Change Lending

Role Description The Program & Project Coordinator supports enterprise initiatives by coordinating project activities, maintaining visibility into implementations and operational programs, and ensuring initiatives progress efficiently from planning through delivery. While this is a remote position, the role supports a team based in California and requires Pacific time zone hours and occasional travel for planning sessions, team collaboration, and key initiatives. This role works cross-functionally with Mortgage Technology, Operations, Finance, Compliance, Marketing, Analytics, and external vendors to support system implementations, integrations, and strategic initiatives. The position plays a key part in ensuring projects move forward efficiently by maintaining visibility into plans, tracking deliverables, supporting executive reporting, and providing operational and coordination support to the SVP, Programs & Enterprise Operations. Key Responsibilities - Project & Implementation Coordination - Support coordination of enterprise initiatives including system implementations, integrations, and vendor-related projects - Maintain and track project plans, timelines, milestones, and deliverables across multiple initiatives - Follow up with stakeholders to ensure tasks are progressing and deadlines are met - Identify, track, and escalate risks, delays, and dependencies - Program Tracking & Visibility - Maintain centralized dashboards and tracking tools (e.g., Smartsheet, JIRA, or similar) - Ensure accurate, real-time visibility into project status, priorities, and resource alignment - Support organization and prioritization of initiatives across departments - Ensure consistency and integrity of data across reporting tools - Reporting & Executive Support - Partner closely with the SVP, Programs & Enterprise Operations to support strategic priorities, operational coordination, and execution of key initiatives - Develop and maintain reports and dashboards using Excel, Power BI, Smartsheet, and JIRA - Compile status updates, summaries, and performance metrics for leadership - Assist in preparation of executive presentations, board materials, and operational reporting - Translate project data into clear, concise insights for leadership audiences - Communication & Cadence Management - Establish and maintain communication cadence including status reporting, stakeholder updates, and leadership reporting cycles - Coordinate and facilitate project meetings; document notes, decisions, and action items - Ensure consistent follow-through on action items and next steps - Maintain alignment and communication across cross-functional teams - Cross-Department & Vendor Coordination - Serve as a coordination point between business teams, Mortgage Technology, Analytics, and vendors - Support vendor implementations and track deliverables against internal timelines - Ensure alignment between vendor activities and enterprise project plans - Organize and maintain documentation related to projects and vendor initiatives - Operational & Strategic Support - Provide ad hoc support to the SVP, Programs & Enterprise Operations on strategic initiatives and operational priorities - Assist with special projects and evolving business needs - Support continuous improvement of project tracking, reporting, and communication processes Qualifications - Bachelor’s degree or equivalent experience in business, operations, or related field - 2+ years of experience in project coordination, program support, or operations - Strong proficiency in Excel; experience with Power BI, Smartsheet, and JIRA preferred - Excellent organizational, analytical, and time management skills - Strong attention to detail and ability to manage multiple priorities - Effective communication and stakeholder coordination skills Preferred Experience - Experience in financial services, mortgage, fintech, or regulated industries - Exposure to system implementations, integrations, or enterprise programs - Experience supporting executive reporting, dashboards, or board materials Key Competencies - Project tracking and execution discipline - Data analysis and reporting accuracy - Cross-functional coordination and accountability - Communication and stakeholder management - Problem-solving and adaptability Success in This Role Success is defined by maintaining organization, visibility, and momentum across enterprise initiatives while ensuring projects stay on track, stakeholders remain aligned, and leadership has clear insight into progress, risks, and outcomes.