovery, scope, defining project phases and on-going support inclusive of hypercare & BAU transitions - Represent the capabilities of Prism and the evolution of the business strategy. - Influence, develop and align both near-term and long-term roadmaps for each BU by effectively scoping requirements, assessing LRP, and prioritizing requests. - Provide clear communication on requirements, risks, impacts and strategy across various audiences inclusive of engineering, product, and cyber working teams as well as senior, executive leadership. Ultimately communicate effectively at all levels, manage risk and issue mitigation. - Strong integration across multiple executive business partners and senior leadership and be available for any engagement needs. - Be relied on to provide guidance to Prism teams on behalf of the business - Coordinate project status meetings to monitor project health and budget, provide senior supervision, and serve as an escalation point when major issues emerge. - Serve as a subject matter expert for his/her BU or program and provide technical guidance on existing platforms and business processes to project teams. - Work with business leads to secure project acceptance, hand-off from implementation to operational teams, and to ensure adoption of new platforms. - Standardize tools, templates, and methodologies for use in all major efforts, and ensure they are being consistently applied. - Provide hands-on direction and leadership in analyzing and resolving operational challenges - Act as a change agent by anticipating AI opportunities, proposing viable solutions, and enabling process/technical innovation - Analyzes, evaluates, and overcomes program risks, and produces program reports for management. Works under the direct supervision of the Director of AI Solutions and Programs - Responsible for completing any other tasks as assigned by manager as needed. Qualifications - 5+ years of work experience working with large program / project management, Business engagement Solutions or Technical Operations. - Communication and interpersonal experience, including relationship building and collaboration with a cross-functional team. - Strong oral and written communication skills, with excellent presentation and facilitation skills - Ability to prioritize effectively, think independently and problem solve to ensure all projects are completed in an effective and timely manner - Results-oriented with a history of problem resolution - Ability to manage a high volume of details with excellent accuracy - Effectively handle sensitive and confidential matters - Always provide positive solutions to the problem. Strong sense of ownership - Appropriate sense of urgency and commitment for critical deliverables - Adaptable with history of leading effectively under pressure and through significant change - A true collaborator and team player with a positive attitude who can encourage and promote one team across groups to meet common goals and add value. - Attention to details and ability to work independently and in a fast environment - Bachelor's degree in Computer Science, Information Systems, Business Management, or related field preferred. Hybrid: This position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week. Beginning January 5, 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary Range: $110,000 - $140,000 Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

Role Description The Program & Project Coordinator supports enterprise initiatives by coordinating project activities, maintaining visibility into implementations and operational programs, and ensuring initiatives progress efficiently from planning through delivery. While this is a remote position, the role supports a team based in California and requires Pacific time zone hours and occasional travel for planning sessions, team collaboration, and key initiatives. This role works cross-functionally with Mortgage Technology, Operations, Finance, Compliance, Marketing, Analytics, and external vendors to support system implementations, integrations, and strategic initiatives. The position plays a key part in ensuring projects move forward efficiently by maintaining visibility into plans, tracking deliverables, supporting executive reporting, and providing operational and coordination support to the SVP, Programs & Enterprise Operations. Key Responsibilities - Project & Implementation Coordination - Support coordination of enterprise initiatives including system implementations, integrations, and vendor-related projects - Maintain and track project plans, timelines, milestones, and deliverables across multiple initiatives - Follow up with stakeholders to ensure tasks are progressing and deadlines are met - Identify, track, and escalate risks, delays, and dependencies - Program Tracking & Visibility - Maintain centralized dashboards and tracking tools (e.g., Smartsheet, JIRA, or similar) - Ensure accurate, real-time visibility into project status, priorities, and resource alignment - Support organization and prioritization of initiatives across departments - Ensure consistency and integrity of data across reporting tools - Reporting & Executive Support - Partner closely with the SVP, Programs & Enterprise Operations to support strategic priorities, operational coordination, and execution of key initiatives - Develop and maintain reports and dashboards using Excel, Power BI, Smartsheet, and JIRA - Compile status updates, summaries, and performance metrics for leadership - Assist in preparation of executive presentations, board materials, and operational reporting - Translate project data into clear, concise insights for leadership audiences - Communication & Cadence Management - Establish and maintain communication cadence including status reporting, stakeholder updates, and leadership reporting cycles - Coordinate and facilitate project meetings; document notes, decisions, and action items - Ensure consistent follow-through on action items and next steps - Maintain alignment and communication across cross-functional teams - Cross-Department & Vendor Coordination - Serve as a coordination point between business teams, Mortgage Technology, Analytics, and vendors - Support vendor implementations and track deliverables against internal timelines - Ensure alignment between vendor activities and enterprise project plans - Organize and maintain documentation related to projects and vendor initiatives - Operational & Strategic Support - Provide ad hoc support to the SVP, Programs & Enterprise Operations on strategic initiatives and operational priorities - Assist with special projects and evolving business needs - Support continuous improvement of project tracking, reporting, and communication processes Qualifications - Bachelor’s degree or equivalent experience in business, operations, or related field - 2+ years of experience in project coordination, program support, or operations - Strong proficiency in Excel; experience with Power BI, Smartsheet, and JIRA preferred - Excellent organizational, analytical, and time management skills - Strong attention to detail and ability to manage multiple priorities - Effective communication and stakeholder coordination skills Preferred Experience - Experience in financial services, mortgage, fintech, or regulated industries - Exposure to system implementations, integrations, or enterprise programs - Experience supporting executive reporting, dashboards, or board materials Key Competencies - Project tracking and execution discipline - Data analysis and reporting accuracy - Cross-functional coordination and accountability - Communication and stakeholder management - Problem-solving and adaptability Success in This Role Success is defined by maintaining organization, visibility, and momentum across enterprise initiatives while ensuring projects stay on track, stakeholders remain aligned, and leadership has clear insight into progress, risks, and outcomes.