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TELUS is an award-winning, Canadian-based company that provides superior broadband and communication systems to customers throughout the northeastern Americas. Founded in 1990, TEL
Systems Analyst II
Location
Illinois
Posted
64 days ago
Salary
0
Seniority
Mid Level
Job Description
Systems Analyst II
TELUS
• Provide direct support for general and functional questions to end users in the efficient administration of pension plans with the use of the TELUS Health’s software. • Contribute to root cause analysis related to requests for changes to software or internal processes. • Perform regular follow-ups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respected. • Document requirements and provide expected results to the different support teams for investigation. • Perform unit testing and validate regression testing results related to software updates. • Use the appropriate tools or software to assign requests to support teams, track or follow up on requests. • Manage assigned tasks effectively to completion in order to meet high level of service.
Job Requirements
- University degree in computer science, mathematics or any other related discipline.
- A minimum of 2 years of experience providing support in a pension administration environment.
- Excellent written and oral communication in English.
- Flexible and able to work with tight deadlines.
- Excellent team spirit.
- High level of attention to detail, initiative and organizational skills.
- Some travel may be necessary.
Benefits
- TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity.
- Accommodation for applicants with disabilities, as required, during the recruitment process.
- Opportunity to work with a multidisciplinary global team of nearly 10,000 members.
- Support and encouragement to consistently push boundaries and deliver impactful solutions.
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