• Support customer integrations and onboarding processes • Provide customer support and troubleshoot technical issues • Maintain, improve, and test business systems including Finxact (core banking), Savana (payments), Prelim (account opening) and Alloy (compliance/KYC) • Write detailed product requirements and technical specifications to accelerate development • Document processes and workflows for regulatory requirements, internal audit, and team knowledge sharing • Collaborate with engineering, operations, and compliance teams to translate business needs into actionable requirements

• Provide direct support for general and functional questions to end users in the efficient administration of pension plans with the use of the TELUS Health’s software. • Contribute to root cause analysis related to requests for changes to software or internal processes. • Perform regular follow-ups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respected. • Document requirements and provide expected results to the different support teams for investigation. • Perform unit testing and validate regression testing results related to software updates. • Use the appropriate tools or software to assign requests to support teams, track or follow up on requests. • Manage assigned tasks effectively to completion in order to meet high level of service.

• Responsible for assisting the customer with strategic and tactical planning, monitoring, and evaluating progress, and providing advice and support. • Assist with the planning, organizing, securing, and managing of resources for the successful completion of specific program goals and objectives. • Participate in all program activities and provide recommendations. • Update Primavera schedule to reflect current and expected project activities and milestones. • Help ensure all programs run within scope, time, and budget constraints. • Interface with functional leaders, subcontractors, and support personnel. • Research, gather, and analyze complex data to develop reports, prepare dashboards, identify trends, and make recommendations for process improvements in all phases of program management. • Classify and summarize data for the preparation and submission of reports on a recurring basis. • Provide support in developing, updating, and analyzing project database tracking programs. • Create specialized reports for analysis of financial status, project prioritization, and schedule establishment.

• Deliver high availability, performance, and security for tens of billions of page views and over a billion web surfers each month. • Participate in all aspects of the management of our infrastructure. • Maximize the availability and uptime of all services. • Optimize server-side and client-side interactions. • Ensure services are safe and secure through proactive monitoring and enforcement. • Remove friction for Automattic developers in shipping software.