• Content Production and Distribution: creating and publishing promotional materials, designing social media posts, and supporting internal and external communications. • Social Media Management: content creation, engaging with the online community, and monitoring campaign performance. • Events and Press Relations: supporting the planning and execution of corporate events and assisting in the preparation of event and press materials. • Graphic Materials and Publishing: developing layouts, editing graphic files, layout design, and text editing. • Research and Reporting: audience research and preparing reports on campaigns and communication activities.

At NAVEX, we’re transforming the world making it safer, more ethical, and ensuring every voice is heard. That's real impact. Our high-performance culture is driven by our values. We move with speed, passion, and purpose as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right. As our Communication Specialist, you will capture highly sensitive information via inbound calls pertaining to confidential workplace concerns, unethical issues, and violations. This enables our customers around the world to gain insight on how they can protect their employees and improve their work environments while minimizing organizational risk. The nature of these reports may involve stressful situations or topics that could be personally offensive. As a member of our Contact Center team, you will support our flagship product for Hotline & Incident Management services by creating an exceptional customer experience. You will work with an amazing group of people committed to your success and growth and your contributions will directly impact our organizational goals! With many of our team members fluent in languages beyond English, our Bilingual Customer Service Agents have a shared commitment to provide outstanding service that wows our customers and directly influences our outstanding customer retention rate. You'll thrive in this remote role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what's next! What you’ll get: - Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match. - High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career. - Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement. - Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth. - Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact. What you'll do: - Engage each reporter with the utmost honor, care and concern; instill confidence that their information will be handled appropriately and that their experience matters - Answer calls from various industries in a timely manner and follow the intake process for all customers while exercising a high degree of good judgment to ensure a caller’s needs are met - Lead the reporter through a guided interview process, asking appropriate questions regarding their experience and giving extra attention to the quality and accuracy of report details - Hold all reports in strict confidence, both internally and externally - Assist with special projects and other departmental responsibilities as assigned - Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time What you'll bring: - Outstanding customer service skills with strong customer and results orientation - The ability to demonstrate emotional resilience. Remaining calm and composed when processing difficult information in distressing situations - Weekend availability is required—applicants must be able to work at least one weekend day per week. - A quiet, secure home office or workspace to temporarily perform all duties in a remote environment with a recommended internet speed of 25 mbps download and 10 mbps upload - Minimum typing speed of 35 WPM - The ability to multi-task while interviewing callers and capturing details in a written report with strong accuracy and attention to detail - Experience using MS Office and the ability to easily navigate proprietary software applications - Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through. - AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes. - Fuel performance and outcomes. Leverage your job competencies while leveraging NAVEX’s core values Our side of the deal: - We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way. - The starting pay for this role is $15.50 per hour. The starting pay for the Bilingual role is $17.50 per hour. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.

Total Rewards "Your life - our Mission" OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF. Expected pay for this position is $39.49 - $52.31/hour. Actual pay will be determined by experience, skills and internal equity. This is a Salaried position. Overview This position will offer remote out of state to an incumbent who resides in one of the following: Alaska, Arizona, Florida, Georgia, Indiana, Iowa, Kansas, Minnesota, Mississippi, Missouri, North Caroling, Tennessee, Texas, Wisconsin POSITION SUMMARY: The Manager, Digital and Unified Communications Support is responsible for overseeing the daily operational support, maintenance, and performance of digital and unified communications platforms. This role leads support teams, ensures high service quality, manages workforce management team, and serves as the primary liaison with technology vendors to ensure systems meet organizational needs, performance standards, and service level agreements. Qualifications REQUIRED QUALIFICATIONS: Education: Bachelor’s degree in information systems, business, or healthcare related field. Experience: 1 year of direct leadership experience. 2 years of experience managing support operations for digital, contact center, or unified communications platforms. Other Skills/ Knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem-solving skills, with the ability to be detail oriented. Strong vendor management and relationship-building skills. Strong troubleshooting skills across telephony, routing, IVR (interactive voice response), and omnichannel workflows. Excellent project management skills with the ability to prioritize tasks, manage timelines, and meet deadlines. Detail-oriented with a passion for staying abreast of healthcare industry trends and best practices. Excellent decision-making skills, with the ability to use data to drive decisions. PREFERRED QUALIFICATIONS: Education: Master's degree in information systems, business, or healthcare related field. Experience: Experience in healthcare or large enterprise environments. Experience leading support teams or technical operations groups. Demonstrated leadership experience managing teams and operational workflows. Familiarity with workforce management and quality assurance frameworks. Experience supporting platforms such as contact center or CRM (customer relationship management). Licensure/ Certification: Genesys Cloud Certification(s) Other Skills/ Knowledge: Demonstrated ability to have crucial conversations, work collaboratively with a wide variety of people, and respond to stressful situations in a calm and rational manner. Proven ability to work in a fast-paced environment with changing priorities, with flexibility and an eagerness to support changes. OSF HealthCare is an Equal Opportunity Employer.

Total Rewards "Your life - our Mission" OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF. Expected pay for this position is $39.49 - $52.31/hour. Actual pay will be determined by experience, skills and internal equity. This is a Salaried position. Overview This position will offer remote out of state to an incumbent who resides in one of the following: Alaska, Arizona, Florida, Georgia, Indiana, Iowa, Kansas, Minnesota, Mississippi, Missouri, North Caroling, Tennessee, Texas, Wisconsin POSITION SUMMARY: The Manager, Digital and Unified Communications Optimization is responsible for the strategic ownership, continuous optimization, and product evolution of the contact center, unified communications and digital health technology platforms. The manager partners closely with operations, and IT to prioritize enhancements, lead platform innovation, and drive adoption of new functionality. This role blends technical depth with operational leadership, ensuring that digital and unified communications platforms are reliable, scalable, and aligned with business goals. Top candidates will have experience integrating Genesys (or comparable CCaaS (Contact Center as a Service) with CRM (Customer Relationship Management) platforms. Qualifications REQUIRED QUALIFICATIONS: Education: Bachelor’s degree in information systems, business, or healthcare related field. Experience: 1 year of direct leadership experience. 2 years in contact center technology or digital platform management. Experience leading platform optimization, roadmap development, and enterprise implementations. Other Skills/ Knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem-solving skills, with the ability to be detail oriented. Strong knowledge of contact center operations, digital engagement, IVR (interactive voice response), routing, and workforce management tools. Proven ability to lead cross-functional teams and manage complex stakeholder environments. Excellent project management skills with the ability to prioritize tasks, manage timelines, and meet deadlines. Detail-oriented with a passion for staying abreast of healthcare industry trends and best practices. Excellent decision-making skills, with the ability to use data to drive decisions. PREFERRED QUALIFICATIONS: Education: Master's degree in information systems, business, or healthcare related field. Experience: Experience in healthcare, or other highly regulated large-scale environments. Product management, project management, or agile experience. Experience integrating Genesys (or comparable CCaaS (Contact Center as a Service) with CRM (Customer Relationship Management) platforms. Licensure/ Certification: Genesys Cloud Certification(s) Other Skills/ Knowledge: Demonstrated ability to have crucial conversations, work collaboratively with a wide variety of people, and respond to stressful situations in a calm and rational manner. Proven ability to work in a fast-paced environment with changing priorities, with flexibility and an eagerness to support changes. OSF HealthCare is an Equal Opportunity Employer.